Customer Success Adoption Analyst
Remobi | Hybrid in Milan, Italy | Full-time | B2 B Freelance/Contract
We are Remobi - we help businesses scale and innovate through high-performing, remote nearshore tech teams.
Role Description
We're hiring a Customer Success Adoption Analyst to join the Grid Software organisation of a global technology leader, helping customers adopt and maximise the value of innovative Saa S solutions for power distribution and grid management.
This role makes sure digital solutions are not just implemented but fully embedded into customers' everyday operations.
What You'll Do Analyse "as-is" business processes and design optimised "to-be" workflows
Develop and execute change management strategies that drive adoption and reduce resistance
Lead stakeholder assessments and tailored customer communication plans
Coordinate role-based training, workshops, webinars and enablement materials
Provide Hypercare support post-deployment as a trusted advisor to users
Define and track adoption KPIs and business outcome metrics to demonstrate solution value What We're Looking For 3+ years in Business Analysis, Customer Success, Adoption or Change Management, ideally in energy and Saa S
Strong understanding of distribution grid operations, grid planning and IT/OT landscapes
Ability to translate complex technical and business processes into practical customer solutions
Experience with change methodologies such as Prosci or Kotter (desirable)
Excellent communication, facilitation and stakeholder management skills
Professional proficiency in English and Italian Why This Role
You'll play a key part in accelerating grid modernisation, helping energy distribution customers turn cutting-edge software into real operational impact.
We are Remobi - we help businesses scale and innovate through high-performing, remote nearshore tech teams.
Role Description
We're hiring a Customer Success Adoption Analyst to join the Grid Software organisation of a global technology leader, helping customers adopt and maximise the value of innovative Saa S solutions for power distribution and grid management.
This role makes sure digital solutions are not just implemented but fully embedded into customers' everyday operations.
What You'll Do Analyse "as-is" business processes and design optimised "to-be" workflows
Develop and execute change management strategies that drive adoption and reduce resistance
Lead stakeholder assessments and tailored customer communication plans
Coordinate role-based training, workshops, webinars and enablement materials
Provide Hypercare support post-deployment as a trusted advisor to users
Define and track adoption KPIs and business outcome metrics to demonstrate solution value What We're Looking For 3+ years in Business Analysis, Customer Success, Adoption or Change Management, ideally in energy and Saa S
Strong understanding of distribution grid operations, grid planning and IT/OT landscapes
Ability to translate complex technical and business processes into practical customer solutions
Experience with change methodologies such as Prosci or Kotter (desirable)
Excellent communication, facilitation and stakeholder management skills
Professional proficiency in English and Italian Why This Role
You'll play a key part in accelerating grid modernisation, helping energy distribution customers turn cutting-edge software into real operational impact.