Front Office Manager
pThe Candlewood Suites, Lenexa KS is looking for a charismatic and good-natured Front Office Manager to bring their unique personality and passion for hospitality to life for our guests and our team. /ph3What Is The Job /h3pThe Front Office Manager is responsible for overseeing all front desk and guest services operations to ensure exceptional guest satisfaction, efficient operational performance, and financial accountability. This role leads, trains, and develops front office team members while driving service standards, revenue optimization, and compliance with company policies. The Front Office Manager exercises independent judgment in managing departmental operations and personnel. /ph3Your Day-to-day /h3ulliDepartment Management Operational Oversight – 40% /liliDirect and oversee all day-to-day operations of the Front Desk, including check-in, check-out, room assignments, and guest registration. /liliReview daily arrivals; ensure guest preferences and special requests are fulfilled. /liliAudit room assignments and routing/billing to ensure accuracy and compliance with brand and company standards. /liliReview and correct, as necessary, work generated by the night auditor. /liliMaintain proficiency in room inventory management within the Property Management System (PMS). /liliMonitor and maintain front office systems and equipment. /liliManage accounts receivable and oversee billing adjustments. /liliEstablish and enforce department policies, procedures, and service standards. /liliPersonnel Management Leadership – 30% /liliCustomarily and regularly direct the work of front office employees. /liliDevelop and/or review front office schedules in conjunction with GM/AGM to maintain productivity consistent with budget goals and business levels. /liliRecruit, interview, and select candidates for front desk positions; make hiring recommendations given particular weight. /liliTrain, coach, mentor,
and evaluate team members throughout the employment lifecycle. /liliConduct performance evaluations in conjunction with GM/AGM. /liliIssue coaching, counseling, and disciplinary actions, including recommendations for termination. /liliConduct regular one-on-one and team meetings. /liliEnsure compliance with uniform, grooming, attendance, and conduct standards. /liliResolve staffing shortages and proactively plan for workforce needs. /liliGuest Service Leadership Issue Resolution – 15% /liliServe as Manager on Duty (MOD) as assigned. /liliExercise discretion and independent judgment to resolve guest complaints and service failures. /liliOversee guest satisfaction metrics for front desk operations and implement corrective action plans. /liliReview and respond to guest feedback platforms (e.g., Medallia, Guest Love, and third-party outlets). /liliLead implementation of loyalty and guest experience initiatives within the department. /liliFinancial Administrative Accountability – 10% /liliMonitor departmental labor costs and productivity metrics. /liliAssist GM/AGM of payroll accuracy and minimize edits. /liliAssist with end-of-month reporting (tax-exempt reports, invoice coding, monthly deposit reporting). /liliSafeguard cash handling and billing compliance procedures. /liliStrategic Cross-Functional Leadership – 5% /liliPartner with other department leaders to ensure seamless guest experiences. /liliParticipate in hotel-wide initiatives and leadership meetings. /liliSupport overall operational performance goals.
/li /ulh3Non-Essential Functions /h3ulliAssisting with front desk coverage in accordance to budgeted hours and during peak periods or staffing shortages. /liliAssist in other hotel departments when experiencing staffing shortages or emergencies. /liliCompleting routine administrative tasks. /li /ulh3What We Need From You /h3h3Job Specifications (Knowledge/Skills) /h3pEducation: Four-year college degree or equivalent education/experience. /ppExperience: 2-3 years of experience in a related position with KWB or other Hotel Companies. /ph3Skills And Abilities /h3ulliRequires knowledge of discipline-specific KWB policies, procedures and services and general knowledge of other departments in the hotel. /liliRequires supervision/management skills. /liliAbility to achieve positive guest relations and maximize guest satisfaction. /liliAbility to communicate in English. Second language desirable. /lili(Language dependent upon the needs of the hotel.) /liliAbility to handle cash and credit transactions. /liliAbility to enforce all company rules and SOPs. /li /ulpNo. of associates supervised: Supervise 2-12 associates. /ppTravel required: Minimal. May be required to attend supplemental Management training classes. /ppHours Required: 40-50 hours over a five-day period. Day or evening shift depending upon business demands/needs (including weekends/holidays). /ppThis job requires anytime availability the ability to work any shift, and the job is primarily an evening and weekend job. It will require you covering call-ins in addition to covering request for time off shifts. /ppPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. /p #J-18808-Ljbffr
and evaluate team members throughout the employment lifecycle. /liliConduct performance evaluations in conjunction with GM/AGM. /liliIssue coaching, counseling, and disciplinary actions, including recommendations for termination. /liliConduct regular one-on-one and team meetings. /liliEnsure compliance with uniform, grooming, attendance, and conduct standards. /liliResolve staffing shortages and proactively plan for workforce needs. /liliGuest Service Leadership Issue Resolution – 15% /liliServe as Manager on Duty (MOD) as assigned. /liliExercise discretion and independent judgment to resolve guest complaints and service failures. /liliOversee guest satisfaction metrics for front desk operations and implement corrective action plans. /liliReview and respond to guest feedback platforms (e.g., Medallia, Guest Love, and third-party outlets). /liliLead implementation of loyalty and guest experience initiatives within the department. /liliFinancial Administrative Accountability – 10% /liliMonitor departmental labor costs and productivity metrics. /liliAssist GM/AGM of payroll accuracy and minimize edits. /liliAssist with end-of-month reporting (tax-exempt reports, invoice coding, monthly deposit reporting). /liliSafeguard cash handling and billing compliance procedures. /liliStrategic Cross-Functional Leadership – 5% /liliPartner with other department leaders to ensure seamless guest experiences. /liliParticipate in hotel-wide initiatives and leadership meetings. /liliSupport overall operational performance goals.
/li /ulh3Non-Essential Functions /h3ulliAssisting with front desk coverage in accordance to budgeted hours and during peak periods or staffing shortages. /liliAssist in other hotel departments when experiencing staffing shortages or emergencies. /liliCompleting routine administrative tasks. /li /ulh3What We Need From You /h3h3Job Specifications (Knowledge/Skills) /h3pEducation: Four-year college degree or equivalent education/experience. /ppExperience: 2-3 years of experience in a related position with KWB or other Hotel Companies. /ph3Skills And Abilities /h3ulliRequires knowledge of discipline-specific KWB policies, procedures and services and general knowledge of other departments in the hotel. /liliRequires supervision/management skills. /liliAbility to achieve positive guest relations and maximize guest satisfaction. /liliAbility to communicate in English. Second language desirable. /lili(Language dependent upon the needs of the hotel.) /liliAbility to handle cash and credit transactions. /liliAbility to enforce all company rules and SOPs. /li /ulpNo. of associates supervised: Supervise 2-12 associates. /ppTravel required: Minimal. May be required to attend supplemental Management training classes. /ppHours Required: 40-50 hours over a five-day period. Day or evening shift depending upon business demands/needs (including weekends/holidays). /ppThis job requires anytime availability the ability to work any shift, and the job is primarily an evening and weekend job. It will require you covering call-ins in addition to covering request for time off shifts. /ppPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. /p #J-18808-Ljbffr