Technical Account Manager
pCome work at a place where innovation and teamwork come together to support the most exciting missions in the world! /p pRemote Location - Milan or Rome /p h3Technical Account Manager /h3 pThe Technical Account Manager (TAM) is responsible for actively driving and managing the post- sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. /p pThe TAM is also a quota-carrying role with responsibility for supporting customer retention, renewals, and account growth by combining technical credibility with strong commercial awareness. /p h3Responsibilities /h3 ul liPartner with customers to drive successful adoption and utilization of Qualys solutions. /li liOwn and manage renewal and upsell/new business pipeline activity for assigned accounts, developing account strategy, expansion planning, and renewal execution. /li liProvide functional and technical support to customers. /li liDeliver high-level and detailed sales presentations. /li liLead Quarterly and Executive Business Reviews (QBRs/EBRs), roadmap discussions, and strategic planning sessions that tie account health to expansion and renewal outcomes. /li liConduct periodic business reviews to align customer objectives with platform adoption, utilization, and business outcomes. /li liCarry out technical Proof-of-Concept activities, demonstrations, and customer enablement sessions as needed. /li liRespond to functional and technical elements of RFIs/RFPs. /li liWork closely with key focus partners, creating joint business plans aligned with both organizations' goals.
/li liQualify and progress opportunities using MEDDPICC or a similar sales qualification methodology. /li liMaintain accurate visibility of customer opportunities and pipeline activity through the Company's CRM. /li liAct as a customer advocate by conveying customer feedback, requirements, and enhancement requests to Product Management and Engineering teams. /li /ul h3Qualifications /h3 ul liFluent Italian and fluent English /li liIdeal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions. /li liKnowledge in a variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley (SOX), etc. /li liMust possess strong presentation skills and be able to communicate professionally in response to emails, RFPs, and when submitting reports. /li liMust be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff. /li liOrganized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. /li li5-7 years relevant experience. /li liBachelor's degree or equivalent experience. /li liExcellent written and oral communication skills. /li liAble to travel throughout sales territory and other locations as needed. /li liDemonstrated ability to combine technical expertise with commercial judgement and work effectively against renewal, retention, growth, and quota expectations. /li liExperience supporting renewals, identifying expansion opportunities, and managing customer success or account growth initiatives. /li liExperience conducting customer business reviews, technical workshops, or executive-facing presentations is preferred. /li /ul p#LI-REMOTE /p p#LI-LP1 /p #J-18808-Ljbffr
/li liQualify and progress opportunities using MEDDPICC or a similar sales qualification methodology. /li liMaintain accurate visibility of customer opportunities and pipeline activity through the Company's CRM. /li liAct as a customer advocate by conveying customer feedback, requirements, and enhancement requests to Product Management and Engineering teams. /li /ul h3Qualifications /h3 ul liFluent Italian and fluent English /li liIdeal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions. /li liKnowledge in a variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley (SOX), etc. /li liMust possess strong presentation skills and be able to communicate professionally in response to emails, RFPs, and when submitting reports. /li liMust be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff. /li liOrganized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. /li li5-7 years relevant experience. /li liBachelor's degree or equivalent experience. /li liExcellent written and oral communication skills. /li liAble to travel throughout sales territory and other locations as needed. /li liDemonstrated ability to combine technical expertise with commercial judgement and work effectively against renewal, retention, growth, and quota expectations. /li liExperience supporting renewals, identifying expansion opportunities, and managing customer success or account growth initiatives. /li liExperience conducting customer business reviews, technical workshops, or executive-facing presentations is preferred. /li /ul p#LI-REMOTE /p p#LI-LP1 /p #J-18808-Ljbffr