French Content Moderator Sofia, Bulgaria
pWe are seeking a French Content Moderator to help maintain a safe, respectful, and positive online environment for our users and community. In this role, you will be responsible for reviewing and evaluating user-generated content, investigating reports, and taking appropriate action to enforce community standards and platform policies. /p pYou will play a key role in identifying harmful behavior, mitigating risks, and improving the overall user experience by proactively addressing safety concerns and supporting continuous improvements to trust and safety processes. /p pbPlease note: You must be eligible to work in Bulgaria and able to work in Sofia, that's mandatory. /bbr/ /p h3Key Responsibilities /h3 ul liReview and evaluate user-generated content, including profiles, videos, messages, and other reported content, ensuring compliance with community guidelines and platform policies. /li liInvestigate, assess, elevate, and resolve issues reported by users or flagged by internal systems. /li liAnalyze data and contextual information to accurately determine the severity and impact of reported incidents. /li liCollaborate with cross-functional teams when handling sensitive or complex trust and safety matters. /li liMonitor trends and emerging risks to identify potential threats and prevent abuse before it occurs. /li liDevelop qualitative and quantitative reports to support continuous improvement, optimization, and innovation within trust and safety operations. /li liReview new and existing platform features, providing recommendations that enhance user safety and reduce opportunities for misuse. /li liContribute to maintaining a positive and secure community experience by enforcing policies consistently and fairly.
/li /ul h3Qualifications /h3 ul liFluency in bFrench /band bEnglish /b (minimum B1/B2 level). /li liStrong analytical and problem-solving skills with the ability to assess complex situations and make sound decisions. /li liExcellent time management and organizational abilities. /li liOutstanding written and verbal communication skills with strong attention to detail. /li liAbility to work effectively in a fast-paced environment and make critical decisions under pressure. /li liExperience reviewing content, moderating online communities, customer support, compliance, risk management, or trust and safety operations is an advantage. /li liPassion for online safety, digital communities, and creating positive user experiences. /li liValid Authorization to work in Bulgaria /li /ul h3Working Conditions /h3 ul libLocation: /b On-site /li libStarting date: /b 31st of August September /li libSchedule: /b Rotational shifts between Monday and Sunday /li libWorking Hours: /b 40 hours per week /li libSalary: /b 1485 euros per month /li libPerformance Bonus: /bto be disclosed /li /ul h3What Success Looks Like /h3 ul liConsistently applying community standards and policies with accuracy and fairness. /li liIdentifying and addressing emerging risks before they significantly impact users. /liliContributing insights that improve operational processes, user safety, and platform integrity. /liliSupporting a healthy and welcoming online environment through proactive moderation and collaboration. /li /ul h3Relocation Package (if applicable) /h3 ul liRelocation Premio: €1,500 Gross (paid in 2 installments) - to support relocation and initial rent costs. /li li21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home. /li /ul #J-18808-Ljbffr
/li /ul h3Qualifications /h3 ul liFluency in bFrench /band bEnglish /b (minimum B1/B2 level). /li liStrong analytical and problem-solving skills with the ability to assess complex situations and make sound decisions. /li liExcellent time management and organizational abilities. /li liOutstanding written and verbal communication skills with strong attention to detail. /li liAbility to work effectively in a fast-paced environment and make critical decisions under pressure. /li liExperience reviewing content, moderating online communities, customer support, compliance, risk management, or trust and safety operations is an advantage. /li liPassion for online safety, digital communities, and creating positive user experiences. /li liValid Authorization to work in Bulgaria /li /ul h3Working Conditions /h3 ul libLocation: /b On-site /li libStarting date: /b 31st of August September /li libSchedule: /b Rotational shifts between Monday and Sunday /li libWorking Hours: /b 40 hours per week /li libSalary: /b 1485 euros per month /li libPerformance Bonus: /bto be disclosed /li /ul h3What Success Looks Like /h3 ul liConsistently applying community standards and policies with accuracy and fairness. /li liIdentifying and addressing emerging risks before they significantly impact users. /liliContributing insights that improve operational processes, user safety, and platform integrity. /liliSupporting a healthy and welcoming online environment through proactive moderation and collaboration. /li /ul h3Relocation Package (if applicable) /h3 ul liRelocation Premio: €1,500 Gross (paid in 2 installments) - to support relocation and initial rent costs. /li li21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home. /li /ul #J-18808-Ljbffr