Customer Success Intern
Location: Milan, Italy (Hybrid – 3 days/week in the office)
Type: Paid Internship – with the opportunity to join full-time
About Flottando
At Flottando, we're building the future of fleet management with AI.
Our mission is simple: make managing company vehicles effortless. We're creating an intelligent, fully digital platform that helps businesses simplify their operations, save time, and make better decisions.
We're an early-stage B2B SaaS startup with big ambitions, a product-led mindset, and a team that moves fast. We're looking for people who want to build something meaningful with us.
The role
We're looking for a Customer Success Intern who loves helping people, solving problems, and figuring out how things can work better.
You'll work directly with our Customer Success Lead, supporting real customers, understanding their challenges, and helping them get the most out of Flottando.
This isn't an internship where you'll just watch from the sidelines.
You'll have real responsibilities, talk to real customers, and make a real impact from day one.
You'll also work closely with our founding team and get a firsthand look at how an early-stage B2B SaaS startup operates and grows.
What You will do
- Help new customers get started with Flottando and make their onboarding experience smooth.
- Support customers via email, chat, and calls, helping them solve problems and find answers.
- Monitor customer activity and identify when users are struggling or getting stuck.
- Proactively reach out to customers to understand their challenges and help them move forward.
- Investigate issues using our internal tools and collaborate with the team to resolve them.
- Collect customer feedback and share insights with our Product and Customer Success team.
- Create and improve help articles, internal documentation, and support processes.
- Identify recurring problems and suggest ways to make the customer experience better.
Here's an example.
A customer keeps asking the same question? You notice the pattern. You understand what's confusing. You help the customer, then suggest how we could improve the product or documentation so the problem doesn't happen again. That's the mindset we're looking for.
Who we are looking for
You don't need years of experience. We care much more about your attitude, curiosity, and willingness to learn.
You're probably a great fit if:
- You genuinely enjoy talking to people and helping them.
- You're curious and ask questions to understand why things happen.
- You like solving problems rather than just reporting them.
- You're not afraid to pick up the phone and talk to customers.
- You communicate clearly and can explain complex things in simple terms.
- You're organized, detail-oriented, and comfortable managing multiple tasks.
- You're proactive and don't wait for someone to tell you what to do.
- You're comfortable learning new software and using digital tools.
- You have a good command of English, both written and spoken.
- You want to learn fast and grow in a startup environment.
Nice to have, not required:
- 6–12 months of experience in Customer Success, Customer Support, or a similar role.
- Previous exposure to B2B SaaS products.
- Experience working in an early-stage startup.
We care more about your potential than a perfect CV.
What we offer
- Paid internship (or 6 month contract) with a real opportunity to join full-time.
- Real responsibility and customer exposure from day one.
- Direct mentorship from our Customer Success Lead.
- The opportunity to learn directly from the founding team.
- Hands-on experience across onboarding, customer engagement, support, and product feedback.
- A steep learning curve in a fast-moving B2B SaaS startup.
- A team where your ideas matter, regardless of your experience.
- A hybrid setup, with 3 days per week in our Milan office.
You'll learn how Customer Success really works, not just how to answer support tickets.
Hiring process
We like to keep things simple, fast, and transparent.
01. Intro Call – 30 minutes
Meet our Customer Success Lead. We'll talk about your motivation, mindset, communication skills, and what you're looking for.
02. Final Interview – 30-45 minutes
Meet our Customer Success Lead and CEO. We'll dive deeper into how you approach problems, work with customers, and fit into our team.
03. Offer
We aim to complete the process within 2–4 weeks.
One last thing
We can teach you our product, our tools, and how Customer Success works.
What we're really looking for is harder to teach: Curiosity. Empathy. Ownership. And the instinct to solve problems.
If you're excited about helping customers, learning fast, and building something from the ground up, we'd love to meet you.
Join Flottando and help us redefine fleet management.
Type: Paid Internship – with the opportunity to join full-time
About Flottando
At Flottando, we're building the future of fleet management with AI.
Our mission is simple: make managing company vehicles effortless. We're creating an intelligent, fully digital platform that helps businesses simplify their operations, save time, and make better decisions.
We're an early-stage B2B SaaS startup with big ambitions, a product-led mindset, and a team that moves fast. We're looking for people who want to build something meaningful with us.
The role
We're looking for a Customer Success Intern who loves helping people, solving problems, and figuring out how things can work better.
You'll work directly with our Customer Success Lead, supporting real customers, understanding their challenges, and helping them get the most out of Flottando.
This isn't an internship where you'll just watch from the sidelines.
You'll have real responsibilities, talk to real customers, and make a real impact from day one.
You'll also work closely with our founding team and get a firsthand look at how an early-stage B2B SaaS startup operates and grows.
What You will do
- Help new customers get started with Flottando and make their onboarding experience smooth.
- Support customers via email, chat, and calls, helping them solve problems and find answers.
- Monitor customer activity and identify when users are struggling or getting stuck.
- Proactively reach out to customers to understand their challenges and help them move forward.
- Investigate issues using our internal tools and collaborate with the team to resolve them.
- Collect customer feedback and share insights with our Product and Customer Success team.
- Create and improve help articles, internal documentation, and support processes.
- Identify recurring problems and suggest ways to make the customer experience better.
Here's an example.
A customer keeps asking the same question? You notice the pattern. You understand what's confusing. You help the customer, then suggest how we could improve the product or documentation so the problem doesn't happen again. That's the mindset we're looking for.
Who we are looking for
You don't need years of experience. We care much more about your attitude, curiosity, and willingness to learn.
You're probably a great fit if:
- You genuinely enjoy talking to people and helping them.
- You're curious and ask questions to understand why things happen.
- You like solving problems rather than just reporting them.
- You're not afraid to pick up the phone and talk to customers.
- You communicate clearly and can explain complex things in simple terms.
- You're organized, detail-oriented, and comfortable managing multiple tasks.
- You're proactive and don't wait for someone to tell you what to do.
- You're comfortable learning new software and using digital tools.
- You have a good command of English, both written and spoken.
- You want to learn fast and grow in a startup environment.
Nice to have, not required:
- 6–12 months of experience in Customer Success, Customer Support, or a similar role.
- Previous exposure to B2B SaaS products.
- Experience working in an early-stage startup.
We care more about your potential than a perfect CV.
What we offer
- Paid internship (or 6 month contract) with a real opportunity to join full-time.
- Real responsibility and customer exposure from day one.
- Direct mentorship from our Customer Success Lead.
- The opportunity to learn directly from the founding team.
- Hands-on experience across onboarding, customer engagement, support, and product feedback.
- A steep learning curve in a fast-moving B2B SaaS startup.
- A team where your ideas matter, regardless of your experience.
- A hybrid setup, with 3 days per week in our Milan office.
You'll learn how Customer Success really works, not just how to answer support tickets.
Hiring process
We like to keep things simple, fast, and transparent.
01. Intro Call – 30 minutes
Meet our Customer Success Lead. We'll talk about your motivation, mindset, communication skills, and what you're looking for.
02. Final Interview – 30-45 minutes
Meet our Customer Success Lead and CEO. We'll dive deeper into how you approach problems, work with customers, and fit into our team.
03. Offer
We aim to complete the process within 2–4 weeks.
One last thing
We can teach you our product, our tools, and how Customer Success works.
What we're really looking for is harder to teach: Curiosity. Empathy. Ownership. And the instinct to solve problems.
If you're excited about helping customers, learning fast, and building something from the ground up, we'd love to meet you.
Join Flottando and help us redefine fleet management.