Head Concierge
pJob Number /ppJob Category Rooms Guest Services Operations /ppLocation Salita di San Nicola da Tolentino 14, Rome Rome 187, Italy VIEW ON MAP /ppSchedule Tempo pieno /ppLocated Remotely? N /ppPosition Type Management /ppPay Range: EUR 30000 - 35000 Annual Salary /ph3Job Summary /h3pResponsible for the management of all aspects of Concierge functions in accordance with hotel standards. Directs, implements and maintains a concierge service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment and service of all guests visiting the location. Ensures all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay. /ph3CANDIDATE PROFILE /h3h3Education And Experience /h3ulliHigh school diploma or GED; 3 years experience in the guest services, front desk, or related professional area. /li /ulpOR /pulli2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 1 year experience in the guest services, front desk, or related professional area. /li /ulh3CORE WORK ACTIVITIES /h3h3Maintaining Concierge Goals /h3ulliManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. /liliDevelops specific goals and plans to prioritize, organize, and accomplish work. /liliKeeps concierge team focused on the critical components of operations to drive guest satisfaction and the desired financial results. /liliUnderstands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. /liliEstablishes an effective database to be used by all team members for restaurant and local attractions. /liliEstablishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences. /liliProvides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping). /liliMaintains awareness of cultural differences needed to meet guest's specific needs and requirements. /liliProvides check-in and check-out services and handles reservations when needed. /liliMaintains knowledge of rooms and their locations, services and facilities of the hotel. /liliEnsures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out. /liliResponds to emergency situations using appropriate procedures. /liliMaintains awareness of daily operations and events at the hotel. /liliMaintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements /liliComplete and communicates employee schedules. /liliProvides warm welcome and anticipation of guest needs throughout their stay.
/liliInspects grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies. /li /ulh3Managing Concierge Team /h3ulliSupervises all activities of concierge team. /liliUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. /liliEncourages and building mutual trust, respect, and cooperation among team members. /liliServing as a role model to demonstrate appropriate behaviors. /liliSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. /liliEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. /liliEnsures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction. /liliSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met. /liliEnsures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. /li /ulh3Ensuring Exceptional Customer Service /h3ulliEnsures concierge team provides services that are above and beyond for customer satisfaction and retention. /liliImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. /liliResponds to and handles guest problems and complaints. /liliSets a positive example for guest relations. /liliEmpowers employees to provide excellent customer service. /liliObserves service behaviors of employees and provides feedback to individuals. /liliInteracts with customers to obtain feedback on quality of product, service levels and overall satisfaction. /liliEnsures employees understand customer service expectations and parameters. /liliInteracts with guests to obtain feedback on product quality and service levels. /li /ulh3Supporting Human Resource Activities /h3ulliSupports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. /liliSolicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
/liliBrings issues concerning employee satisfaction to the attention of the department manager and Human Resources. /liliAssists as needed in the interviewing and hiring of employee team members with the appropriate skills. /liliSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. /liliParticipates in employee progressive discipline procedures. /li /ulh3Additional Responsibilities /h3ulliProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e‑mail, or in person. /liliAnalyzes information and evaluating results to choose the best solution and solve problems. /liliInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. /liliParticipates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results. /li /ulpAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /ppEDITION Hotels unisce il genio visionario dell'albergatore boutique Ian Schrager, il servizio di un hotel di lusso di prestigio mondiale e la portata globale di Marriott International, per creare un'esperienza del tutto nuova nel mondo alberghiero. EDITION offre il meglio sotto ogni aspetto, in un delicato gioco di equilibri: tra raffinatezza e personalità, tra perfezionismo e