IT Operations Specialist
pLocation: Cuggiono, on-sitebr/Employment Type: Full-timebr/Experience Level: Mid Level /ph3About the Role /h3pWe are looking for a capable, hands-on IT professional to join our IT Support team at the Cuggiono site. You will be the main IT point of contact for local users, ensuring a smooth digital workplace, and you will work with our Group IT team and external partners on global initiatives. The role also includes active involvement in infrastructure and workplace projects, including server migrations, technology refresh initiatives and the rollout of global IT solutions. /ph3Key Responsibilities /h3ulliProvide first and second-level technical support to employees via ticketing system, phone, email and remote assistance tools. /liliTroubleshoot Windows, Microsoft 365 (Teams, Outlook, OneDrive), printers and peripherals /liliInstall, configure, and maintain PCs, laptops, mobile devices, and standard software. /liliManage user accounts, passwords, and permissions in Active Directory and Microsoft Entra ID. /liliRun onboarding and offboarding activities. /liliTake part in server infrastructure projects, including the migration to Windows Server 2025 (preparation, testing, migration activities, post-migration checks)
/liliCoordinate with external IT providers and vendors /liliAct as local reference for Group IT and support the local rollout of global IT projects /li /ulh3Required Skills Experience /h3ulli4+ years of experience in IT Support, IT Operations or similar roles. /liliHands-on experience with Windows Server environments (file and print services, permissions, Group Policy, Active Directory basics) /liliSolid hands-on experience with Windows 10/11 and Microsoft 365 in a business environment /liliGood understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLAN, Wi‑Fi). /liliGood problem‑solving attitude and ability to learn quickly. /liliEnglish at B2 level (written and spoken).br/ /li /ulh3Preferred Qualifications /h3ulliDiploma or degree in Information Technology, Computer Science, or related field. /liliPowerShell scripting. /li /ulh3What We Offer /h3ulliOpportunity to develop skills in Microsoft technologies and enterprise IT environments. /liliA collaborative and international working environment. /liliOpportunity to grow within an international IT organization, contributing to infrastructure, digital workplace and global IT initiatives. /li /ul #J-18808-Ljbffr
/liliCoordinate with external IT providers and vendors /liliAct as local reference for Group IT and support the local rollout of global IT projects /li /ulh3Required Skills Experience /h3ulli4+ years of experience in IT Support, IT Operations or similar roles. /liliHands-on experience with Windows Server environments (file and print services, permissions, Group Policy, Active Directory basics) /liliSolid hands-on experience with Windows 10/11 and Microsoft 365 in a business environment /liliGood understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLAN, Wi‑Fi). /liliGood problem‑solving attitude and ability to learn quickly. /liliEnglish at B2 level (written and spoken).br/ /li /ulh3Preferred Qualifications /h3ulliDiploma or degree in Information Technology, Computer Science, or related field. /liliPowerShell scripting. /li /ulh3What We Offer /h3ulliOpportunity to develop skills in Microsoft technologies and enterprise IT environments. /liliA collaborative and international working environment. /liliOpportunity to grow within an international IT organization, contributing to infrastructure, digital workplace and global IT initiatives. /li /ul #J-18808-Ljbffr