Italian speaking customer support representative – lisbon
Location: lisbon, portugal - on-site (100% presence required).
role summary:
we are looking for an italian‑speaking customer support specialist to join our multicultural team in lisbon. you will be the primary point of contact for italian‑speaking consumers, handling inquiries via phone, email and live chat.
core responsibilities:
- manage incoming inquiries from italian clients via phone, email and live digital chat with a warm, professional and solution‑driven approach.
- diagnose issues, identify root causes and deliver fast, customized resolutions.
- accurately log details, actions and resolutions in the enterprise crm system.
- achieve operational targets: customer satisfaction (csat), first contact resolution (fcr) and average handle time (aht).
- participate in ongoing training and coaching to stay updated on products, policies and workflows.
qualifications:
- fluent italian (c1‑c2)
– written, spoken and reading.
- operational english (minimum b2) for internal communication.
- excellent interpersonal skills, active listening, emotional intelligence and ability to work under high‑volume pressure.
- availability for flexible rotating 24/7 shift schedules (full‑time, 40h/week).
compensation:
- option a - local contract: €1262,33 gross per month (12months), housing self‑arranged.
- option b - relocation contract: €1059,00 gross per month, accommodation provided, flight reimbursement and airport pickup after probation.
additional perks:
- fully paid onboarding
- private medical insurance
- counseling
- team outings
- hobby clubs
- social events
role summary:
we are looking for an italian‑speaking customer support specialist to join our multicultural team in lisbon. you will be the primary point of contact for italian‑speaking consumers, handling inquiries via phone, email and live chat.
core responsibilities:
- manage incoming inquiries from italian clients via phone, email and live digital chat with a warm, professional and solution‑driven approach.
- diagnose issues, identify root causes and deliver fast, customized resolutions.
- accurately log details, actions and resolutions in the enterprise crm system.
- achieve operational targets: customer satisfaction (csat), first contact resolution (fcr) and average handle time (aht).
- participate in ongoing training and coaching to stay updated on products, policies and workflows.
qualifications:
- fluent italian (c1‑c2)
– written, spoken and reading.
- operational english (minimum b2) for internal communication.
- excellent interpersonal skills, active listening, emotional intelligence and ability to work under high‑volume pressure.
- availability for flexible rotating 24/7 shift schedules (full‑time, 40h/week).
compensation:
- option a - local contract: €1262,33 gross per month (12months), housing self‑arranged.
- option b - relocation contract: €1059,00 gross per month, accommodation provided, flight reimbursement and airport pickup after probation.
additional perks:
- fully paid onboarding
- private medical insurance
- counseling
- team outings
- hobby clubs
- social events