Patient Access Representative - Emergency Department
h3Patient Access Representative - Emergency Department /h3 pOpen Full-time Pay not stated /p h3About this job /h3 h3Portage Medical Center - Ravenna, Ohio /h3 h3Full-time Rotating Day/Evening /h3 h3Make a Difference at the Front Line of Emergency Care /h3 pAs an Emergency Department Patient Access Representative, you are often the first person patients and families encounter during some of their most vulnerable moments. In this fast-paced, highly collaborative role, you will help create a welcoming, supportive experience while ensuring accurate registration, communication, and coordination of care within the Emergency Department. /p pYou’ll work alongside nurses, physicians, and interdisciplinary care teams to help keep patient flow moving efficiently, support timely treatment, and contribute directly to both patient satisfaction and operational success. If you thrive in a dynamic environment, enjoy helping people, and excel at multitasking with compassion and professionalism, we invite you to join our team. /p h3What You’ll Do /h3 ulliWelcome and assist patients and families during Emergency Department visits with empathy, professionalism, and urgency. /liliComplete patient registration, check-in, and discharge processes accurately and efficiently. /liliVerify and update demographic, insurance, and financial information to support timely care and billing accuracy. /liliAnswer incoming calls and address patient questions, scheduling needs, and general inquiries. /liliSupport patients with enrollment and navigation of MyChart and other patient communication tools. /liliCommunicate important patient information clearly with nurses, providers, and other members of the Emergency Department team. /liliCollect and process copays, deductibles, coinsurance, and prior balances in accordance with organizational guidelines. /liliAssist with insurance verification,
prior authorizations, coverage questions, and related documentation. /liliSchedule referrals, follow-up appointments, and additional services as needed after Emergency Department visits. /liliMaintain accurate and timely documentation, including scanning and indexing records within EPIC. /liliManage EPIC work queues, worklists, and in-basket messages to support smooth departmental operations. /li /ul h3What Makes You Successful in This Role /h3 ulliYou stay calm, organized, and compassionate in a high-volume Emergency Department environment. /liliYou enjoy working as part of a collaborative care team focused on delivering exceptional patient experiences. /liliYou communicate effectively with patients, families, providers, and coworkers. /liliYou are detail-oriented and understand the importance of accuracy in patient registration and insurance verification. /liliYou can prioritize multiple tasks while maintaining professionalism and patient confidentiality. /li /ul h3Additional Responsibilities /h3 ulliCollaborate across departments and care teams to improve patient flow, efficiency, and service excellence. /liliParticipate in emergency preparedness activities and departmental training. /liliMaintain a clean, organized, and patient-ready work environment. /liliCross-train in additional Patient Access functions and support other areas as needed. /liliFloat to off-site locations or alternate registration areas when required.
/liliFollow all organizational policies, safety standards, compliance requirements, and HIPAA/PHI regulations. /liliPerform additional duties as assigned to support Emergency Department operations and patient care. /li /ul h3Why Join Us? /h3 ulliBe part of a mission-driven team making an impact during critical moments of care. /liliWork in a fast-paced, team-oriented Emergency Department environment. /liliGain valuable healthcare experience and opportunities for professional growth. /liliHelp improve the patient experience from the very first interaction. /liliContribute to a culture focused on compassion, collaboration, and excellence. /li /ul h3Qualifications - External /h3 h3Education /h3 ulliHigh School Equivalent / GED (Required) /liliAssociate's Degree or progress towards degree (Preferred) /li /ul h3Work Experience /h3 ulli1+ years Customer Service (Required)ulli2+ years Customer Service or Customer Service in healthcare (Preferred) /li /ul /li /ul h3Knowledge, Skills, Abilities /h3 ulliExceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency) /liliAbility to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency) /liliStrong organizational skills (Required proficiency) /liliProblem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency) /liliAttention to detail to ensure all patient information is accurate and available (Required proficiency) /liliCompassion to help patients and caregivers in difficult situations (Required proficiency) /liliUnderstanding of the importance of confidentiality (Required proficiency) /liliBasic knowledge of electronic health records and basic medical terminology (Preferred proficiency) /li /ul #J-18808-Ljbffr
prior authorizations, coverage questions, and related documentation. /liliSchedule referrals, follow-up appointments, and additional services as needed after Emergency Department visits. /liliMaintain accurate and timely documentation, including scanning and indexing records within EPIC. /liliManage EPIC work queues, worklists, and in-basket messages to support smooth departmental operations. /li /ul h3What Makes You Successful in This Role /h3 ulliYou stay calm, organized, and compassionate in a high-volume Emergency Department environment. /liliYou enjoy working as part of a collaborative care team focused on delivering exceptional patient experiences. /liliYou communicate effectively with patients, families, providers, and coworkers. /liliYou are detail-oriented and understand the importance of accuracy in patient registration and insurance verification. /liliYou can prioritize multiple tasks while maintaining professionalism and patient confidentiality. /li /ul h3Additional Responsibilities /h3 ulliCollaborate across departments and care teams to improve patient flow, efficiency, and service excellence. /liliParticipate in emergency preparedness activities and departmental training. /liliMaintain a clean, organized, and patient-ready work environment. /liliCross-train in additional Patient Access functions and support other areas as needed. /liliFloat to off-site locations or alternate registration areas when required.
/liliFollow all organizational policies, safety standards, compliance requirements, and HIPAA/PHI regulations. /liliPerform additional duties as assigned to support Emergency Department operations and patient care. /li /ul h3Why Join Us? /h3 ulliBe part of a mission-driven team making an impact during critical moments of care. /liliWork in a fast-paced, team-oriented Emergency Department environment. /liliGain valuable healthcare experience and opportunities for professional growth. /liliHelp improve the patient experience from the very first interaction. /liliContribute to a culture focused on compassion, collaboration, and excellence. /li /ul h3Qualifications - External /h3 h3Education /h3 ulliHigh School Equivalent / GED (Required) /liliAssociate's Degree or progress towards degree (Preferred) /li /ul h3Work Experience /h3 ulli1+ years Customer Service (Required)ulli2+ years Customer Service or Customer Service in healthcare (Preferred) /li /ul /li /ul h3Knowledge, Skills, Abilities /h3 ulliExceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency) /liliAbility to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency) /liliStrong organizational skills (Required proficiency) /liliProblem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency) /liliAttention to detail to ensure all patient information is accurate and available (Required proficiency) /liliCompassion to help patients and caregivers in difficult situations (Required proficiency) /liliUnderstanding of the importance of confidentiality (Required proficiency) /liliBasic knowledge of electronic health records and basic medical terminology (Preferred proficiency) /li /ul #J-18808-Ljbffr