Diagnostics Specialist
Company Overview:
Iveco Group is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence. Each of Iveco Groups brands is a major international player in its specific industry: Iveco for commercial vehicles; Iveco Bus and Helieuz Bus for buses and coaches; and FPT Industrial for engines and transmissions. More information can be found on the corporate website: www.ivecogroup.com
Role Purpose The Customer Quality Diagnostic Specialist provides advanced technical support to the Dealer Network, with a strong focus on vehicle diagnostics, troubleshooting and electronic systems. The role acts as a key interface between Dealers and internal Engineering functions, supporting the effective resolution of complex field issues and contributing to the continuous improvement of diagnostic capabilities.
Key Responsibilities:
Dealer Technical Support
- Handle technical assistance requests related to troubleshooting and diagnostic activities, both with and without dedicated service tools, with particular focus on the vehicle’s main electronic systems.
- Ensure technical requests are addressed and resolved effectively and within defined responsiveness targets.
- Support Dealers in resolving complex field issues through remote assistance and on-site visits, when required.
- Support Dealers in the effective use of IVECO Group systems, diagnostic tools and special tools.
- Promote and support proactive actions within the Dealer Network aimed at anticipating and preventing technical issues.
Advanced Diagnostics & Engineering Support
- Collect additional technical information from Dealers to support problem analysis and resolution.
- Gather advanced field data using Engineering diagnostic tools.
- Perform advanced technical analysis and issue configuration to provide Engineering teams with accurate and structured information for further investigation.
- Contribute to the development of advanced troubleshooting procedures, bringing the Dealer and field perspective into the process.
- Validate advanced diagnostic troubleshooting content from a Dealer usability and effectiveness perspective.
Training & Knowledge Development
- Support and deliver advanced technical and diagnostic training to Dealers on selected topics.
- Review and validate advanced diagnostic training materials, ensuring they are relevant and effective from a Dealer perspective.
- Collaborate with internal departments to translate Engineering knowledge and advanced troubleshooting content into practical solutions for the Dealer Network.
Key Interfaces The role works closely with:
- Dealer Network and technical assistance teams
- Engineering
- Customer Quality
- Technical Training
- Other relevant internal functions involved in vehicle diagnostics and troubleshooting
Requirements:
- Master's degree in Mechanical engineering or equivalent
- 3/4 years of experience in diagnostics
- Availability to travel
- Fluent in english
- Eager to learn
- Proactivity
- Ability to collaborate and work in team
Salary informations:
Contratto Collettivo Specifico di Lavoro per Iveco Group
2° Gruppo Qualificato
Salary Range: 40.000-47.000€
Variable payment as per CCSL
Join Us!
Iveco Group is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence. Each of Iveco Groups brands is a major international player in its specific industry: Iveco for commercial vehicles; Iveco Bus and Helieuz Bus for buses and coaches; and FPT Industrial for engines and transmissions. More information can be found on the corporate website: www.ivecogroup.com
Role Purpose The Customer Quality Diagnostic Specialist provides advanced technical support to the Dealer Network, with a strong focus on vehicle diagnostics, troubleshooting and electronic systems. The role acts as a key interface between Dealers and internal Engineering functions, supporting the effective resolution of complex field issues and contributing to the continuous improvement of diagnostic capabilities.
Key Responsibilities:
Dealer Technical Support
- Handle technical assistance requests related to troubleshooting and diagnostic activities, both with and without dedicated service tools, with particular focus on the vehicle’s main electronic systems.
- Ensure technical requests are addressed and resolved effectively and within defined responsiveness targets.
- Support Dealers in resolving complex field issues through remote assistance and on-site visits, when required.
- Support Dealers in the effective use of IVECO Group systems, diagnostic tools and special tools.
- Promote and support proactive actions within the Dealer Network aimed at anticipating and preventing technical issues.
Advanced Diagnostics & Engineering Support
- Collect additional technical information from Dealers to support problem analysis and resolution.
- Gather advanced field data using Engineering diagnostic tools.
- Perform advanced technical analysis and issue configuration to provide Engineering teams with accurate and structured information for further investigation.
- Contribute to the development of advanced troubleshooting procedures, bringing the Dealer and field perspective into the process.
- Validate advanced diagnostic troubleshooting content from a Dealer usability and effectiveness perspective.
Training & Knowledge Development
- Support and deliver advanced technical and diagnostic training to Dealers on selected topics.
- Review and validate advanced diagnostic training materials, ensuring they are relevant and effective from a Dealer perspective.
- Collaborate with internal departments to translate Engineering knowledge and advanced troubleshooting content into practical solutions for the Dealer Network.
Key Interfaces The role works closely with:
- Dealer Network and technical assistance teams
- Engineering
- Customer Quality
- Technical Training
- Other relevant internal functions involved in vehicle diagnostics and troubleshooting
Requirements:
- Master's degree in Mechanical engineering or equivalent
- 3/4 years of experience in diagnostics
- Availability to travel
- Fluent in english
- Eager to learn
- Proactivity
- Ability to collaborate and work in team
Salary informations:
Contratto Collettivo Specifico di Lavoro per Iveco Group
2° Gruppo Qualificato
Salary Range: 40.000-47.000€
Variable payment as per CCSL
Join Us!