Infrastructure Support Engineer
We are hiring: Infrastructure Support Engineer at Tenarai Are you a systems professional who thrives both deep in the infrastructure stack and directly collaborating with clients? At Tenarai, we are looking for a hands-on Infrastructure Support Engineer to serve as the critical bridge between our clients and our technical delivery team. In this role, you will understand customer challenges, translate them into actionable technical plans, and roll up your sleeves to manage and optimize Windows, virtualization, and cloud environments. What You’ll Do
• Be the Technical Bridge: Act as the primary technical point of contact for clients—leading discussions, scoping requirements, setting clear expectations, and translating needs into tasks for our internal delivery team.
• Hands-On Infrastructure Management: Administer and troubleshoot Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and regular patch cycles.
• Virtualization & Cloud Operations: Support on-prem virtualized platforms (VMware vSphere/ESXi and Hyper-V) alongside hybrid cloud environments primarily on Microsoft Azure (with some AWS).
• Service Delivery & Reliability: Manage incidents, changes, and service requests within agreed SLAs; keep runbooks and client documentation current.
• Continuous Improvement:
Proactively analyze recurring issues to recommend practical enhancements around system stability, security, and cost efficiency. What You Bring
•
Experience:
6–8 years of hands-on infrastructure support or systems administration.
• Core Technical Stack:
• Deep Windows Server administration (AD, GPO, core networking services).
• Strong hypervisor administration with VMware and Hyper-V.
• Practical administration of Microsoft Azure (VMs, vNets, identity/Entra ID, backup).
• Client Engagement: Proven experience running client-facing technical meetings, scoping requests, and managing stakeholder expectations.
• Frameworks: Familiarity working within ticket-driven ITSM workflows (Incident, Problem, Change management under SLAs).
• Languages: Bilingual fluency in English and Spanish (written and spoken) is required, as you will interact directly with international stakeholders and internal teams. Premio Points For
• Hands-on scripting and automation skills (PowerShell).
• Exposure to AWS services (EC2, VPC, IAM).
• Experience administering Microsoft 365, enterprise backup, or monitoring solutions.
• Relevant certifications: Microsoft Certified: Azure Administrator Associate (AZ-104), VMware VCP, or ITIL Foundation.
• Be the Technical Bridge: Act as the primary technical point of contact for clients—leading discussions, scoping requirements, setting clear expectations, and translating needs into tasks for our internal delivery team.
• Hands-On Infrastructure Management: Administer and troubleshoot Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and regular patch cycles.
• Virtualization & Cloud Operations: Support on-prem virtualized platforms (VMware vSphere/ESXi and Hyper-V) alongside hybrid cloud environments primarily on Microsoft Azure (with some AWS).
• Service Delivery & Reliability: Manage incidents, changes, and service requests within agreed SLAs; keep runbooks and client documentation current.
• Continuous Improvement:
Proactively analyze recurring issues to recommend practical enhancements around system stability, security, and cost efficiency. What You Bring
•
Experience:
6–8 years of hands-on infrastructure support or systems administration.
• Core Technical Stack:
• Deep Windows Server administration (AD, GPO, core networking services).
• Strong hypervisor administration with VMware and Hyper-V.
• Practical administration of Microsoft Azure (VMs, vNets, identity/Entra ID, backup).
• Client Engagement: Proven experience running client-facing technical meetings, scoping requests, and managing stakeholder expectations.
• Frameworks: Familiarity working within ticket-driven ITSM workflows (Incident, Problem, Change management under SLAs).
• Languages: Bilingual fluency in English and Spanish (written and spoken) is required, as you will interact directly with international stakeholders and internal teams. Premio Points For
• Hands-on scripting and automation skills (PowerShell).
• Exposure to AWS services (EC2, VPC, IAM).
• Experience administering Microsoft 365, enterprise backup, or monitoring solutions.
• Relevant certifications: Microsoft Certified: Azure Administrator Associate (AZ-104), VMware VCP, or ITIL Foundation.