Technical Support Specialist
h3Technical Support Specialist Join a Culture That Moves Fast - and Brings You With It. /h3pAt Fuller Technologies, momentum isn't a slogan - it's how we work. For over 140 years, we've improved the systems that keep the cement industry running: optimizing processes, reducing friction, and elevating performance. That mindset shapes not only our solutions - but how we operate as a company. When you join Fuller, you're joining a team that supports your growth and values your contribution. Here, colleagues collaborate openly, leaders give you room to develop, and the environment is built on trust, inclusion, and continuous learning. You'll find the stability of a global organization and the agility of one that's actively expanding - a place where your career can accelerate alongside the business. If you want to move forward with a company that brings its people with it - Fuller is where that happens. /ph3About the role /h3pWe are looking for a Technical Support Specialist to provide technical assistance to field service technicians and customers, primarily through remote support. The role focuses on troubleshooting, diagnostics, and problem resolution related to packaging and dispatching systems. The successful candidate will have a strong hands-on technical mindset, excellent problem-solving skills, and the ability to support customers and technicians effectively in time-critical situations. /ph3Your responsibilities /h3ulliProvide remote technical support to customers and field service technicians. /liliTroubleshoot electrical, automation, PLC, and drive-related issues. /liliAnalyze machine alarms, PLC logic, parameters, and operating conditions to identify root causes. /liliSupport technicians during commissioning, maintenance, and troubleshooting activities. /liliProvide guidance for corrective actions and technical problem resolution. /liliWork with PLC programming languages for diagnostics and troubleshooting.
/liliConfigure, troubleshoot, and support industrial drives, particularly ABB and Control Techniques (CT). /liliMaintain clear technical documentation and service-related information. /liliUse the Microsoft Office, particularly Outlook, Excel, Word, and PowerPoint, for daily activities, reporting, and technical documentation. /liliCooperate with engineering, service, and other technical departments when escalation is required. /liliBe available for short business trips when on-site technical assistance is necessary. /li /ulh3What you bring /h3ulliGood knowledge of industrial automation and electrical systems. /liliKnowledge of PLC programming languages and PLC diagnostics. /liliExperience with ABB and Control Techniques (CT) drives/inverters. /liliAbility to read and understand electrical diagrams and technical documentation. /liliGood knowledge of Microsoft Office. /liliExperience in troubleshooting industrial machinery is highly desirable. /liliGood command of English, both written and spoken, for communication with international customers and technicians. /liliStrong problem-solving and troubleshooting capabilities. /liliAnalytical and logical approach to technical problems. /liliCustomer-oriented attitude. /liliAbility to work independently and prioritize technical issues. /liliClear and effective communication skills. /liliAbility to remain focused and solution-oriented under pressure. /liliTeamwork and good collaboration with field technicians and engineering teams.
/liliAvailability for short business trips, mainly to support customers or field service activities when remote troubleshooting is not sufficient, estimated 30% of time. /li /ulpAs an equal opportunity employer, Fuller embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. /ph3What we offer /h3ulliA competitive salary and benefits package. /liliCareer development through continuous learning, training, and professional growth opportunities. /liliInternational collaboration with colleagues, customers, and experts across multiple regions. /liliExposure to complex, high-impact projects that shape the future of sustainable industries. /liliA supportive, inclusive, and collaborative work environment built on trust and teamwork. /li /ulpThe annual salary ranges from € 42,000 to € 56,000 depending on the candidate's experience and qualifications. /ph3Build a better world /h3pFuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success. For further information on Fuller Technologies' business and services, visit Fuller is a Cement technology and service supplier with a passion to help our customers produce cement efficiently. After 140+ years of pioneering new innovations, we are uniquely positioned to be at the forefront of our industry's green transition. /p #J-18808-Ljbffr
/liliConfigure, troubleshoot, and support industrial drives, particularly ABB and Control Techniques (CT). /liliMaintain clear technical documentation and service-related information. /liliUse the Microsoft Office, particularly Outlook, Excel, Word, and PowerPoint, for daily activities, reporting, and technical documentation. /liliCooperate with engineering, service, and other technical departments when escalation is required. /liliBe available for short business trips when on-site technical assistance is necessary. /li /ulh3What you bring /h3ulliGood knowledge of industrial automation and electrical systems. /liliKnowledge of PLC programming languages and PLC diagnostics. /liliExperience with ABB and Control Techniques (CT) drives/inverters. /liliAbility to read and understand electrical diagrams and technical documentation. /liliGood knowledge of Microsoft Office. /liliExperience in troubleshooting industrial machinery is highly desirable. /liliGood command of English, both written and spoken, for communication with international customers and technicians. /liliStrong problem-solving and troubleshooting capabilities. /liliAnalytical and logical approach to technical problems. /liliCustomer-oriented attitude. /liliAbility to work independently and prioritize technical issues. /liliClear and effective communication skills. /liliAbility to remain focused and solution-oriented under pressure. /liliTeamwork and good collaboration with field technicians and engineering teams.
/liliAvailability for short business trips, mainly to support customers or field service activities when remote troubleshooting is not sufficient, estimated 30% of time. /li /ulpAs an equal opportunity employer, Fuller embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. /ph3What we offer /h3ulliA competitive salary and benefits package. /liliCareer development through continuous learning, training, and professional growth opportunities. /liliInternational collaboration with colleagues, customers, and experts across multiple regions. /liliExposure to complex, high-impact projects that shape the future of sustainable industries. /liliA supportive, inclusive, and collaborative work environment built on trust and teamwork. /li /ulpThe annual salary ranges from € 42,000 to € 56,000 depending on the candidate's experience and qualifications. /ph3Build a better world /h3pFuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success. For further information on Fuller Technologies' business and services, visit Fuller is a Cement technology and service supplier with a passion to help our customers produce cement efficiently. After 140+ years of pioneering new innovations, we are uniquely positioned to be at the forefront of our industry's green transition. /p #J-18808-Ljbffr