Front office manager
Luogo di lavoro: Capri
ABOUTTHEROLE
TheFrontOfficeManagerisresponsibleforleadingandoverseeingallFrontOfficeoperations,ensuringthedeliveryofexceptional,personalized,andseamlessguestexperiencesinlinewiththeJKPlacephilosophyandservicestandards.Asakeyleaderwithinthehotel,theFrontOfficeManagerinspires,develops,andsupportstheFrontOfficeteamwhilemaintainingthehighestlevelsofguestsatisfaction,operationalexcellence,andteamengagement.
Thisroleservesasabridgebetweenguestsandoperationaldepartments,ensuringthateveryguestjourneyreflectstheelegance,warmth,discretion,andattentiontodetailthatdefineJKPlace.
KEYRESPONSIBILITIES
Lead,motivate,anddeveloptheFrontOfficeteam,fosteringacultureofexcellence,accountability,teamwork,andgenuinehospitality.
OverseeallFrontOfficeoperations,includingreception,guestrelations,conciergecoordination,arrivals,departures,anddailyadministrativeactivities.
Ensuretheseamlessexecutionofcheck-inandcheck-outproceduresinaccordancewithJKPlacestandardsandluxuryhospitalitybestpractices.
Monitordailyarrivals,departures,VIPguests,repeatguests,specialoccasions,andguestpreferencestoensurepersonalizedservicedelivery.
CoordinatewiththeReservationsDepartmenttoreviewbookinginformation,guestprofiles,preferences,andspecialrequests,ensuringalldetailsarecommunicatedandactionedbeforearrival.
Supervisethemanagementofconciergerequests,includingtransfers,restaurantreservations,privatetours,yachtcharters,andbespokeguestexperiences.
Activelyengagewithgueststhroughouttheirstay,anticipatingneeds,resolvingconcerns,andensuringexceptionalguestsatisfaction.
Handleguestfeedback,complaints,andservicerecoverysituationsprofessionally,discreetly,andproactively,ensuringtimelyandeffectiveresolutions.
Promoteandcultivateacultureofpersonalizationbymaintainingandenrichingguestprofiles,preferences,andhistoricalrecordsforfuturestays.
CollaboratecloselywithHousekeeping,Food&Beverage;,Reservations,Maintenance,andotherdepartmentstoensureseamlesscommunicationandoperationalefficiency.
MonitorFrontOfficeperformanceindicators,guestsatisfactionscores,servicestandards,andoperationalprocedures,implementingimprovementswhennecessary.
Preparestaffschedules,managelaborcosts,andensureadequatestaffinglevelstomeetoperationalrequirements.
Conductregulartraining,coaching,andperformanceevaluationstosupportemployeedevelopmentandmaintainserviceexcellence.
Ensureaccuratemanagementofcashieringprocedures,billing,payments,financialcontrols,anddailyreports.
Maintaincompliancewithcompanypolicies,healthandsafetyregulations,privacystandards,andlocallegalrequirements.
Contributetorevenueoptimizationopportunitiesthrougheffectiveroomallocation,upsellinginitiatives,guestengagement,andinterdepartmentalcollaboration.
ActasarolemodelandambassadoroftheJKPlaceculture,consistentlydemonstratingprofessionalism,integrity,respect,andacommitmenttoexcellence.
#J-18808-Ljbffr
ABOUTTHEROLE
TheFrontOfficeManagerisresponsibleforleadingandoverseeingallFrontOfficeoperations,ensuringthedeliveryofexceptional,personalized,andseamlessguestexperiencesinlinewiththeJKPlacephilosophyandservicestandards.Asakeyleaderwithinthehotel,theFrontOfficeManagerinspires,develops,andsupportstheFrontOfficeteamwhilemaintainingthehighestlevelsofguestsatisfaction,operationalexcellence,andteamengagement.
Thisroleservesasabridgebetweenguestsandoperationaldepartments,ensuringthateveryguestjourneyreflectstheelegance,warmth,discretion,andattentiontodetailthatdefineJKPlace.
KEYRESPONSIBILITIES
Lead,motivate,anddeveloptheFrontOfficeteam,fosteringacultureofexcellence,accountability,teamwork,andgenuinehospitality.
OverseeallFrontOfficeoperations,includingreception,guestrelations,conciergecoordination,arrivals,departures,anddailyadministrativeactivities.
Ensuretheseamlessexecutionofcheck-inandcheck-outproceduresinaccordancewithJKPlacestandardsandluxuryhospitalitybestpractices.
Monitordailyarrivals,departures,VIPguests,repeatguests,specialoccasions,andguestpreferencestoensurepersonalizedservicedelivery.
CoordinatewiththeReservationsDepartmenttoreviewbookinginformation,guestprofiles,preferences,andspecialrequests,ensuringalldetailsarecommunicatedandactionedbeforearrival.
Supervisethemanagementofconciergerequests,includingtransfers,restaurantreservations,privatetours,yachtcharters,andbespokeguestexperiences.
Activelyengagewithgueststhroughouttheirstay,anticipatingneeds,resolvingconcerns,andensuringexceptionalguestsatisfaction.
Handleguestfeedback,complaints,andservicerecoverysituationsprofessionally,discreetly,andproactively,ensuringtimelyandeffectiveresolutions.
Promoteandcultivateacultureofpersonalizationbymaintainingandenrichingguestprofiles,preferences,andhistoricalrecordsforfuturestays.
CollaboratecloselywithHousekeeping,Food&Beverage;,Reservations,Maintenance,andotherdepartmentstoensureseamlesscommunicationandoperationalefficiency.
MonitorFrontOfficeperformanceindicators,guestsatisfactionscores,servicestandards,andoperationalprocedures,implementingimprovementswhennecessary.
Preparestaffschedules,managelaborcosts,andensureadequatestaffinglevelstomeetoperationalrequirements.
Conductregulartraining,coaching,andperformanceevaluationstosupportemployeedevelopmentandmaintainserviceexcellence.
Ensureaccuratemanagementofcashieringprocedures,billing,payments,financialcontrols,anddailyreports.
Maintaincompliancewithcompanypolicies,healthandsafetyregulations,privacystandards,andlocallegalrequirements.
Contributetorevenueoptimizationopportunitiesthrougheffectiveroomallocation,upsellinginitiatives,guestengagement,andinterdepartmentalcollaboration.
ActasarolemodelandambassadoroftheJKPlaceculture,consistentlydemonstratingprofessionalism,integrity,respect,andacommitmenttoexcellence.
#J-18808-Ljbffr