Customer Service Coordinator
h3Your Job /h3 pWe are looking for a Customer Service Coordinator to support the sales channel within the Smiths Business Unit and help deliver a responsive, reliable customer experience. CSR will support the Accounts with purchase orders review, quotations, backlog updates and return goods authorisations, while working across departments to ensure customer requests and requirements are clearly communicated and addressed. Through proactive telephone, written and email communication, CSR will build lasting customer relationships and support customer satisfaction and business revenue objectives /p h3Our Team /h3 pCSR will work within the Smiths Business Units, collaborating closely with sales, operations, quality and shipping teams. Together, CSR will translate customer needs into coordinated action, support on-time delivery and keep customers informed throughout the order and returns process /p h3What You Will Do /h3 ul liBuild productive, professional relationships with customers and internal stakeholders, representing the company professionally and maintaining the voice of the customer across departments. /li liSupport the Company by issuing customer quotations, processing customer purchase orders through the contract review cycle and keeping the order backlog up to date. /li liHelp achieve departmental on-time delivery goals through close coordination with operations, quality, shipping and sales. /li liProvide clear, proactive updates on open orders, shipments and potential delays, using reporting tools to update scheduled dates and inform customers, except for key accounts defined (see SalesHierarchy_Connectors file.) /li liProduce daily open-order and shipment reports, together with other reports as required, to keep customers informed. /li liSupport monthly,
quarterly and annual revenue objectives through effective sales support and customer service. /li liCollaborate across departments to keep processes current and efficient, elevate outstanding issues through the Smiths Business Unit process and refer technical assistance requests to the appropriate department or sister company. /li liArrange and participate in internal and customer conference calls, involving engineering and senior management as needed to address customer requirements. /li liFollow departmental processes, procedures and policies; participate in all required Smiths Connectors environmental, health and safety (EHS) programmes and training; and undertake other work-related duties as assigned. /li /ul h3Who You Are (Basic Qualifications) /h3 ul li3-5 years customer service, insides sales or related experience, in the Connector Industry preferred /li liKnowledge of interconnection products and solutions /li liBachelor’s degree preferred, although not required. High school degree is required /li liStrong computer skills - Microsoft Office Skills (Word, Excel, PowerPoint, Outlook) /li liKnowledge in Glovia and Salesforce, preferred /li liExcellent Time Management, Organizational, Verbal Communication and Interpersonal Skills /li liSelf-starter with multi-tasking skills /li liFlexible work schedule /li liCustomer satisfaction focused and strong relationship building skills /li liHigh energy, drive, and sense of responsibility /li liFluent English (French) language /li /ul h3Salary /h3 pStarting from 30.000 Euro annual gross salary /p h3What Will Put You Ahead /h3 pAdditionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. /p #J-18808-Ljbffr
quarterly and annual revenue objectives through effective sales support and customer service. /li liCollaborate across departments to keep processes current and efficient, elevate outstanding issues through the Smiths Business Unit process and refer technical assistance requests to the appropriate department or sister company. /li liArrange and participate in internal and customer conference calls, involving engineering and senior management as needed to address customer requirements. /li liFollow departmental processes, procedures and policies; participate in all required Smiths Connectors environmental, health and safety (EHS) programmes and training; and undertake other work-related duties as assigned. /li /ul h3Who You Are (Basic Qualifications) /h3 ul li3-5 years customer service, insides sales or related experience, in the Connector Industry preferred /li liKnowledge of interconnection products and solutions /li liBachelor’s degree preferred, although not required. High school degree is required /li liStrong computer skills - Microsoft Office Skills (Word, Excel, PowerPoint, Outlook) /li liKnowledge in Glovia and Salesforce, preferred /li liExcellent Time Management, Organizational, Verbal Communication and Interpersonal Skills /li liSelf-starter with multi-tasking skills /li liFlexible work schedule /li liCustomer satisfaction focused and strong relationship building skills /li liHigh energy, drive, and sense of responsibility /li liFluent English (French) language /li /ul h3Salary /h3 pStarting from 30.000 Euro annual gross salary /p h3What Will Put You Ahead /h3 pAdditionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. /p #J-18808-Ljbffr