Service Manager
Service Manager – PID Service ItalyNon aspetti a candidarsi dopo aver letto questa descrizione: per questa possibilità è previsto un elevato volume di candidature.We are looking for a Service Manager to build and leadPID Service Italy, the joint service organisation ofEidosandEtipack, two Italian manufacturers of labelling and coding systems. Both are part ofPossehl Identification Solutions, the identification division of the GermanPossehl Group, present in more than 30 countries.Your first and most important mission is the service integration project: over the first 12 to 18 months you will bring two service organisations into one, and from there run service as a business of its own.YOUR TASKSLead the internal service team and the national network of authorised service centresCreate one way of working across both companies: shared processes, tools and service levelsMake response times, reporting and first-visit resolution reliable for every customerSell service and maintenance contracts and grow spare parts, upgrades and trainingOwn the turnover and margin of the Italian service organisationWork as one team with Sales,
Operations and the other PID companiesYOUR PROFILEUniversity degree preferredMinimum 5 years in service management in industrial or capital equipmentExperience leading technicians and managing external service partnersCommercial mindset: comfortable selling service contracts and discussing valueStrong technical foundation in mechanics, electronics or mechatronics, plus a practical understanding of industrial IT: machine connectivity, networks and remote access, and the integration of PID systems with customer ERP or MESConfident user of CRM and ERP systems, Salesforce an advantageOpen to using AI tools to make service processes more efficientExperience in harmonising processes across organisations is an advantageFluent Italian and good English xysqume Willing to travel in Italy and internationally when needed, and to work across both sitesWE OFFERBuild a new organisation rather than inherit one, with group-level sponsorshipTwo SMEs where decisions are quick and your impact is visible, backed by an international groupDirect reporting to the General Managers of Eidos and EtipackHybrid working across our two Italian sites, company car includedPermanent employment with structured onboarding and continuous developmentCompetitive compensation packageLocations: Chieri (TO) / Cinisello Balsamo (MI) - Italy#J-18808-Ljbffr
Operations and the other PID companiesYOUR PROFILEUniversity degree preferredMinimum 5 years in service management in industrial or capital equipmentExperience leading technicians and managing external service partnersCommercial mindset: comfortable selling service contracts and discussing valueStrong technical foundation in mechanics, electronics or mechatronics, plus a practical understanding of industrial IT: machine connectivity, networks and remote access, and the integration of PID systems with customer ERP or MESConfident user of CRM and ERP systems, Salesforce an advantageOpen to using AI tools to make service processes more efficientExperience in harmonising processes across organisations is an advantageFluent Italian and good English xysqume Willing to travel in Italy and internationally when needed, and to work across both sitesWE OFFERBuild a new organisation rather than inherit one, with group-level sponsorshipTwo SMEs where decisions are quick and your impact is visible, backed by an international groupDirect reporting to the General Managers of Eidos and EtipackHybrid working across our two Italian sites, company car includedPermanent employment with structured onboarding and continuous developmentCompetitive compensation packageLocations: Chieri (TO) / Cinisello Balsamo (MI) - Italy#J-18808-Ljbffr