Technical employee AM Automatic Machines Published: 21/03/2025
AM Automatic Machines is looking for a Technical Support Employee to strengthen our assistance team.
Responsibilities:
Provide remote support to field technicians for fault resolution
Assist in configuration changes and explain product functionalities
Analyze technical issues remotely
Open service tickets to report malfunctions
Requirements:
Experience : At least 5 years in a similar role (technical support and maintenance)
Skills:
Basic knowledge of electronics and IT
Strong planning skills and ability to work toward objectives
High learning aptitude
Preferred: basic knowledge of data networks
Soft Skills:
Goal-oriented and flexible
Excellent communication and interpersonal skills
Problem-solving and proactive attitude
What we offer:
Initial training on our products
Salary (RAL) based on experience, Metalworking National Contract (CCNL Metalmeccanico)
Location: Brescia or nearby province
Working Hours:
Full-time
Monday to Friday
Contract Type:
Company cafeteria
Additional Compensation:
Performance premio
Overtime pay
Thirteenth-month salary
Experience:
Technical Support Employee: 3 years (preferred)
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Responsibilities:
Provide remote support to field technicians for fault resolution
Assist in configuration changes and explain product functionalities
Analyze technical issues remotely
Open service tickets to report malfunctions
Requirements:
Experience : At least 5 years in a similar role (technical support and maintenance)
Skills:
Basic knowledge of electronics and IT
Strong planning skills and ability to work toward objectives
High learning aptitude
Preferred: basic knowledge of data networks
Soft Skills:
Goal-oriented and flexible
Excellent communication and interpersonal skills
Problem-solving and proactive attitude
What we offer:
Initial training on our products
Salary (RAL) based on experience, Metalworking National Contract (CCNL Metalmeccanico)
Location: Brescia or nearby province
Working Hours:
Full-time
Monday to Friday
Contract Type:
Company cafeteria
Additional Compensation:
Performance premio
Overtime pay
Thirteenth-month salary
Experience:
Technical Support Employee: 3 years (preferred)
#J-18808-Ljbffr