Client Advisor - Venezia (fixed term)
pA career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. /ppMaison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. /ph3JOB MISSION /h3pAct as a senior brand representative embodying the brand values and mastering every stage of the Valentino Client experience, from preparation to retention. Lead by example and mentor junior staff to achieve exceptional client service and sales performance. /liliKPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs.
Implement advanced styling techniques to enhance cross-selling and increase average ticket size. /li /ulh3CLIENTELING /h3ulliClient Engagement: Retain existing clients and the recruit new and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships.
/liliClient data acquisition - exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list. /Act as a point of reference for the store staff team on knowledge and storytelling techniques. /li /ulh3OPERATIONS /h3ulliEnsure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more. Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management. /liliLeverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) Support junior staff in the effective use of these tools (when applicable) /li /ulh3TEAM /h3ulliCommunicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies. /liliMentor junior staff to achieve exceptional client service and sales performance. /li /ulh3CORE COMPETENCIES /h3pOn top of the previous competencies the below match the seniority of the Colleague /pulliTeam Collaboration: Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations. /
Implement advanced styling techniques to enhance cross-selling and increase average ticket size. /li /ulh3CLIENTELING /h3ulliClient Engagement: Retain existing clients and the recruit new and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships.
/liliClient data acquisition - exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list. /Act as a point of reference for the store staff team on knowledge and storytelling techniques. /li /ulh3OPERATIONS /h3ulliEnsure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more. Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management. /liliLeverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) Support junior staff in the effective use of these tools (when applicable) /li /ulh3TEAM /h3ulliCommunicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies. /liliMentor junior staff to achieve exceptional client service and sales performance. /li /ulh3CORE COMPETENCIES /h3pOn top of the previous competencies the below match the seniority of the Colleague /pulliTeam Collaboration: Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations. /