Receptionist/cashier
Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day. Constance Ephelia, a luxurious resort in Seychelles, is seeking a professional and friendly Receptionist/Cashier to join our front-of-house team.
In this pivotal role, you will be the first point of contact for our esteemed guests, ensuring a warm welcome and efficient service throughout their stay. - Greet and check-in guests with a warm, professional demeanour, providing a positive first impression of our resort - Handle cash and card transactions accurately, maintaining precise financial records and reconciling daily accounts - Respond to guest enquiries and requests promptly and courteously, providing information about resort facilities and local attractions - Manage room reservations, bookings,
and amendments efficiently using the Opera property management system - Coordinate with other departments to ensure seamless guest experiences and communicate special requests or requirements - Perform administrative tasks such as answering phone calls, managing correspondence, and maintaining guest records - Assist with guest check-out procedures, process payments, and conduct final billing reconciliation - Maintain an organised and tidy reception area, ensuring all materials and documentation are properly filed and accessible - Support the front office team in various daily operations and provide assistance during peak periods - Address guest concerns and complaints with professionalism, escalating complex issues to management when necessary - Maintain strict confidentiality regarding guest information and resort security protocols - Assist with concierge services, including restaurant reservations, activity bookings, and guest recommendations - Contribute to staff training and mentoring of junior reception team members as required vetrinabakeca
In this pivotal role, you will be the first point of contact for our esteemed guests, ensuring a warm welcome and efficient service throughout their stay. - Greet and check-in guests with a warm, professional demeanour, providing a positive first impression of our resort - Handle cash and card transactions accurately, maintaining precise financial records and reconciling daily accounts - Respond to guest enquiries and requests promptly and courteously, providing information about resort facilities and local attractions - Manage room reservations, bookings,
and amendments efficiently using the Opera property management system - Coordinate with other departments to ensure seamless guest experiences and communicate special requests or requirements - Perform administrative tasks such as answering phone calls, managing correspondence, and maintaining guest records - Assist with guest check-out procedures, process payments, and conduct final billing reconciliation - Maintain an organised and tidy reception area, ensuring all materials and documentation are properly filed and accessible - Support the front office team in various daily operations and provide assistance during peak periods - Address guest concerns and complaints with professionalism, escalating complex issues to management when necessary - Maintain strict confidentiality regarding guest information and resort security protocols - Assist with concierge services, including restaurant reservations, activity bookings, and guest recommendations - Contribute to staff training and mentoring of junior reception team members as required vetrinabakeca