Spare Parts Specialist - After Sales
Overview
In this role you will manage spare parts operations to ensure timely order fulfilment and stock availability, supporting BYD's dealer and service network. You will work closely with Aftersales, Service and China Logistics to maintain service levels and improve data-driven performance. The role focuses on efficient processes, reporting, and inventory optimization to enable a smooth aftersales experience. This is a chance to contribute to BYD's zero-emission mission by strengthening parts operations at scale in Milan.
Responsabilità
Manage spare parts orders end-to-end from receipt to fulfilment
Monitor availability and resolve supply-related issues or shortages
Provide daily operational support to service network and dealerships on parts, orders and logistics
Collaborate with Aftersales, Service and China Logistics to maintain high service levels
Prepare and update reports on sales, stock, backorders and KPIs
Analyse data to identify improvement opportunities
Maintain spare parts databases and related systems
Support inventory planning and stock optimization
Requisiti fondamentali
Minimum 3 years in the automotive industry, preferably spare parts/aftersales
Knowledge of spare parts management and service network operations
Excel proficiency (PivotTables, advanced formulas, data analysis and reporting)
English: written and spoken
Strong analytical and problem-solving abilities
Good organizational and interpersonal skills
Team-oriented with a customer focus
strong analytical mindset
problem-solving
team collaboration
Microsoft Excel (PivotTables, advanced formulas, data analysis)
data analysis and reporting
spare parts databases
In this role you will manage spare parts operations to ensure timely order fulfilment and stock availability, supporting BYD's dealer and service network. You will work closely with Aftersales, Service and China Logistics to maintain service levels and improve data-driven performance. The role focuses on efficient processes, reporting, and inventory optimization to enable a smooth aftersales experience. This is a chance to contribute to BYD's zero-emission mission by strengthening parts operations at scale in Milan.
Responsabilità
Manage spare parts orders end-to-end from receipt to fulfilment
Monitor availability and resolve supply-related issues or shortages
Provide daily operational support to service network and dealerships on parts, orders and logistics
Collaborate with Aftersales, Service and China Logistics to maintain high service levels
Prepare and update reports on sales, stock, backorders and KPIs
Analyse data to identify improvement opportunities
Maintain spare parts databases and related systems
Support inventory planning and stock optimization
Requisiti fondamentali
Minimum 3 years in the automotive industry, preferably spare parts/aftersales
Knowledge of spare parts management and service network operations
Excel proficiency (PivotTables, advanced formulas, data analysis and reporting)
English: written and spoken
Strong analytical and problem-solving abilities
Good organizational and interpersonal skills
Team-oriented with a customer focus
strong analytical mindset
problem-solving
team collaboration
Microsoft Excel (PivotTables, advanced formulas, data analysis)
data analysis and reporting
spare parts databases