IT Desktop Support- Lecce, Italy (Dispatch/On Demand Request).
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.
Please visit our website for more information about what we .
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.
This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities:- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.- Respond to service requests and incidents via ticketing system, phone, or in-person.- Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).- Set up and configure new employee workstations, including user accounts and permissions.- Maintain asset inventory and ensure accurate documentation of IT equipment.- Assist with onboarding/offboarding of employees from a technical perspective.- Support remote users with VPN, remote desktop,
and connectivity issues.- Collaborate with other IT teams on escalated issues or project-related tasks.- Follow security protocols and assist with antivirus, patching, and data protection policies.
Qualifications Required:- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).- 1+ year of experience in a desktop support, helpdesk, or IT technician role.- Strong knowledge of Windows OS, Office 365, and basic networking concepts.- Familiarity with ticketing systems like Service
Now, Zendesk, or JIRA.- Excellent communication and interpersonal skills.- Strong troubleshooting and problem-solving abilities.
Preferred:- Experience with macOS or Linux environments.- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.- Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
Working Conditions:- On-site support may be required.- Occasional lifting of equipment (up to 25 lbs).- Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.#J-18808-Ljbffr
Please visit our website for more information about what we .
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.
This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities:- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.- Respond to service requests and incidents via ticketing system, phone, or in-person.- Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).- Set up and configure new employee workstations, including user accounts and permissions.- Maintain asset inventory and ensure accurate documentation of IT equipment.- Assist with onboarding/offboarding of employees from a technical perspective.- Support remote users with VPN, remote desktop,
and connectivity issues.- Collaborate with other IT teams on escalated issues or project-related tasks.- Follow security protocols and assist with antivirus, patching, and data protection policies.
Qualifications Required:- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).- 1+ year of experience in a desktop support, helpdesk, or IT technician role.- Strong knowledge of Windows OS, Office 365, and basic networking concepts.- Familiarity with ticketing systems like Service
Now, Zendesk, or JIRA.- Excellent communication and interpersonal skills.- Strong troubleshooting and problem-solving abilities.
Preferred:- Experience with macOS or Linux environments.- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.- Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
Working Conditions:- On-site support may be required.- Occasional lifting of equipment (up to 25 lbs).- Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.#J-18808-Ljbffr