Area Service Manager
pbQuesta posizione è in Electrolux /b /p /brpIl processo di selezione sarà interamente gestito Electrolux. /p /brp-- /p /brh3Job Description /h3 /brpAt the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home! /p /brh3About the role /h3 /brpIn this role, you will deliver the business results (Sales growth, Service development, Cost control) in the aftermarket channels (Independent service providers and Spare Parts Dealer). /p /brh3Location /h3 /brpWe are looking for candidates based in Northern Italy. Travel is required to visit clients. /p /brh3What you’ll do: /h3 /brul /brliTo execute the Commercial Plan (Spare Parts, Consumables Accessories, Extended Warranty, Product Replacement), enhancing a truly business partnership with selected independent service providers (ISP) and Spare Parts Dealers, and setting the necessary action plan to close the gap vs target /li /brliTo ensure the proper business support to be delivered by related functions (spare parts delivery, B2B, training program, etc.) /li /brliTo define and implement the correct service network set-up (how many ISPs, how many technicians) to achieve the targeted Service KPIs (Csat, RCT, FVC)
and secure the correct maintenance of the ISPs information database /li /brliTo audit frequently independent service providers (ISP) organization ensuring the right capabilities to reach the targets (human resources, training, IT tool, Electrolux brand identification) and agree the related improvement plan; /li /brliIn cooperation with Quality Technical Support, ensure the right compliance to the technical repair procedure, by monitoring the main KPIs (cost per call, product exchanges), ensuring the attendance of training sessions and correct claim report compilation. /li /br /ul /brh3Who you are /h3 /brul /brliRelevant experience in a similar role, preferably in the same industry /li /brliDegree in Business Administration or Economics will be considered as a plus /li /brliWillingness to take on responsibility and ability to drive topics independently /li /brliAbility in negotiation, business mindset and in managing cross functional initiatives /li /brliStrong analytical and problem-solving skills /li /brliVery good communication and stakeholder management capabilities /li /brliFluency in Italian is a must have. Fluent English will be considered as a plus /li /br /ul /brpAs part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you. /p /brpAt Electrolux Group, we believe in fairness and inclusion. Salary is defined in a transparent way, considering experience, skills, and performance. /p /brpThe annual gross base salary starts from €37,500.00, depending on qualifications and experience. The role is covered by the Italian Metalworkers’ National Collective Labour Agreement (CCNL Metalmeccanici). /p /brp#LI-AM1 /p /brp-- /p #J-18808-Ljbffr
and secure the correct maintenance of the ISPs information database /li /brliTo audit frequently independent service providers (ISP) organization ensuring the right capabilities to reach the targets (human resources, training, IT tool, Electrolux brand identification) and agree the related improvement plan; /li /brliIn cooperation with Quality Technical Support, ensure the right compliance to the technical repair procedure, by monitoring the main KPIs (cost per call, product exchanges), ensuring the attendance of training sessions and correct claim report compilation. /li /br /ul /brh3Who you are /h3 /brul /brliRelevant experience in a similar role, preferably in the same industry /li /brliDegree in Business Administration or Economics will be considered as a plus /li /brliWillingness to take on responsibility and ability to drive topics independently /li /brliAbility in negotiation, business mindset and in managing cross functional initiatives /li /brliStrong analytical and problem-solving skills /li /brliVery good communication and stakeholder management capabilities /li /brliFluency in Italian is a must have. Fluent English will be considered as a plus /li /br /ul /brpAs part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you. /p /brpAt Electrolux Group, we believe in fairness and inclusion. Salary is defined in a transparent way, considering experience, skills, and performance. /p /brpThe annual gross base salary starts from €37,500.00, depending on qualifications and experience. The role is covered by the Italian Metalworkers’ National Collective Labour Agreement (CCNL Metalmeccanici). /p /brp#LI-AM1 /p /brp-- /p #J-18808-Ljbffr