Customer Support, Italian Speaking (RIMINI based, Italy)
h3bKey Responsibilities: /b /h3ulliManage and handle online reservations for hotels, flights, car rentals, transfers, and additional travel services /liliCoordinate and process offline requests in a timely and efficient manner /liliHandle bookings and cases involving last-minute and on-the-spot challenges, ensuring fast and effective problem resolution /liliRespond to incoming calls from travel agents, providing platform support and managing reservations with special requests /liliProactively negotiate customer needs with different sources, using outbound calls to secure optimal solutions /liliDemonstrate creative thinking and a results-oriented mindset,
especially when handling complex cases involving multiple stakeholders /liliOperate multiple online systems simultaneously while delivering high-quality service /liliTake full responsibility for resolving operational and administrative cases from A to Z /li /ulh3bJob Qualifications: /b /h3ulliService oriented persona with high communication skills, fluent in English and Italian /liliIndependent, self-motivated, patience, and goal-oriented work style, solving problems /liliCan control and lead multiple tasks, activating all resources to efficiency solve cases /liliExperience working B2B with travel agents/ business professional is a big plus! /liliAbility to adapt quickly to new technologies, products/system, and company procedures /li /ul #J-18808-Ljbffr
especially when handling complex cases involving multiple stakeholders /liliOperate multiple online systems simultaneously while delivering high-quality service /liliTake full responsibility for resolving operational and administrative cases from A to Z /li /ulh3bJob Qualifications: /b /h3ulliService oriented persona with high communication skills, fluent in English and Italian /liliIndependent, self-motivated, patience, and goal-oriented work style, solving problems /liliCan control and lead multiple tasks, activating all resources to efficiency solve cases /liliExperience working B2B with travel agents/ business professional is a big plus! /liliAbility to adapt quickly to new technologies, products/system, and company procedures /li /ul #J-18808-Ljbffr