Regional Customer Excellence Director
AbbVie seeks a Regional Customer Excellence Director to lead customer-centric transformation across Europe. Reporting to the Europe Customer Excellence Director, this role connects customer insights, data, and commercial execution to drive strategic impact across multiple affiliates and functions.
Responsibilities
Embed customer-centric ways of working across affiliates to shape strategic and operational decisions
Drive evolution of go-to-market models, capabilities, and behaviors to improve customer engagement
Champion use of customer insights, analytics, and AI solutions to strengthen decision-making
Improve consistency and effectiveness of execution across affiliates through best practices and performance frameworks
Define future customer excellence capabilities, operating model, and talent needed for evolving business needs
Requirements
Leadership experience in customer excellence,
commercial transformation, or field force effectiveness in pharma or regulated industry
Proven ability to lead cross-functional transformation across complex, multi-market matrix organizations
Strong commercial and strategic acumen translating customer and market insights into actionable strategies
Experience with go-to-market models, launch readiness, customer engagement, analytics, and AI-enabled solutions
Excellent communication and stakeholder management skills with ability to influence senior leaders
Fluent English with strong written and presentation skills; additional European languages preferred
Self-directed, resilient, collaborative leader with strong judgment and accountability
Responsibilities
Embed customer-centric ways of working across affiliates to shape strategic and operational decisions
Drive evolution of go-to-market models, capabilities, and behaviors to improve customer engagement
Champion use of customer insights, analytics, and AI solutions to strengthen decision-making
Improve consistency and effectiveness of execution across affiliates through best practices and performance frameworks
Define future customer excellence capabilities, operating model, and talent needed for evolving business needs
Requirements
Leadership experience in customer excellence,
commercial transformation, or field force effectiveness in pharma or regulated industry
Proven ability to lead cross-functional transformation across complex, multi-market matrix organizations
Strong commercial and strategic acumen translating customer and market insights into actionable strategies
Experience with go-to-market models, launch readiness, customer engagement, analytics, and AI-enabled solutions
Excellent communication and stakeholder management skills with ability to influence senior leaders
Fluent English with strong written and presentation skills; additional European languages preferred
Self-directed, resilient, collaborative leader with strong judgment and accountability