individualismo, tra comfort, carisma e fascino. Il brand si rivolge a un pubblico sofisticato e consapevole che riconosce e apprezza la qualità, l'originalità, il design e l'eccellenza del servizio e vuole questi elementi senza limitazioni, rompendo i limiti delle convenzioni e richiedendo un atteggiamento e una sensibilità confezionati ad arte per esaltare l'eccezionalità. /ppMa per creare questa esperienza magica abbiamo bisogno di te. Cerchiamo persone estroverse e davvero straordinarie alla ricerca di un posto di lavoro che le ispiri, le metta alla prova e le renda orgogliose di venire al lavoro. Un luogo in cui il servizio viene dal cuore, non da un manuale. Un luogo che offre uno spettacolo teatrale senza fine che delizia e incanta continuamente ogni singolo ospite. /ppTi invitiamo a unirti a noi oggi stesso. Entrando a far parte di Design Hotels ti unirai a un portfolio di brand con Marriott International. bScegli /b un ambiente dove puoi svolgere al meglio il tuo lavoro, biniziare /b il tuo percorso verso i tuoi obiettivi, bentrare a far parte /b di un fantastico team globale e bdiventare /b la versione migliore di te. /p #J-18808-Ljbffr
/liliInspects grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies. /li /ulh3Managing Concierge Team /h3ulliSupervises all activities of concierge team. /liliUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. /liliEncourages and building mutual trust, respect, and cooperation among team members. /liliServing as a role model to demonstrate appropriate behaviors. /liliSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. /liliEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. /liliEnsures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction. /liliSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met. /liliEnsures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. /li /ulh3Ensuring Exceptional Customer Service /h3ulliEnsures concierge team provides services that are above and beyond for customer satisfaction and retention. /liliImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. /liliResponds to and handles guest problems and complaints. /liliSets a positive example for guest relations. /liliEmpowers employees to provide excellent customer service. /liliObserves service behaviors of employees and provides feedback to individuals. /liliInteracts with customers to obtain feedback on quality of product, service levels and overall satisfaction. /liliEnsures employees understand customer service expectations and parameters. /liliInteracts with guests to obtain feedback on product quality and service levels. /li /ulh3Supporting Human Resource Activities /h3ulliSupports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. /liliSolicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
/liliBrings issues concerning employee satisfaction to the attention of the department manager and Human Resources. /liliAssists as needed in the interviewing and hiring of employee team members with the appropriate skills. /liliSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. /liliParticipates in employee progressive discipline procedures. /li /ulh3Additional Responsibilities /h3ulliProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e‑mail, or in person. /liliAnalyzes information and evaluating results to choose the best solution and solve problems. /liliInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. /liliParticipates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results. /li /ulpAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /ppEDITION Hotels unisce il genio visionario dell'albergatore boutique Ian Schrager, il servizio di un hotel di lusso di prestigio mondiale e la portata globale di Marriott International, per creare un'esperienza del tutto nuova nel mondo alberghiero. EDITION offre il meglio sotto ogni aspetto, in un delicato gioco di equilibri: tra raffinatezza e personalità, tra perfezionismo e individualismo, tra comfort, carisma e fascino. Il brand si rivolge a un pubblico sofisticato e consapevole che riconosce e apprezza la qualità, l'originalità, il design e l'eccellenza del servizio e vuole questi elementi senza limitazioni, rompendo i limiti delle convenzioni e richiedendo un atteggiamento e una sensibilità confezionati ad arte per esaltare l'eccezionalità. /ppMa per creare questa esperienza magica abbiamo bisogno di te. Cerchiamo persone estroverse e davvero straordinarie alla ricerca di un posto di lavoro che le ispiri, le metta alla prova e le renda orgogliose di venire al lavoro. Un luogo in cui il servizio viene dal cuore, non da un manuale. Un luogo che offre uno spettacolo teatrale senza fine che delizia e incanta continuamente ogni singolo ospite. /ppTi invitiamo a unirti a noi oggi stesso. Entrando a far parte di Design Hotels ti unirai a un portfolio di brand con Marriott International. bScegli /b un ambiente dove puoi svolgere al meglio il tuo lavoro, biniziare /b il tuo percorso verso i tuoi obiettivi, bentrare a far parte /b di un fantastico team globale e bdiventare /b la versione migliore di te. /p #J-18808-Ljbffr