Customer Quality Engineer
The Main Objective And Responsibilities
As a Customer Quality Engineer with a strong focus on customer centricity, you are responsible for ensuring that customer-specific requirements are clearly understood, translated into actionable quality requirements, and consistently met throughout the product lifecycle. You will lead quality initiatives that strengthen the customer experience, drive continuous improvement, and enhance operational performance across the organization.
A key responsibility is the effective management of customer complaints and quality concerns. You are expected to coordinate the processes inside the organization to ensure timely investigation, robust root-cause analysis, definition and implementation of corrective and preventive actions, and clear communication with customers. You will monitor actions through closure, verify their effectiveness, identify recurring issues, and use customer feedback to prevent recurrence and improve products and processes.
You are expected to maintain control over ongoing quality actions, customer requirements, and complaint-related commitments, ensuring that agreed deadlines and expectations are met. You will monitor action effectiveness and drive achievement of quality KPIs and A-level scorecards, with particular attention to indicators reflecting customer satisfaction and complaint performance.
You are also expected to recognize when internal escalation is required and act early to prevent customer escalations. This includes proactively identifying risks in close collaboration with Plant organization to anticipate and resolve quality issues internally to avoid customer disruptions.
The main responsibilities are:
- To observe and follow all local Health,
Safety and Environment laws/regulations and Ahlstrom standards applicable to his/her function
- Working in compliance of the Ahlstrom Turin Plant standards: ISO9001, IATF 16949 and VDA 6.3 Standard to satisfy Automotive Customers audit and requirements and support the others Ahlstrom plant to reach the same requirements
- Working in compliance of the automotive QS-9000 Core Tool as far as product and both product and process are concerned (Control Plan, Specifications and Boarder Samples, Test Methods, Process Improvement, Capability Study, Escalation Process, Working instructions and Training, MSA)
- Collaborate with Product Development, Production, Supply Chain, Sales, and Customer Support teams to ensure customer expectations are met or exceeded
- Lead Problem solving analyses (e.g., 8D, 5 Whys, Ishikawa) and drive corrective/preventive actions based on customer impact and feedback
- Visit customers/suppliers to give technical support to solve issues
- Coordinate improving actions plan at plant level and periodical follow up in alignment with plant improvement projects (Operational excellence
Qualifications
Education, qualifications and skills required
- Master’s degree in technical/management subjects (M.S. in chemistry, engineering, polymer sciences or paper/textile technology).
- Minimum 5 years of progressive experience in Quality Management , perfect if in automotive field
- Background in customer experience, continuous improvement, and operational excellence
- Certifications such as Six Sigma, ASQ CQE/CQM, or Lean are a plus
- Exceptional communication, analytical, and decision-making skills
- Very good organizational and leadership skills
- Fluency in spoken and written English languages is a must, working knowledge in German and French is considered a plus.
- Creative thinking and technical capability to come up with new ideas
- Excellent problem-solving skills
- Able to develop close networking relationships at all levels of organization, in different languages and cultures
- Independent, result oriented
- Ability to manage conflicts
- Change Management skills
- Professional growth ambition
- Knowledge of automotive quality procedures, total quality concepts, statistical analysis and/or process control required (AIAG core tools: FMEA; PPAP; APQP; MSA, VDA 6,3, VDA 6,5, IATF 16949)
- Acting Responsibly and Ethically
- Proficiency with IT tools
Annual gross salary range: Euro 45.000 - 55.000
Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to be the Preferred Sustainable Specialty Materials Company for all our stakeholders. Our Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials segments, along with the Performance Materials Cluster, address global trends with safe and sustainable solutions. Our net sales in 2025 amounted to EUR 2.9 billion and we employ some 7,000 people. Read more at
As a Customer Quality Engineer with a strong focus on customer centricity, you are responsible for ensuring that customer-specific requirements are clearly understood, translated into actionable quality requirements, and consistently met throughout the product lifecycle. You will lead quality initiatives that strengthen the customer experience, drive continuous improvement, and enhance operational performance across the organization.
A key responsibility is the effective management of customer complaints and quality concerns. You are expected to coordinate the processes inside the organization to ensure timely investigation, robust root-cause analysis, definition and implementation of corrective and preventive actions, and clear communication with customers. You will monitor actions through closure, verify their effectiveness, identify recurring issues, and use customer feedback to prevent recurrence and improve products and processes.
You are expected to maintain control over ongoing quality actions, customer requirements, and complaint-related commitments, ensuring that agreed deadlines and expectations are met. You will monitor action effectiveness and drive achievement of quality KPIs and A-level scorecards, with particular attention to indicators reflecting customer satisfaction and complaint performance.
You are also expected to recognize when internal escalation is required and act early to prevent customer escalations. This includes proactively identifying risks in close collaboration with Plant organization to anticipate and resolve quality issues internally to avoid customer disruptions.
The main responsibilities are:
- To observe and follow all local Health,
Safety and Environment laws/regulations and Ahlstrom standards applicable to his/her function
- Working in compliance of the Ahlstrom Turin Plant standards: ISO9001, IATF 16949 and VDA 6.3 Standard to satisfy Automotive Customers audit and requirements and support the others Ahlstrom plant to reach the same requirements
- Working in compliance of the automotive QS-9000 Core Tool as far as product and both product and process are concerned (Control Plan, Specifications and Boarder Samples, Test Methods, Process Improvement, Capability Study, Escalation Process, Working instructions and Training, MSA)
- Collaborate with Product Development, Production, Supply Chain, Sales, and Customer Support teams to ensure customer expectations are met or exceeded
- Lead Problem solving analyses (e.g., 8D, 5 Whys, Ishikawa) and drive corrective/preventive actions based on customer impact and feedback
- Visit customers/suppliers to give technical support to solve issues
- Coordinate improving actions plan at plant level and periodical follow up in alignment with plant improvement projects (Operational excellence
Qualifications
Education, qualifications and skills required
- Master’s degree in technical/management subjects (M.S. in chemistry, engineering, polymer sciences or paper/textile technology).
- Minimum 5 years of progressive experience in Quality Management , perfect if in automotive field
- Background in customer experience, continuous improvement, and operational excellence
- Certifications such as Six Sigma, ASQ CQE/CQM, or Lean are a plus
- Exceptional communication, analytical, and decision-making skills
- Very good organizational and leadership skills
- Fluency in spoken and written English languages is a must, working knowledge in German and French is considered a plus.
- Creative thinking and technical capability to come up with new ideas
- Excellent problem-solving skills
- Able to develop close networking relationships at all levels of organization, in different languages and cultures
- Independent, result oriented
- Ability to manage conflicts
- Change Management skills
- Professional growth ambition
- Knowledge of automotive quality procedures, total quality concepts, statistical analysis and/or process control required (AIAG core tools: FMEA; PPAP; APQP; MSA, VDA 6,3, VDA 6,5, IATF 16949)
- Acting Responsibly and Ethically
- Proficiency with IT tools
Annual gross salary range: Euro 45.000 - 55.000
Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to be the Preferred Sustainable Specialty Materials Company for all our stakeholders. Our Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials segments, along with the Performance Materials Cluster, address global trends with safe and sustainable solutions. Our net sales in 2025 amounted to EUR 2.9 billion and we employ some 7,000 people. Read more at