Services Engineer
The Service Engineer (Technical Support & Operations) is responsible for the implementation, delivery, maintenance, and optimization of Endian solutions for partners and customers.
They ensure that every deployed system operates securely, reliably, and efficiently, serving as a key technical point of contact during service operations and maintenance.
This role requires a hands-on, proactive, and customer-focused approach , ensuring service continuity, partner satisfaction, and operational excellence.
Responsibilities
Install, configure, integrate, and maintain Endian products and services
Ensure system uptime, availability, backups, patching, and proactive monitoring
Diagnose and resolve technical issues with a focus on root cause analysis, prevention, and continuous improvement
Collaborate with internal teams to ensure service quality and consistency
Document technical activities and maintain clear, structured communication with partners and internal teams
Identify optimization and automation opportunities and contribute to process improvement
Conduct or participate in partner and customer meetings, training sessions, and service reviews to ensure correct adoption and effective use of the Endian platform
Knowledge of Linux system administration and networking fundamentals (TCP/IP, routing, VLANs, VPNs)
Understanding of cybersecurity concepts (firewalls, ZTNA, IDS/IPS, threat prevention)
Experience with virtualization and container technologies (VMware, Proxmox,
Docker, or similar)
Familiarity with monitoring and troubleshooting tools (Zabbix, PRTG, Nagios)
Basic scripting and automation skills (e.g., Bash, Python, Ansible)
Experience with IT service management tools (Jira, Confluence, or equivalent)
Knowledge of ITIL best practices and ISO 27001 principles for IT service management and information security
Ability to coordinate across technical teams and collaborate cross-functionally to resolve issues and improve services
Excellent communication, documentation, and customer interaction skills
Excellent command of English and Italian (German is a plus)
Teamwork and collaboration mindset
Accuracy, accountability, and reliability
Flexibility and autonomy in problem-solving
Analytical and solution-oriented thinking
Adaptability in dynamic and fast-changing environments
Passion for technology and curiosity for innovation
Out-of-the-box thinking and proactive attitude
What we offer
Agile structured, easy-going, distributed multi-national, multi-language organization
Workplace which is never boring and allows the possibility to evolve professionally
Possibility and encouragement to take a part on development of the company
Flexible working location and hours
Snacks and drinks at the office, lunch contribution A workplace that values innovation, collaboration, and continuous learning
#J-18808-Ljbffr
They ensure that every deployed system operates securely, reliably, and efficiently, serving as a key technical point of contact during service operations and maintenance.
This role requires a hands-on, proactive, and customer-focused approach , ensuring service continuity, partner satisfaction, and operational excellence.
Responsibilities
Install, configure, integrate, and maintain Endian products and services
Ensure system uptime, availability, backups, patching, and proactive monitoring
Diagnose and resolve technical issues with a focus on root cause analysis, prevention, and continuous improvement
Collaborate with internal teams to ensure service quality and consistency
Document technical activities and maintain clear, structured communication with partners and internal teams
Identify optimization and automation opportunities and contribute to process improvement
Conduct or participate in partner and customer meetings, training sessions, and service reviews to ensure correct adoption and effective use of the Endian platform
Knowledge of Linux system administration and networking fundamentals (TCP/IP, routing, VLANs, VPNs)
Understanding of cybersecurity concepts (firewalls, ZTNA, IDS/IPS, threat prevention)
Experience with virtualization and container technologies (VMware, Proxmox,
Docker, or similar)
Familiarity with monitoring and troubleshooting tools (Zabbix, PRTG, Nagios)
Basic scripting and automation skills (e.g., Bash, Python, Ansible)
Experience with IT service management tools (Jira, Confluence, or equivalent)
Knowledge of ITIL best practices and ISO 27001 principles for IT service management and information security
Ability to coordinate across technical teams and collaborate cross-functionally to resolve issues and improve services
Excellent communication, documentation, and customer interaction skills
Excellent command of English and Italian (German is a plus)
Teamwork and collaboration mindset
Accuracy, accountability, and reliability
Flexibility and autonomy in problem-solving
Analytical and solution-oriented thinking
Adaptability in dynamic and fast-changing environments
Passion for technology and curiosity for innovation
Out-of-the-box thinking and proactive attitude
What we offer
Agile structured, easy-going, distributed multi-national, multi-language organization
Workplace which is never boring and allows the possibility to evolve professionally
Possibility and encouragement to take a part on development of the company
Flexible working location and hours
Snacks and drinks at the office, lunch contribution A workplace that values innovation, collaboration, and continuous learning
#J-18808-Ljbffr