Italian speaking customer support representative
Location lisbon, portugal
Job Overview We are looking for service-oriented individuals fluent in Italian to join our international workforce in lisbon. As the main point of contact for Italian-speaking clients, you will handle inquiries via phone, live chat and email, offering proactive problem solving in a fast-paced environment.
Key Responsibilities Provide customer support in fluent Italian through telephone, email and live messaging with a polite, professional and empathetic tone.
Identify customer issues, pinpoint root causes and deliver prompt, customized solutions.
Record all case details, account updates and troubleshooting steps accurately in the central CRM system.
Consistently meet operational benchmarks such as CSAT, first contact resolution (FCR) and average handle time (AHT).
Participate in regular training and development programs to stay updated on platform changes and company guidelines.
Requirements Fluent Italian (c1-c2) – written and spoken.
Business English at least B2 level for software usage and internal communication.
Flexibility to work rotating 24/7 shift schedules.
Excellent active listening, communication skills, emotional intelligence and a proactive attitude.
Compensation & Benefits Option a - local contract: €1,262.33 gross per month (12-month distribution), housing self-arranged.
Option b - relocation contract: €1,059.00 gross per month, private bedroom in a shared company-provided flat, utilities covered.
Full reimbursement of inbound flight after successful trial period.
Paid onboarding and comprehensive training from day one.
Career advancement paths to qa, team-lead or management roles.
Private health coverage after six months and mental-health support.
Inclusive corporate culture with social events, sports leagues and team-building outings.
Work Setup Full-time on-site, daily presence required at our modern lisbon facility. Immediate start.
Job Overview We are looking for service-oriented individuals fluent in Italian to join our international workforce in lisbon. As the main point of contact for Italian-speaking clients, you will handle inquiries via phone, live chat and email, offering proactive problem solving in a fast-paced environment.
Key Responsibilities Provide customer support in fluent Italian through telephone, email and live messaging with a polite, professional and empathetic tone.
Identify customer issues, pinpoint root causes and deliver prompt, customized solutions.
Record all case details, account updates and troubleshooting steps accurately in the central CRM system.
Consistently meet operational benchmarks such as CSAT, first contact resolution (FCR) and average handle time (AHT).
Participate in regular training and development programs to stay updated on platform changes and company guidelines.
Requirements Fluent Italian (c1-c2) – written and spoken.
Business English at least B2 level for software usage and internal communication.
Flexibility to work rotating 24/7 shift schedules.
Excellent active listening, communication skills, emotional intelligence and a proactive attitude.
Compensation & Benefits Option a - local contract: €1,262.33 gross per month (12-month distribution), housing self-arranged.
Option b - relocation contract: €1,059.00 gross per month, private bedroom in a shared company-provided flat, utilities covered.
Full reimbursement of inbound flight after successful trial period.
Paid onboarding and comprehensive training from day one.
Career advancement paths to qa, team-lead or management roles.
Private health coverage after six months and mental-health support.
Inclusive corporate culture with social events, sports leagues and team-building outings.
Work Setup Full-time on-site, daily presence required at our modern lisbon facility. Immediate start.