Business Analyst, Global Solutions & Risk Compliance
Business Analyst, Global Solutions & Risk Compliance (GSRC)Interessato/a a questo ruolo? Può trovare tutte le informazioni pertinenti nella descrizione qui sotto.Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.We are seeking a highly skilled Support Engineer to provide advanced technical support for our data analytics platforms, reporting systems, BI tools and applications. This role serves as an escalation point for challenging issues requiring deep technical expertise and problem-solving skills in data analysis and business intelligence solutionsKey job responsibilitiesServe as the primary escalation point for complex data and technical issuesMonitor and optimize BI platform performanceInvestigate and resolve sophisticated problems with data pipelinesCollaborate with data engineering, analytics and development teams to identify and implement solutions for product issuesCreate and maintain detailed technical documentation and knowledge base articlesProvide guidance on best practices for report developmentParticipate in on-call rotations for critical data support needsConduct root cause analysis for significant data incidentsDevelop and implement proactive measures to prevent recurring issuesContribute to the improvement of BI support processes and proceduresLiaison between support data engineering, analytics and development teams to ensure effective communicationSupport data modeling and visualization standardsTechnical SkillsDatabase management and SQL – Query optimization, Data modeling,
Performance TuningData visualization tools expertise (e.G., Quicksight, PowerBI, Tableau, Looker etc.)ETL/ELT process and optimization knowledge – Data pipeline design, Data warehouse concepts, Data quality managementAdvanced troubleshooting and debugging techniquesData security and governance best practices - Data access controls, Compliance requirements, Data privacy standardsSecondary Technical SkillsData and API integrationsScripting and automation (e.G., PowerShell, Python, Bash)Networking protocols and configurationsIn-depth knowledge of operating systems (Windows, Linux, macOS)Basic QualificationsExperience identifying and resolving complex issuesBachelor's degree in Engineering, Data Engineering(DE), Business Intelligence, Analytics, Information Systems or related field1+ years of experience in BI/technical support roles.Strong understanding of relevant technologies and systemsExperience with BI/DE ticketing systems and support processesExcellent problem-solving and analytical skillsStrong verbal and written communication abilitiesPreferred QualificationsMaster's degree in a relevant technical fieldIndustry-recognized certifications (e.G., Quicksight, PowerBI, Tableau, Looker, Snowflake, ITIL, CompTIA, relevant vendor certifications)Knowledge of one or more programming languagesFamiliarity with cloud technologies (AWS, Azure, GCP)Experience with performance analysis and optimizationExperience in a SaaS or enterprise software environmentOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. xysqume Veterans, military spouses, and people with disabilities are encouraged to apply.#J-18808-Ljbffr
Performance TuningData visualization tools expertise (e.G., Quicksight, PowerBI, Tableau, Looker etc.)ETL/ELT process and optimization knowledge – Data pipeline design, Data warehouse concepts, Data quality managementAdvanced troubleshooting and debugging techniquesData security and governance best practices - Data access controls, Compliance requirements, Data privacy standardsSecondary Technical SkillsData and API integrationsScripting and automation (e.G., PowerShell, Python, Bash)Networking protocols and configurationsIn-depth knowledge of operating systems (Windows, Linux, macOS)Basic QualificationsExperience identifying and resolving complex issuesBachelor's degree in Engineering, Data Engineering(DE), Business Intelligence, Analytics, Information Systems or related field1+ years of experience in BI/technical support roles.Strong understanding of relevant technologies and systemsExperience with BI/DE ticketing systems and support processesExcellent problem-solving and analytical skillsStrong verbal and written communication abilitiesPreferred QualificationsMaster's degree in a relevant technical fieldIndustry-recognized certifications (e.G., Quicksight, PowerBI, Tableau, Looker, Snowflake, ITIL, CompTIA, relevant vendor certifications)Knowledge of one or more programming languagesFamiliarity with cloud technologies (AWS, Azure, GCP)Experience with performance analysis and optimizationExperience in a SaaS or enterprise software environmentOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. xysqume Veterans, military spouses, and people with disabilities are encouraged to apply.#J-18808-Ljbffr