Front Office Agent
Company Description GS Collection brings together singular hotels defined by a distinct sense of place and refined hospitality, born in Italy and expressed worldwide. The company partners with intriguing properties that have rich stories, offering consultancy and management services to shape unique guest experiences. GS Collection supports hotel owners across project management, pre-opening consulting, international affiliation, sales and marketing, and full-service hotel management.
Its expertise spans all core hotel operations, including front office, F&B;, housekeeping, maintenance, and compliance with international hospitality standards. Team members join a culture focused on excellence, tailored guest experiences, and strong brand positioning in the luxury hospitality market.
Role Description The Front Office Agent role is a contract, on-site position based in Gagliano del Capo for our property Palazzo Daniele. The individual in this role will manage day-to-day reception and front and back office activities, including greeting guests, handling check-in and check-out procedures, and supporting reservation and room assignment processes.
Responsibilities include responding to guest inquiries in person, by phone, and via email, providing accurate information about hotel services and local attractions, ensuring any issues are addressed promptly and professionally and have a strong selling approach.
The Front Office
Agent will process payments, maintain accurate records, and collaborate with housekeeping and other departments to ensure smooth operations and a consistent guest experience. This role also involves maintaining a welcoming lobby environment, adhering to GS Collection service standards, and contributing to an atmosphere of refined hospitality.
Qualifications
- Strong experience in front office and receptionist duties, including guest welcome and lobby management.
- Proficiency in guest check-in and check-out processes, reservation handling, and hotel systems.
- Demonstrated customer service skills, with a focus on creating a positive and memorable guest experience.
- Effective communication skills, both verbal and written, and the ability to interact confidently with diverse guests and colleagues.
- Prior experience in hospitality or hotel operations, preferably in a boutique or luxury environment.
- Ability to work on-site in Gagliano del Capo with a flexible schedule, including weekends and holidays as needed.
- Strong attention to detail, reliability, and a professional, well-presented demeanor.
- Familiarity with hotel property management systems and basic cash handling procedures is an advantage.
- Knowledge of local area attractions and services; proficiency in multiple languages is a plus.
Its expertise spans all core hotel operations, including front office, F&B;, housekeeping, maintenance, and compliance with international hospitality standards. Team members join a culture focused on excellence, tailored guest experiences, and strong brand positioning in the luxury hospitality market.
Role Description The Front Office Agent role is a contract, on-site position based in Gagliano del Capo for our property Palazzo Daniele. The individual in this role will manage day-to-day reception and front and back office activities, including greeting guests, handling check-in and check-out procedures, and supporting reservation and room assignment processes.
Responsibilities include responding to guest inquiries in person, by phone, and via email, providing accurate information about hotel services and local attractions, ensuring any issues are addressed promptly and professionally and have a strong selling approach.
The Front Office
Agent will process payments, maintain accurate records, and collaborate with housekeeping and other departments to ensure smooth operations and a consistent guest experience. This role also involves maintaining a welcoming lobby environment, adhering to GS Collection service standards, and contributing to an atmosphere of refined hospitality.
Qualifications
- Strong experience in front office and receptionist duties, including guest welcome and lobby management.
- Proficiency in guest check-in and check-out processes, reservation handling, and hotel systems.
- Demonstrated customer service skills, with a focus on creating a positive and memorable guest experience.
- Effective communication skills, both verbal and written, and the ability to interact confidently with diverse guests and colleagues.
- Prior experience in hospitality or hotel operations, preferably in a boutique or luxury environment.
- Ability to work on-site in Gagliano del Capo with a flexible schedule, including weekends and holidays as needed.
- Strong attention to detail, reliability, and a professional, well-presented demeanor.
- Familiarity with hotel property management systems and basic cash handling procedures is an advantage.
- Knowledge of local area attractions and services; proficiency in multiple languages is a plus.