Guest Relations Supervisor
Hotel La Palma, Capri's first hotel, founded in **** and reborn as a sophisticated 50-room luxury destination under the management ofOetker Hotels, offers a refined collection of guest experiences, including a luxuriousSpaand an elegantPool Deck, designed to provide moments of relaxation and wellbeing in the heart of Capri.
Since ****, the hotel has also partnered withCasa Tuato create a unique culinary journey.
At the heart of this collaboration areCasa Tua, the hotel's signature restaurant;Fuoco by Casa Tua, the rooftop restaurant and bar; andMare by Casa Tua, the exclusive beach club and seaside restaurant.
Together, these venues deliver vibrant cuisine, exceptional service, and an authentic expression of Capri's lifestyle and hospitality.
Hotel La Palmainvites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.
Missions
As Guest Relations Supervisor, you will play a key role in crafting exceptional and personalized guest experiences throughout every stage of the guest journey.
You will lead by example, ensuring that every interaction reflects the highest standards of luxury hospitality, while fostering genuine connections with guests and anticipating their needs.
Working closely with the Rooms Division teams, you will support the daily coordination of guest relations activities, oversee service excellence, and contribute to creating memorable experiences that exceed guest expectations and strengthen guest loyalty.
You will act as an ambassador of Hotel La Palma, promoting a culture of personalized service, operational excellence, and continuous improvement.
Profile
The ideal candidate demonstrates a strong passion for luxury hospitality and guest experience excellence, with the ability to deliver highly personalized service and build meaningful relationships with guests.
Excellent communication and interpersonal skills, combined with a proactive and guest-focused approach,
are essential to anticipate needs, manage requests, and handle guest recovery situations with professionalism and discretion.
The role requires strong organizational and multitasking abilities, exceptional attention to detail, and effective problem-solving skills in a dynamic environment.
Familiarity with LQA standards, proficiency in Opera PMS, and the ability to collaborate seamlessly across departments are key to ensuring operational excellence and service consistency.
A commercial mindset, with the ability to identify upselling opportunities and enhance guest engagement, completes the profile.
Advanced English are required to confidently interact with an international clientele and deliver personalized service in a luxury hospitality environment.
Additional languages will be considered a strong advantage
Benefits
The position offers a comprehensive benefits package, including company-provided uniforms with laundry service, complimentary meal in the staff restaurant during scheduled shifts, shared staff accommodation, a competitive salary, and excellent opportunities for professional development and career progression within a dynamic luxury hospitality environment.
Oetker Hotels
Oetker Hotels are true masterpieces located in the world's most desirable destinations.
Each property is a landmark and a timeless icon of elegance.
With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in ****.
The collection includesLe Bristol Paris,Brenners Park-Hotel & Spain Baden-Baden,Hôtel du Cap-Eden-Rocin Antibes,Château Saint-Martin & Spain Vence,The Lanesboroughin London,L'Apogée Courchevel,Eden Rock-St Barths,Jumby Bay Islandin Antigua,Palácio Tangaráin São Paulo,Hotel La Palmain Capri,The Vineta Hotelin Palm Beach, and more than 150 private villas around the globe.
In ****, a new masterpiece will be opening inSaint-Tropez.
#J-*****-Ljbffr
Since ****, the hotel has also partnered withCasa Tuato create a unique culinary journey.
At the heart of this collaboration areCasa Tua, the hotel's signature restaurant;Fuoco by Casa Tua, the rooftop restaurant and bar; andMare by Casa Tua, the exclusive beach club and seaside restaurant.
Together, these venues deliver vibrant cuisine, exceptional service, and an authentic expression of Capri's lifestyle and hospitality.
Hotel La Palmainvites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.
Missions
As Guest Relations Supervisor, you will play a key role in crafting exceptional and personalized guest experiences throughout every stage of the guest journey.
You will lead by example, ensuring that every interaction reflects the highest standards of luxury hospitality, while fostering genuine connections with guests and anticipating their needs.
Working closely with the Rooms Division teams, you will support the daily coordination of guest relations activities, oversee service excellence, and contribute to creating memorable experiences that exceed guest expectations and strengthen guest loyalty.
You will act as an ambassador of Hotel La Palma, promoting a culture of personalized service, operational excellence, and continuous improvement.
Profile
The ideal candidate demonstrates a strong passion for luxury hospitality and guest experience excellence, with the ability to deliver highly personalized service and build meaningful relationships with guests.
Excellent communication and interpersonal skills, combined with a proactive and guest-focused approach,
are essential to anticipate needs, manage requests, and handle guest recovery situations with professionalism and discretion.
The role requires strong organizational and multitasking abilities, exceptional attention to detail, and effective problem-solving skills in a dynamic environment.
Familiarity with LQA standards, proficiency in Opera PMS, and the ability to collaborate seamlessly across departments are key to ensuring operational excellence and service consistency.
A commercial mindset, with the ability to identify upselling opportunities and enhance guest engagement, completes the profile.
Advanced English are required to confidently interact with an international clientele and deliver personalized service in a luxury hospitality environment.
Additional languages will be considered a strong advantage
Benefits
The position offers a comprehensive benefits package, including company-provided uniforms with laundry service, complimentary meal in the staff restaurant during scheduled shifts, shared staff accommodation, a competitive salary, and excellent opportunities for professional development and career progression within a dynamic luxury hospitality environment.
Oetker Hotels
Oetker Hotels are true masterpieces located in the world's most desirable destinations.
Each property is a landmark and a timeless icon of elegance.
With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in ****.
The collection includesLe Bristol Paris,Brenners Park-Hotel & Spain Baden-Baden,Hôtel du Cap-Eden-Rocin Antibes,Château Saint-Martin & Spain Vence,The Lanesboroughin London,L'Apogée Courchevel,Eden Rock-St Barths,Jumby Bay Islandin Antigua,Palácio Tangaráin São Paulo,Hotel La Palmain Capri,The Vineta Hotelin Palm Beach, and more than 150 private villas around the globe.
In ****, a new masterpiece will be opening inSaint-Tropez.
#J-*****-Ljbffr