IT Support Engineer, Europe & Americas
THE ROLE
As Atlantic Gate grows in Europe and the Americas, we need a second dependable pair of hands in Genoa to keep users productive and systems running. This is a hands-on support role for someone who enjoys solving problems and helping colleagues.
You will provide day-to-day IT support across the region, keep the workplace environment healthy, and pitch in on projects as the team delivers them.
RESPONSIBILITIES
- Provide hands-on support to users across Europe and the Americas.
- Maintain and support Microsoft 365, Active Directory, networks and endpoint systems.
- Troubleshoot infrastructure issues and escalate cleanly when needed.
- Support remote access environments such as Citrix, VDI and remote desktop.
- Contribute to IT projects, including documentation and rollout tasks.
REQUIRED SKILLS AND EXPERIENCE
- At least a couple of years in IT support or system administration.
- Solid knowledge of Windows environments, networking and enterprise IT.
- A helpful, reliable manner and the patience to support non-technical users.
- The ability to work independently and manage your own queue.
- Fluent English and Italian.
DESIRABLE SKILLS AND EXPERIENCE
- Degree in Computer Science or a related field.
- Experience in a logistics or shipping environment.
- ITIL certification or working knowledge of ITIL service management practices.
- Experience working in an international, geographically distributed organization.
SUCCESSFUL CANDIDATE
- Helpful, reliable and patient with users who need clear practical support.
- Able to work independently while keeping good ticket discipline and escalation hygiene.
- Hands-on, service-minded and willing to contribute to projects as well as daily support.
As Atlantic Gate grows in Europe and the Americas, we need a second dependable pair of hands in Genoa to keep users productive and systems running. This is a hands-on support role for someone who enjoys solving problems and helping colleagues.
You will provide day-to-day IT support across the region, keep the workplace environment healthy, and pitch in on projects as the team delivers them.
RESPONSIBILITIES
- Provide hands-on support to users across Europe and the Americas.
- Maintain and support Microsoft 365, Active Directory, networks and endpoint systems.
- Troubleshoot infrastructure issues and escalate cleanly when needed.
- Support remote access environments such as Citrix, VDI and remote desktop.
- Contribute to IT projects, including documentation and rollout tasks.
REQUIRED SKILLS AND EXPERIENCE
- At least a couple of years in IT support or system administration.
- Solid knowledge of Windows environments, networking and enterprise IT.
- A helpful, reliable manner and the patience to support non-technical users.
- The ability to work independently and manage your own queue.
- Fluent English and Italian.
DESIRABLE SKILLS AND EXPERIENCE
- Degree in Computer Science or a related field.
- Experience in a logistics or shipping environment.
- ITIL certification or working knowledge of ITIL service management practices.
- Experience working in an international, geographically distributed organization.
SUCCESSFUL CANDIDATE
- Helpful, reliable and patient with users who need clear practical support.
- Able to work independently while keeping good ticket discipline and escalation hygiene.
- Hands-on, service-minded and willing to contribute to projects as well as daily support.