Helpdesk IT Specialist
We are looking for a dynamic and solution-oriented Help Desk IT Specialist to join our ICT team, reporting directly to the IT Manager.
The successful candidate will be responsible for providing day-to-day IT support to users at the Steiel site, as well as supporting other entities within the Group’s OEM perimeter, ensuring the proper functioning of workstations, IT systems, and key business applications.
The selected candidate will also work closely with internal stakeholders on data extraction, reporting activities, and operational support for the company's business management systems.
Key Responsibilities
- Provide first and second-level user support for hardware, software, and networking issues
- Install, configure, and maintain PCs, printers, mobile devices, and other peripherals
- Manage service requests and resolve day-to-day IT-related issues
- Support users on Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office
- Manage user accounts, permissions, and access rights across company systems
- Perform basic SQL database activities for data extraction and validation
- Support the creation and maintenance of business reports
- Collaborate with external vendors and the central IT team on projects and continuous improvement initiatives
Required Qualifications
- Degree or Diploma in Information Technology, Computer Science, or a related field
- Excellent command of the English language
- Previous experience, even at an entry level, in Help Desk, IT Support, or System Support roles
- Good knowledge of Microsoft Windows environments and Microsoft 365
- Basic networking knowledge (LAN, Wi-Fi, TCP/IP)
- Basic SQL knowledge for data extraction and data analysis purposes
- Strong analytical and problem-solving skills
- Good interpersonal skills and a customer-service mindset
Preferred Qualifications
- Experience supporting or working with ERP systems
- Knowledge of Microsoft Power BI
- Experience creating business reports and dashboards
- Basic knowledge of Microsoft Power Automate or process automation tools
- Experience in manufacturing or industrial environments
Soft Skills
- Strong attention to detail and organizational skills
- Ability to work independently and manage operational activities effectively
- Team-oriented mindset and collaborative approach
- Flexibility and willingness to work across both company locations
- Proactive attitude toward improving IT processes and user experience
What We Offer
- Permanent employment contract
- Gross annual salary in the range of €28,000-€33,000
- Opportunity to work in an international and growing industrial environment
- Exposure to both IT infrastructure and business applications
- Continuous learning opportunities
The successful candidate will be responsible for providing day-to-day IT support to users at the Steiel site, as well as supporting other entities within the Group’s OEM perimeter, ensuring the proper functioning of workstations, IT systems, and key business applications.
The selected candidate will also work closely with internal stakeholders on data extraction, reporting activities, and operational support for the company's business management systems.
Key Responsibilities
- Provide first and second-level user support for hardware, software, and networking issues
- Install, configure, and maintain PCs, printers, mobile devices, and other peripherals
- Manage service requests and resolve day-to-day IT-related issues
- Support users on Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office
- Manage user accounts, permissions, and access rights across company systems
- Perform basic SQL database activities for data extraction and validation
- Support the creation and maintenance of business reports
- Collaborate with external vendors and the central IT team on projects and continuous improvement initiatives
Required Qualifications
- Degree or Diploma in Information Technology, Computer Science, or a related field
- Excellent command of the English language
- Previous experience, even at an entry level, in Help Desk, IT Support, or System Support roles
- Good knowledge of Microsoft Windows environments and Microsoft 365
- Basic networking knowledge (LAN, Wi-Fi, TCP/IP)
- Basic SQL knowledge for data extraction and data analysis purposes
- Strong analytical and problem-solving skills
- Good interpersonal skills and a customer-service mindset
Preferred Qualifications
- Experience supporting or working with ERP systems
- Knowledge of Microsoft Power BI
- Experience creating business reports and dashboards
- Basic knowledge of Microsoft Power Automate or process automation tools
- Experience in manufacturing or industrial environments
Soft Skills
- Strong attention to detail and organizational skills
- Ability to work independently and manage operational activities effectively
- Team-oriented mindset and collaborative approach
- Flexibility and willingness to work across both company locations
- Proactive attitude toward improving IT processes and user experience
What We Offer
- Permanent employment contract
- Gross annual salary in the range of €28,000-€33,000
- Opportunity to work in an international and growing industrial environment
- Exposure to both IT infrastructure and business applications
- Continuous learning opportunities