Assistant manager reservations
bLuogo di lavoro: /b Anacapribr/pWeareonthelookoutforapassionateandprofessionalAssistantManagerReservationstojoinJumeirahCapriPalaceforthesummerseason2027. /ppThemaindutiesandresponsibilitiesare: /pulliEnsurethedeliveryofinternalandexternalservice,quality,andcommercialperformancealignedwithReservationsKPIobjectives. /liliCollaboratewithSales,Revenue,andHotelOperationsteamstomaximizerevenueopportunitiesandminimizeoperationalinefficiencies. /liliSuperviseandensurecompletionofdaily,weekly,andmonthlytasksrelatedtoreservations,audits,revenue,compliance,finance,visas,andgroupbookings. /liliIdentifyandescalaterisksrelatedtorevenue,finance,andguestexperiencetoseniormanagementforproactiveresolution.
/liliMonitorandresolveguestcomplaintspromptlybycoordinatingwithrelevantdepartmentstoensureasatisfactoryresolution. /liliKeepthedepartmentupdatedwithpropertyinformation,serviceofferings,newrates,andsellingstrategiestoenhanceoperationalefficiency. /liliMotivatethereservationsteamtoachievehighservicelevelsandoperationalexcellence,fosteringacultureofcontinuousimprovement. /liliConducttrainingfornewcolleaguesandoverseethecompletionofallbusinesstrainingrequirements,ensuringpersonaldevelopmentplansareinplaceforallteammembers. /liliRegularlyassessteamperformance,providecoachingandfeedback,conductperformancereviews,andensureadherencetoKPIsandstandards. /li /ul
/liliMonitorandresolveguestcomplaintspromptlybycoordinatingwithrelevantdepartmentstoensureasatisfactoryresolution. /liliKeepthedepartmentupdatedwithpropertyinformation,serviceofferings,newrates,andsellingstrategiestoenhanceoperationalefficiency. /liliMotivatethereservationsteamtoachievehighservicelevelsandoperationalexcellence,fosteringacultureofcontinuousimprovement. /liliConducttrainingfornewcolleaguesandoverseethecompletionofallbusinesstrainingrequirements,ensuringpersonaldevelopmentplansareinplaceforallteammembers. /liliRegularlyassessteamperformance,providecoachingandfeedback,conductperformancereviews,andensureadherencetoKPIsandstandards. /li /ul