IT E-Commerce Project & Service Specialist
Overview
As IT E-Commerce Project & Service Specialist, you will support the stability, evolution, and continuous improvement of the eCommerce platform. You will bridge Business, IT, and external partners to ensure effective issue management and timely delivery of platform enhancements. You will own and coordinate cross-functional project streams, balancing business needs with technical feasibility. This role sits in the Ecommerce Technology unit within Digital Factory & Omnichannel Technology, contributing to a fast-paced, collaborative environment. You will help shape scalable eCommerce operations through proactive governance and continuous improvement.
Retribuzione / Benefits
- lavoro da remoto arrangements
- meal vouchers
- employee benefits under CCNL Tessile Industria
Responsabilità
- Bug & Incident Management: coordinate and prioritize bugs and incidents to meet SLAs
- Problem Management & Root Cause Analysis: drive RCAs and implement structural solutions
- Enhancements & Optimisation: own platform enhancements from requirements to post-release
- Service Performance & Ticket Intelligence: analyze trends to identify improvements
- BAU & Peak Activities: coordinate activities during critical launches and campaigns
- Vendor & Stakeholder Management: manage internal and external partners and follow up on commitments
- Continuous Improvement: identify and implement process and service quality improvements
- Service Knowledge & Governance: contribute to evolving operational processes and governance
- Project & Stream Ownership:
own projects/workstreams from scope to delivery
- Requirements Management: govern business and technical requirements across lifecycles
- Cross-functional Coordination: orchestrate Business, IT, UX and partners
- Delivery Management: monitor progress, blockers, escalations
- Risk & Priority Management: identify risks and define priorities
- Testing & Release Management: coordinate testing and release readiness
- Project Reporting & Governance: update status, risks, actions
- Continuous Improvement: evolve project delivery methods and collaboration models
Requisiti fondamentali
- Experience in digital projects in dynamic environments (startups, digital divisions, consulting firms, software houses)
- Degree in Economics, Engineering, or Technology
- Knowledge of project management methodologies
- Ability to interact with Business and technical profiles
- Excellent analytical and synthesis skills
- Sensitivity to user and customer needs
- Strong organizational and problem-solving skills
- Excellent teamwork and cross-functional collaboration
- Curiosity about technology and digital environments
- Strong results orientation and obstacle overcoming
- Strong interpersonal and communication skills
- Organizational skills and sense of priorities
- Professional ethics and integrity
- Good written and verbal English skills
- Cross-functional collaboration
- Analytical thinking
- Problem-solving
- Communication
- Teamwork
- Client/stakeholder orientation
As IT E-Commerce Project & Service Specialist, you will support the stability, evolution, and continuous improvement of the eCommerce platform. You will bridge Business, IT, and external partners to ensure effective issue management and timely delivery of platform enhancements. You will own and coordinate cross-functional project streams, balancing business needs with technical feasibility. This role sits in the Ecommerce Technology unit within Digital Factory & Omnichannel Technology, contributing to a fast-paced, collaborative environment. You will help shape scalable eCommerce operations through proactive governance and continuous improvement.
Retribuzione / Benefits
- lavoro da remoto arrangements
- meal vouchers
- employee benefits under CCNL Tessile Industria
Responsabilità
- Bug & Incident Management: coordinate and prioritize bugs and incidents to meet SLAs
- Problem Management & Root Cause Analysis: drive RCAs and implement structural solutions
- Enhancements & Optimisation: own platform enhancements from requirements to post-release
- Service Performance & Ticket Intelligence: analyze trends to identify improvements
- BAU & Peak Activities: coordinate activities during critical launches and campaigns
- Vendor & Stakeholder Management: manage internal and external partners and follow up on commitments
- Continuous Improvement: identify and implement process and service quality improvements
- Service Knowledge & Governance: contribute to evolving operational processes and governance
- Project & Stream Ownership:
own projects/workstreams from scope to delivery
- Requirements Management: govern business and technical requirements across lifecycles
- Cross-functional Coordination: orchestrate Business, IT, UX and partners
- Delivery Management: monitor progress, blockers, escalations
- Risk & Priority Management: identify risks and define priorities
- Testing & Release Management: coordinate testing and release readiness
- Project Reporting & Governance: update status, risks, actions
- Continuous Improvement: evolve project delivery methods and collaboration models
Requisiti fondamentali
- Experience in digital projects in dynamic environments (startups, digital divisions, consulting firms, software houses)
- Degree in Economics, Engineering, or Technology
- Knowledge of project management methodologies
- Ability to interact with Business and technical profiles
- Excellent analytical and synthesis skills
- Sensitivity to user and customer needs
- Strong organizational and problem-solving skills
- Excellent teamwork and cross-functional collaboration
- Curiosity about technology and digital environments
- Strong results orientation and obstacle overcoming
- Strong interpersonal and communication skills
- Organizational skills and sense of priorities
- Professional ethics and integrity
- Good written and verbal English skills
- Cross-functional collaboration
- Analytical thinking
- Problem-solving
- Communication
- Teamwork
- Client/stakeholder orientation