Consultant Information Technology
DEADLINE FOR APPLICATIONS
15 November 2026-23:59-GMT+01:00 Central European Time (Rome)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
JOB TITLE: IT Consultant
TYPE OF CONTRACT: Regular Consultancy
UNIT/DIVISION: TECE – Global Support Network
DUTY STATION (City, Country): Rome, Italy
DURATION: 11 months
BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
Under the supervision of the Global Support Network Team Lead and the general supervision of the Head of TECE – Partner Engagement, the Consultant will provide first- and second-level technical support to WFP Mac users, including Executive staff, working in coordination with the HQ Support Team and IT Service Desk. The assignment may also include support to other remote or field users and coordination with the TECM Workplace Management Team, which is accountable for Apple service provisioning.
DUTIES
•Assist technical teams in day-to-day support operations when needed, prioritizing support to WFP Executive staff.
•Act as first and second level technical support for Mac users in WFP and provide technical support in the maintenance of equipment, accounts and information.
•Ensure the enrollment of Mac devices in the corporate Mobile Device Management (MDM) system and the readiness of client equipment for the rollout of new services and applications.
•Contributes to the definition, planning and implementation of the pre and post migration support workflow for the rollout of new systems and applications. Consolidate a framework of support in all phases, from user to internal IT staff and external IT staff.
•Assist the relevant support teams in the correct implementation of service support plans and user administration guidelines. Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring networks, systems, servers and peripherals, running system diagnostics, patch management and system optimization, removing viruses and bad data, etc.
•Assist in resolution of problems by monitoring ITSM tool and responding to queries, identifying and forwarding issues to the appropriate person
•Manage support requests and systems, such as audio/video conferences, meetings, databases, network, etc.
•Support to external events where Executive staff are involved, such as the annual Global Management Meeting, LG and EMG and similar.
•Perform other related duties as required.
DELIVERABLES AT THE END OF THE CONTRACT:
The consultant will prove that performance and ratio of successful resolution against the total count has been satisfied by customers, the performance will reference the resolution time and success. Other performance ratios are the escalation processes and the delivery of services respecting the SLA. An internal report will be scheduled every three months to evaluate the services provided by the consultant
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education: University degree in Computer Sciences, IT Engineering, Mathematics/Physics or related fields or prove extensive experience in IT Support services.
Experience: A minimum of 5 years of relevant work experience, in providing IT services/solutions and client support.
Knowledge & Skills:
- Good general IT skills with strong skill level in Windows and MacOS environments, including Active Directory Management and Microsoft packages.
•Hardware/Software strong skills troubleshooting and providing technical solutions, including Apple devices. Ability to coordinate delivery of IT services.
•Experience in IT Operations environments, preferably in large international organizations.
•Knowledge of information Systems and the ability to perform clear Incident management procedures.
•Knowledge and Experience across Best Practice Methodologies such as ITIL would be an asset. Enforce IT Directives and Policies. Good interpersonal skills.
•Conscientious and efficient in meeting commitments,
observing deadlines and achieving results
•Experience working in a team-oriented, collaborative environment, and good customer service orientation.
Languages: Knowledge of English and limited knowledge of French, some knowledge of Italian would be an asset
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: (email hidden)
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
- All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
- We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
- If you experience technical issues while submitting your application, you may contact us at (email hidden). Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
- At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
15 November 2026-23:59-GMT+01:00 Central European Time (Rome)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
JOB TITLE: IT Consultant
TYPE OF CONTRACT: Regular Consultancy
UNIT/DIVISION: TECE – Global Support Network
DUTY STATION (City, Country): Rome, Italy
DURATION: 11 months
BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
Under the supervision of the Global Support Network Team Lead and the general supervision of the Head of TECE – Partner Engagement, the Consultant will provide first- and second-level technical support to WFP Mac users, including Executive staff, working in coordination with the HQ Support Team and IT Service Desk. The assignment may also include support to other remote or field users and coordination with the TECM Workplace Management Team, which is accountable for Apple service provisioning.
DUTIES
•Assist technical teams in day-to-day support operations when needed, prioritizing support to WFP Executive staff.
•Act as first and second level technical support for Mac users in WFP and provide technical support in the maintenance of equipment, accounts and information.
•Ensure the enrollment of Mac devices in the corporate Mobile Device Management (MDM) system and the readiness of client equipment for the rollout of new services and applications.
•Contributes to the definition, planning and implementation of the pre and post migration support workflow for the rollout of new systems and applications. Consolidate a framework of support in all phases, from user to internal IT staff and external IT staff.
•Assist the relevant support teams in the correct implementation of service support plans and user administration guidelines. Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring networks, systems, servers and peripherals, running system diagnostics, patch management and system optimization, removing viruses and bad data, etc.
•Assist in resolution of problems by monitoring ITSM tool and responding to queries, identifying and forwarding issues to the appropriate person
•Manage support requests and systems, such as audio/video conferences, meetings, databases, network, etc.
•Support to external events where Executive staff are involved, such as the annual Global Management Meeting, LG and EMG and similar.
•Perform other related duties as required.
DELIVERABLES AT THE END OF THE CONTRACT:
The consultant will prove that performance and ratio of successful resolution against the total count has been satisfied by customers, the performance will reference the resolution time and success. Other performance ratios are the escalation processes and the delivery of services respecting the SLA. An internal report will be scheduled every three months to evaluate the services provided by the consultant
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education: University degree in Computer Sciences, IT Engineering, Mathematics/Physics or related fields or prove extensive experience in IT Support services.
Experience: A minimum of 5 years of relevant work experience, in providing IT services/solutions and client support.
Knowledge & Skills:
- Good general IT skills with strong skill level in Windows and MacOS environments, including Active Directory Management and Microsoft packages.
•Hardware/Software strong skills troubleshooting and providing technical solutions, including Apple devices. Ability to coordinate delivery of IT services.
•Experience in IT Operations environments, preferably in large international organizations.
•Knowledge of information Systems and the ability to perform clear Incident management procedures.
•Knowledge and Experience across Best Practice Methodologies such as ITIL would be an asset. Enforce IT Directives and Policies. Good interpersonal skills.
•Conscientious and efficient in meeting commitments,
observing deadlines and achieving results
•Experience working in a team-oriented, collaborative environment, and good customer service orientation.
Languages: Knowledge of English and limited knowledge of French, some knowledge of Italian would be an asset
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: (email hidden)
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
- All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
- We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
- If you experience technical issues while submitting your application, you may contact us at (email hidden). Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
- At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.