Supply Chain and Operations Director
Chiesi is an international research-focused biopharmaceutical group with 90 years’ experience, operating in more than 30 countries, with its Headquarter in Parma, Italy. This is what drives us as we research, develop, and market innovative drugs across our main therapeutic areas. At Chiesi we are thinking generations ahead, driving sustainable innovation with purpose. As a Agevolazioni Corporation and a certified B Corp, we have embedded sustainability in our bylaws and continuously measure our impact. We believe our differences make us stronger. Chiesi Research & Development Our R&D; team represents a fundamental asset for the business. It is divided into integrated functional areas focusing on pipeline projects including discovery and preclinical research, global technical development, drug delivery technology, clinical development, regulatory affairs, pharmacovigilance, intellectual property, quality assurance, R&D; project and portfolio management. Headquartered in the new purpose-built and fully integrated Research and Development Centre in Parma (Italy), the team also has important operations in Paris (France), Chippenham (UK), Cary (US), Stockholm (Sweden), Toronto (Canada) and Shanghai (China). As part of the new R&D; Supply Chain organization, the R&D; Supply Operations Manager will coordinate the governance and continuous improvement of Material Supply and Shipping Operations. The role will oversee a sizeable operational team, supporting clear priorities, balanced workloads, capability development and business continuity. A key part of the position is the governance of domestic and international shipments. The role requires good knowledge of transportation, import/export and customs processes, including familiarity with customs classification and HS or commodity codes.
Close collaboration with Integrated Planning, Procurement, Warehouse, Quality, HSE, Transportation, Import/Export and R&D; stakeholders will be essential. Coordinating and supporting the Supply Operations team, setting priorities, allocating resources and promoting adequate training, backup coverage and cross-skilling. Coordinating day-to-day Material Supply and Shipping Operations, balancing workload, capacity and priorities across coded and uncoded material flows. Overseeing end-to-end domestic and international shipments, including request intake, documentation, system processing, carrier coordination, tracking and post-delivery activities. Providing operational guidance on transport, import/export and customs requirements, including support in the assessment of customs classifications and HS or commodity codes. Overseeing material supply processes, including purchasing requests, supplier follow-up, requests for the creation or update of SAP master data, Transfer Orders and supporting documentation. Acting as escalation point for operational issues and risks affecting material availability, shipment execution, compliance or business continuity. Defining operating standards, governance rules and responsibility splits, and monitoring KPIs, backlog and service levels to drive continuous improvement. Ensuring compliance with corporate quality requirements,
GMP or cGMP where applicable, safety regulations, import/export rules and internal procedures. Building effective relationships with internal functions, suppliers, carriers, freight forwarders and logistics partners, while contributing to resource, capacity and budget planning. Authoring, reviewing or approving relevant SOPs, Work Instructions and process documentation, and supporting the evolution of systems and digital tools. Bachelor’s or Master’s degree in Management Engineering, Business, Economics, Chemistry, Pharmaceutical Sciences, or another relevant field related to the role. Solid experience in Supply Chain, Logistics, Shipping, Import/Export or Operations, preferably in pharmaceutical, life-science or another regulated environment. Good knowledge of domestic and international shipping, transport coordination, shipment documentation and complex or non-standard flows. Good working knowledge of customs and import/export processes, with familiarity in customs classification and HS or commodity code assessment. Strong stakeholder management, communication, problem-solving and decision-making skills. Excellent command of written and spoken English and good knowledge of ERP and digital tools. Experience in pharmaceutical R&D;, clinical supply, pharmaceutical logistics or another GxP-regulated environment. Experience in managing or coordinating an operational team, supporting priorities, capability development and effective resource allocation. Experience with SAP supply and shipping processes and with international logistics providers. Experience in operational excellence, process standardization or organizational transformation initiatives. This range reflects the typical compensation expected f
Close collaboration with Integrated Planning, Procurement, Warehouse, Quality, HSE, Transportation, Import/Export and R&D; stakeholders will be essential. Coordinating and supporting the Supply Operations team, setting priorities, allocating resources and promoting adequate training, backup coverage and cross-skilling. Coordinating day-to-day Material Supply and Shipping Operations, balancing workload, capacity and priorities across coded and uncoded material flows. Overseeing end-to-end domestic and international shipments, including request intake, documentation, system processing, carrier coordination, tracking and post-delivery activities. Providing operational guidance on transport, import/export and customs requirements, including support in the assessment of customs classifications and HS or commodity codes. Overseeing material supply processes, including purchasing requests, supplier follow-up, requests for the creation or update of SAP master data, Transfer Orders and supporting documentation. Acting as escalation point for operational issues and risks affecting material availability, shipment execution, compliance or business continuity. Defining operating standards, governance rules and responsibility splits, and monitoring KPIs, backlog and service levels to drive continuous improvement. Ensuring compliance with corporate quality requirements,
GMP or cGMP where applicable, safety regulations, import/export rules and internal procedures. Building effective relationships with internal functions, suppliers, carriers, freight forwarders and logistics partners, while contributing to resource, capacity and budget planning. Authoring, reviewing or approving relevant SOPs, Work Instructions and process documentation, and supporting the evolution of systems and digital tools. Bachelor’s or Master’s degree in Management Engineering, Business, Economics, Chemistry, Pharmaceutical Sciences, or another relevant field related to the role. Solid experience in Supply Chain, Logistics, Shipping, Import/Export or Operations, preferably in pharmaceutical, life-science or another regulated environment. Good knowledge of domestic and international shipping, transport coordination, shipment documentation and complex or non-standard flows. Good working knowledge of customs and import/export processes, with familiarity in customs classification and HS or commodity code assessment. Strong stakeholder management, communication, problem-solving and decision-making skills. Excellent command of written and spoken English and good knowledge of ERP and digital tools. Experience in pharmaceutical R&D;, clinical supply, pharmaceutical logistics or another GxP-regulated environment. Experience in managing or coordinating an operational team, supporting priorities, capability development and effective resource allocation. Experience with SAP supply and shipping processes and with international logistics providers. Experience in operational excellence, process standardization or organizational transformation initiatives. This range reflects the typical compensation expected f