Customer Success Manager [Remote or Hybrid]
Bridge Brand Protection is one of the fastest-growing companies in the online brand protection and digital intellectual property rights space. We have rapidly established ourselves as a disruptor in the industry, protecting and supporting many major global brands.
Bridge builds truly customer-centric services that leverage AI-driven technology and industry expertise to deliver honest, intelligent, and value-adding outcomes for our clients. Achieving this relies significantly on our people, their expertise, and their ability to build strong and lasting client relationships.
Join our team and grow with us as we work hard to change the brand protection sector.
Open call for:
? CUSTOMER SUCCESS MANAGER [Remote or Hybrid]
The Customer Success Manager will be responsible for managing relationships with Bridge's international clients, ensuring the successful delivery of our services, maintaining high levels of customer satisfaction, and identifying opportunities to strengthen and develop existing partnerships.
✅ Required qualifications and experience:
- Advanced knowledge of French and English (both spoken and written), as the role will involve regular communication with international clients.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Strong organizational and project management skills, with the ability to coordinate multiple clients, priorities and deadlines.
- Ability to understand client needs, manage expectations and ensure the timely delivery of agreed services.
- Strong Microsoft Office 365 and digital navigation proficiency.
- Proactive, solution-oriented mindset, with strong attention to detail and problem-solving abilities.
✅ Key responsibilities:
- Act as the primary point of contact for assigned international clients, maintaining regular communication and building long-term relationships.
- Coordinate internal teams to ensure services are delivered according to client expectations and agreed objectives.
- Monitor client performance, prepare regular reports and provide meaningful updates and insights.
- Organize client meetings and periodic business reviews to discuss results, challenges and opportunities.
- Identify potential issues, address client concerns and ensure a high level of customer satisfaction.
- Identify opportunities to improve service delivery, strengthen existing partnerships and expand the scope of services.
✅ Desired capabilities and experience:
- Previous experience in Customer Success, Account Management, Client Relations or Project Management.
- Experience working with international clients, preferably in a B2B environment.
- Familiarity with online brand protection, intellectual property, e-commerce or digital services.
- Knowledge of additional foreign languages.
- Experience working with CRM platforms and project management tools.
✅ For this position, Bridge will consider applications from candidates globally, with preference for candidates based in Europe. ? Interested candidates may send their CV and motivation to Bojan Stefkovski (Head of Operations): (email hidden)
Bridge builds truly customer-centric services that leverage AI-driven technology and industry expertise to deliver honest, intelligent, and value-adding outcomes for our clients. Achieving this relies significantly on our people, their expertise, and their ability to build strong and lasting client relationships.
Join our team and grow with us as we work hard to change the brand protection sector.
Open call for:
? CUSTOMER SUCCESS MANAGER [Remote or Hybrid]
The Customer Success Manager will be responsible for managing relationships with Bridge's international clients, ensuring the successful delivery of our services, maintaining high levels of customer satisfaction, and identifying opportunities to strengthen and develop existing partnerships.
✅ Required qualifications and experience:
- Advanced knowledge of French and English (both spoken and written), as the role will involve regular communication with international clients.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Strong organizational and project management skills, with the ability to coordinate multiple clients, priorities and deadlines.
- Ability to understand client needs, manage expectations and ensure the timely delivery of agreed services.
- Strong Microsoft Office 365 and digital navigation proficiency.
- Proactive, solution-oriented mindset, with strong attention to detail and problem-solving abilities.
✅ Key responsibilities:
- Act as the primary point of contact for assigned international clients, maintaining regular communication and building long-term relationships.
- Coordinate internal teams to ensure services are delivered according to client expectations and agreed objectives.
- Monitor client performance, prepare regular reports and provide meaningful updates and insights.
- Organize client meetings and periodic business reviews to discuss results, challenges and opportunities.
- Identify potential issues, address client concerns and ensure a high level of customer satisfaction.
- Identify opportunities to improve service delivery, strengthen existing partnerships and expand the scope of services.
✅ Desired capabilities and experience:
- Previous experience in Customer Success, Account Management, Client Relations or Project Management.
- Experience working with international clients, preferably in a B2B environment.
- Familiarity with online brand protection, intellectual property, e-commerce or digital services.
- Knowledge of additional foreign languages.
- Experience working with CRM platforms and project management tools.
✅ For this position, Bridge will consider applications from candidates globally, with preference for candidates based in Europe. ? Interested candidates may send their CV and motivation to Bojan Stefkovski (Head of Operations): (email hidden)