Visitor Experience Facilitator
We are looking for a Visitor Experience Facilitator in Rome, Italy. The Europa Experience Centre in Rome Italy, serves as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU's history, institutions, and role in shaping a common European future. Key attractions within the Centre include an interactive exhibition space equipped with multimedia stations, a cinema room that screens a film about Europe’s challenges and common future and also hosts workshops and events, and a Role Play Game. This game allows participants to simulate the roles of Members of the European Parliament (MEPs) in a hands-on learning experience. You will:
* Welcome visitors and guide them through the security check;
* Present the exhibition and the 360° cinema, adapting your explanations to school groups, students, tourists and families;
* Answer visitors’ questions about the EU, its institutions and current affairs;
* Run Role Play Game sessions for school groups: brief participants, guide them through the game and lead the debrief;
* Welcome Members of the European Parliament and other high-level guests;
* Distribute and collect tablets and headphones;
* Support the delivery of events at the Centre;
* Keep a log of visitor inquiries and incidents.
Requirements:
* University degree or ongoing university studies;
* Languages: Italian at native level (C2) and English at minimum B2 level, proven by a certificate or relevant past experience. You may be asked to provide proof of your language levels;
* EU knowledge: good knowledge of the EU institutions and their powers, in particular:
* the European Parliament and its Members (MEPs)
* the European Commission and the Commissioners
* IT
skills:
confident use of Excel, Word, the internet, Canva, CapCut and social media tools. You must also be able to handle technical and interactive multimedia equipment and consult databases;
* Attitude: client-oriented, proactive, polite, diplomatic and tactful, with a professional appearance. You should enjoy working with people, especially young audiences;
* Conduct: discretion and confidentiality, respect for data protection rules, no contact with the media, and no acceptance of gratuities;
* Security clearance: you must successfully pass accreditation by the European Parliament’s security service before starting;
* Availability: flexibility to work shifts on weekdays, Saturdays and Sundays, plus occasional evening or early-morning events;
* Other languages, EU or non-EU (in particular French, German or Spanish) is an advantage;
* A valid first-aid certificate is an advantage;
* Experience with school groups, guiding, education or visitor services is an advantage;
* A completed degree and in-depth EU knowledge, with interest in taking on shift-coordination responsibilities is an advantage.
We offer
* A role at an innovative venue dedicated to education and engagement with Europe;
* Full-time or part-time contracts. Tempo parziale suits university students well, especially for weekends and events;
* Shifts within the Centre’s opening hours, plus 15 minutes before and after:
* Monday–Friday 9:00–19:00
* Saturday 10:00–18:00
* Sunday 14:00–18:00
* occasional evening or early-morning events
* First-aid, AED and fire-safety training before you start;
* A modern work environment and friendly colleagues. #J-18808-Ljbffr
* Welcome visitors and guide them through the security check;
* Present the exhibition and the 360° cinema, adapting your explanations to school groups, students, tourists and families;
* Answer visitors’ questions about the EU, its institutions and current affairs;
* Run Role Play Game sessions for school groups: brief participants, guide them through the game and lead the debrief;
* Welcome Members of the European Parliament and other high-level guests;
* Distribute and collect tablets and headphones;
* Support the delivery of events at the Centre;
* Keep a log of visitor inquiries and incidents.
Requirements:
* University degree or ongoing university studies;
* Languages: Italian at native level (C2) and English at minimum B2 level, proven by a certificate or relevant past experience. You may be asked to provide proof of your language levels;
* EU knowledge: good knowledge of the EU institutions and their powers, in particular:
* the European Parliament and its Members (MEPs)
* the European Commission and the Commissioners
* IT
skills:
confident use of Excel, Word, the internet, Canva, CapCut and social media tools. You must also be able to handle technical and interactive multimedia equipment and consult databases;
* Attitude: client-oriented, proactive, polite, diplomatic and tactful, with a professional appearance. You should enjoy working with people, especially young audiences;
* Conduct: discretion and confidentiality, respect for data protection rules, no contact with the media, and no acceptance of gratuities;
* Security clearance: you must successfully pass accreditation by the European Parliament’s security service before starting;
* Availability: flexibility to work shifts on weekdays, Saturdays and Sundays, plus occasional evening or early-morning events;
* Other languages, EU or non-EU (in particular French, German or Spanish) is an advantage;
* A valid first-aid certificate is an advantage;
* Experience with school groups, guiding, education or visitor services is an advantage;
* A completed degree and in-depth EU knowledge, with interest in taking on shift-coordination responsibilities is an advantage.
We offer
* A role at an innovative venue dedicated to education and engagement with Europe;
* Full-time or part-time contracts. Tempo parziale suits university students well, especially for weekends and events;
* Shifts within the Centre’s opening hours, plus 15 minutes before and after:
* Monday–Friday 9:00–19:00
* Saturday 10:00–18:00
* Sunday 14:00–18:00
* occasional evening or early-morning events
* First-aid, AED and fire-safety training before you start;
* A modern work environment and friendly colleagues. #J-18808-Ljbffr