Diagnostics Specialist
Company Overview: Iveco Group is a global leader in the capital goods sector with established industrial experience, a wide range of products and a worldwide presence. Each of Iveco Groups brands is a major international player in its specific industry: Iveco for commercial vehicles; Iveco Bus and Helieuz Bus for buses and coaches; and FPT Industrial for engines and transmissions. More information can be found on the corporate website: www.ivecogroup.com Role Purpose The Customer Quality Diagnostic Specialist provides advanced technical support to the Dealer Network, with a strong focus on vehicle diagnostics, troubleshooting and electronic systems. The role acts as a key interface between Dealers and internal Engineering functions, supporting the effective resolution of complex field issues and contributing to the continuous improvement of diagnostic capabilities.
Key Responsibilities
Dealer Technical Support
• Handle technical assistance requests related to troubleshooting and diagnostic activities, both with and without dedicated service tools, with particular focus on the vehicle’s main electronic systems.
• Ensure technical requests are addressed and resolved effectively and within defined responsiveness targets.
• Support Dealers in resolving complex field issues through remote assistance and on-site visits, when required.
• Support Dealers in the effective use of IVECO Group systems, diagnostic tools and special tools.
• Promote and support proactive actions within the Dealer Network aimed at anticipating and preventing technical issues. Advanced Diagnostics & Engineering Support
• Collect additional technical information from Dealers to support problem analysis and resolution.
• Gather advanced field data using Engineering diagnostic tools.
• Perform advanced technical analysis and issue configuration to provide Engineering teams with accurate and structured information for further investigation.
• Contribute to the development of advanced troubleshooting procedures, bringing the Dealer and field perspective into the process.
• Validate advanced diagnostic troubleshooting content from a Dealer usability and effectiveness perspective. Training & Knowledge Development
• Support and deliver advanced technical and diagnostic training to Dealers on selected topics.
• Review and validate advanced diagnostic training materials, ensuring they are relevant and effective from a Dealer perspective.
• Collaborate with internal departments to translate Engineering knowledge and advanced troubleshooting content into practical solutions for the Dealer Network. Key Interfaces The role works closely with:
• Dealer Network and technical assistance teams
• Engineering
• Customer Quality
• Technical Training
• Other relevant internal functions involved in vehicle diagnostics and troubleshooting
Requirements:
• Master's degree in Mechanical engineering or equivalent
• 3/4 years of experience in diagnostics
• Availability to travel
• Fluent in english
• Eager to learn
• Proactivity
• Ability to collaborate and work in team Salary informations: Contratto Collettivo Specifico di Lavoro per Iveco Group 2° Gruppo Qualificato Salary Range: 40.000-47.000€ Variable payment as per CCSL Join Us
Key Responsibilities
Dealer Technical Support
• Handle technical assistance requests related to troubleshooting and diagnostic activities, both with and without dedicated service tools, with particular focus on the vehicle’s main electronic systems.
• Ensure technical requests are addressed and resolved effectively and within defined responsiveness targets.
• Support Dealers in resolving complex field issues through remote assistance and on-site visits, when required.
• Support Dealers in the effective use of IVECO Group systems, diagnostic tools and special tools.
• Promote and support proactive actions within the Dealer Network aimed at anticipating and preventing technical issues. Advanced Diagnostics & Engineering Support
• Collect additional technical information from Dealers to support problem analysis and resolution.
• Gather advanced field data using Engineering diagnostic tools.
• Perform advanced technical analysis and issue configuration to provide Engineering teams with accurate and structured information for further investigation.
• Contribute to the development of advanced troubleshooting procedures, bringing the Dealer and field perspective into the process.
• Validate advanced diagnostic troubleshooting content from a Dealer usability and effectiveness perspective. Training & Knowledge Development
• Support and deliver advanced technical and diagnostic training to Dealers on selected topics.
• Review and validate advanced diagnostic training materials, ensuring they are relevant and effective from a Dealer perspective.
• Collaborate with internal departments to translate Engineering knowledge and advanced troubleshooting content into practical solutions for the Dealer Network. Key Interfaces The role works closely with:
• Dealer Network and technical assistance teams
• Engineering
• Customer Quality
• Technical Training
• Other relevant internal functions involved in vehicle diagnostics and troubleshooting
Requirements:
• Master's degree in Mechanical engineering or equivalent
• 3/4 years of experience in diagnostics
• Availability to travel
• Fluent in english
• Eager to learn
• Proactivity
• Ability to collaborate and work in team Salary informations: Contratto Collettivo Specifico di Lavoro per Iveco Group 2° Gruppo Qualificato Salary Range: 40.000-47.000€ Variable payment as per CCSL Join Us