Front Desk Staff
Company Description Moxy Hotels is Marriott’s newest lifestyle brand, first launched in Milan in 2014, created for next-generation travelers seeking a fresh and playful hotel experience. The brand blends contemporary, stylish design with approachable, informal service and smart use of technology. Guests enjoy vibrant social spaces, efficient and comfortable rooms, and an affordable price point.
Moxy Hotels offers a modern way of traveling that focuses on fun, flexibility, and authenticity, appealing to guests who value both style and practicality.
Role Description The Front Desk Staff role at Moxy Hotels in Linate Airport is a full-time, on-site position focused on delivering a welcoming and efficient guest experience. Day-to-day responsibilities include greeting guests on arrival, managing check-in and check-out, handling room keys and reservations, and responding to inquiries in person, by phone, and via digital channels. The role involves coordinating with housekeeping and other hotel teams, processing payments, and maintaining accurate records in the property management system.
Front Desk
Staff support guests with local information, resolve issues promptly, and uphold Moxy’s energetic brand personality through friendly, professional interactions.
This position requires consistent presence at the front desk, flexible scheduling, and a commitment to service excellence.
Qualifications
- Strong customer service skills with a focus on creating positive guest experiences and handling inquiries and concerns professionally.
- Receptionist duties and phone etiquette skills, including managing calls, messages, reservations, and front desk operations efficiently.
- Effective communication skills, both verbal and written, with the ability to interact clearly and confidently with diverse guests and team members.
- Computer literacy, including comfort with hotel management systems, email, basic office software, and digital communication tools.
- Ability to maintain composure in a fast-paced environment, multitask, and prioritize while paying close attention to detail.
- Flexible availability, including evenings, weekends, and holidays, as required in hotel operations.
- Previous experience in hospitality, front office, or customer-facing roles is beneficial but not strictly required.
- Proficiency in Italian and a good command of English; additional languages are an advantage.
Moxy Hotels offers a modern way of traveling that focuses on fun, flexibility, and authenticity, appealing to guests who value both style and practicality.
Role Description The Front Desk Staff role at Moxy Hotels in Linate Airport is a full-time, on-site position focused on delivering a welcoming and efficient guest experience. Day-to-day responsibilities include greeting guests on arrival, managing check-in and check-out, handling room keys and reservations, and responding to inquiries in person, by phone, and via digital channels. The role involves coordinating with housekeeping and other hotel teams, processing payments, and maintaining accurate records in the property management system.
Front Desk
Staff support guests with local information, resolve issues promptly, and uphold Moxy’s energetic brand personality through friendly, professional interactions.
This position requires consistent presence at the front desk, flexible scheduling, and a commitment to service excellence.
Qualifications
- Strong customer service skills with a focus on creating positive guest experiences and handling inquiries and concerns professionally.
- Receptionist duties and phone etiquette skills, including managing calls, messages, reservations, and front desk operations efficiently.
- Effective communication skills, both verbal and written, with the ability to interact clearly and confidently with diverse guests and team members.
- Computer literacy, including comfort with hotel management systems, email, basic office software, and digital communication tools.
- Ability to maintain composure in a fast-paced environment, multitask, and prioritize while paying close attention to detail.
- Flexible availability, including evenings, weekends, and holidays, as required in hotel operations.
- Previous experience in hospitality, front office, or customer-facing roles is beneficial but not strictly required.
- Proficiency in Italian and a good command of English; additional languages are an advantage.