Infrastructure Support Engineer
Tenarai Latam is looking for a hands-on Infrastructure Support Engineer who is equally comfortable in front of a customer and inside the platform. You will be the link between the client and our delivery team: understanding what the customer needs, translating it into clear technical tasks, and rolling up your sleeves to deliver across Windows, virtualization and cloud environments.
Key responsibilities
Act as the main technical liaison with the customer: gather requirements, clarify scope and set expectations Translate customer needs into clear, actionable tasks for the internal support team. Provide hands-on support and administration of Windows Server environments. Manage and troubleshoot virtualized infrastructure on VMware and Hyper-V. Support cloud workloads on Microsoft Azure and, to a lesser extent, AWS Handle incidents, changes and service requests within agreed SLAs, escalating when needed. Keep documentation, runbooks and status reporting up to date for the customer and the team. Identify recurring issues and propose improvements to stability, security and cost. Required skills and experience 6–8 years in infrastructure support or systems administration,
with a hands-on track record Strong Windows Server administration (Active Directory, DNS, DHCP, Group Policy, patching) Solid experience with VMware vSphere/ESXi and Microsoft Hyper-V. Working experience with Microsoft Azure (VMs, networking, identity, backup). Customer-facing
experience:
running meetings, gathering requirements, reporting status. Comfortable working in an ITSM / ticket-based model (incidents, changes, SLAs). Nice to have AWS exposure (EC2, VPC, IAM) Scripting for automation (PowerShell) Certifications such as Microsoft Azure Administrator (AZ-104), VMware VCP or ITIL Foundation Experience with backup, monitoring or Microsoft 365 administration. Languages and soft skills Fluent Spanish and English, spoken and written (both required for client and team communication). Clear communicator who can explain technical topics to non-technical stakeholders. Ownership mindset: follows issues through to resolution. Organized, proactive and comfortable balancing customer priorities with team capacity.
Key responsibilities
Act as the main technical liaison with the customer: gather requirements, clarify scope and set expectations Translate customer needs into clear, actionable tasks for the internal support team. Provide hands-on support and administration of Windows Server environments. Manage and troubleshoot virtualized infrastructure on VMware and Hyper-V. Support cloud workloads on Microsoft Azure and, to a lesser extent, AWS Handle incidents, changes and service requests within agreed SLAs, escalating when needed. Keep documentation, runbooks and status reporting up to date for the customer and the team. Identify recurring issues and propose improvements to stability, security and cost. Required skills and experience 6–8 years in infrastructure support or systems administration,
with a hands-on track record Strong Windows Server administration (Active Directory, DNS, DHCP, Group Policy, patching) Solid experience with VMware vSphere/ESXi and Microsoft Hyper-V. Working experience with Microsoft Azure (VMs, networking, identity, backup). Customer-facing
experience:
running meetings, gathering requirements, reporting status. Comfortable working in an ITSM / ticket-based model (incidents, changes, SLAs). Nice to have AWS exposure (EC2, VPC, IAM) Scripting for automation (PowerShell) Certifications such as Microsoft Azure Administrator (AZ-104), VMware VCP or ITIL Foundation Experience with backup, monitoring or Microsoft 365 administration. Languages and soft skills Fluent Spanish and English, spoken and written (both required for client and team communication). Clear communicator who can explain technical topics to non-technical stakeholders. Ownership mindset: follows issues through to resolution. Organized, proactive and comfortable balancing customer priorities with team capacity.