IT Support Analyst – Application Operations
pbThis position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an IT Support Analyst – Application Operations based in Italy. /b /p pJoin a dynamic IT operations environment supporting critical banking applications and ensuring reliable, secure, and efficient system performance. In this role, you will investigate recurring incidents, identify root causes, and implement sustainable solutions to minimize disruptions. You will work closely with developers, software vendors, and internal IT teams to troubleshoot application issues and improve operational stability. Your responsibilities will span application monitoring, configuration management, incident resolution, and user access administration. You will also contribute to process automation, knowledge sharing, and continuous service improvement. This opportunity is ideal for an analytical, proactive IT professional who enjoys solving complex technical problems and supporting business-critical applications in a collaborative environment. /p h3Accountabilities /h3 ul liAnalyze recurring IT incidents, identify root causes, and implement sustainable corrective measures to improve application reliability and reduce service disruptions. /li liInvestigate, reproduce, and troubleshoot application errors in test environments, collaborating with developers, software vendors, and internal technical teams to resolve issues efficiently. /li liMonitor banking applications and IT systems, optimize existing monitoring processes, and identify opportunities for automation and operational improvements. /li liConfigure and administer banking applications, particularly OpenLease, including system settings, workflows,
and user roles according to business requirements. /li liProvide first- and second-level application support, contributing to major incident management through fault diagnosis, prioritization, resolution coordination, and stakeholder communication. /li liProcess user access requests and maintain permissions in accordance with internal security policies and access management standards. /li liDocument technical investigations, workarounds, configuration changes, and incident resolutions while maintaining accurate and up-to-date knowledge base documentation. /li liSupport continuous improvement initiatives across application operations, incident management, monitoring, and IT service delivery. /li /ul h3Requirements /h3 ul liPrevious experience in IT application support, application operations, or a similar role, ideally within a complex enterprise or financial services environment. /li liSolid understanding of incident management, problem management, troubleshooting methodologies, and IT service management processes. /li liExperience using IT service management and documentation tools, particularly Jira and Confluence. /li liStrong analytical and problem-solving skills, with the ability to investigate complex application issues systematically and develop practical, long-term solutions.
/li liTechnical understanding of application environments, system configurations, monitoring processes, and software troubleshooting. /li liStrong communication and collaboration skills, with the ability to work effectively with technical teams, business stakeholders, and external software providers. /li liAbility to learn quickly, adapt to complex banking applications, and manage competing priorities in a structured and solution-oriented manner. /li liVery good German and English communication skills, both written and spoken. /li liExperience with monitoring tools, particularly Splunk, and basic SQL knowledge for troubleshooting and data analysis are advantageous. /li liFamiliarity with banking applications, financial services regulations, and IT security policies is a plus. /li /ul h3Benefits /h3 ul libRemote work: /b The original listing advertises a worldwide remote arrangement; confirm location and contractual eligibility for India during the application process. /li libEmployment arrangement: /b Fixed-term employment contract. /li libStart date: /b As soon as possible. /li libProfessional development: /b Opportunity to deepen your expertise in application operations, enterprise IT support, incident management, and banking technology. /li libTechnical exposure: /b Hands-on experience with business-critical banking applications, monitoring tools, troubleshooting, and cross-functional IT collaboration. /li libProblem-solving and ownership: /b An opportunity to contribute directly to system stability, operational efficiency, and continuous service improvement. /li libCompensation: /b Salary and other financial benefits are not specified in the original job description. /li /ul #J-18808-Ljbffr
and user roles according to business requirements. /li liProvide first- and second-level application support, contributing to major incident management through fault diagnosis, prioritization, resolution coordination, and stakeholder communication. /li liProcess user access requests and maintain permissions in accordance with internal security policies and access management standards. /li liDocument technical investigations, workarounds, configuration changes, and incident resolutions while maintaining accurate and up-to-date knowledge base documentation. /li liSupport continuous improvement initiatives across application operations, incident management, monitoring, and IT service delivery. /li /ul h3Requirements /h3 ul liPrevious experience in IT application support, application operations, or a similar role, ideally within a complex enterprise or financial services environment. /li liSolid understanding of incident management, problem management, troubleshooting methodologies, and IT service management processes. /li liExperience using IT service management and documentation tools, particularly Jira and Confluence. /li liStrong analytical and problem-solving skills, with the ability to investigate complex application issues systematically and develop practical, long-term solutions.
/li liTechnical understanding of application environments, system configurations, monitoring processes, and software troubleshooting. /li liStrong communication and collaboration skills, with the ability to work effectively with technical teams, business stakeholders, and external software providers. /li liAbility to learn quickly, adapt to complex banking applications, and manage competing priorities in a structured and solution-oriented manner. /li liVery good German and English communication skills, both written and spoken. /li liExperience with monitoring tools, particularly Splunk, and basic SQL knowledge for troubleshooting and data analysis are advantageous. /li liFamiliarity with banking applications, financial services regulations, and IT security policies is a plus. /li /ul h3Benefits /h3 ul libRemote work: /b The original listing advertises a worldwide remote arrangement; confirm location and contractual eligibility for India during the application process. /li libEmployment arrangement: /b Fixed-term employment contract. /li libStart date: /b As soon as possible. /li libProfessional development: /b Opportunity to deepen your expertise in application operations, enterprise IT support, incident management, and banking technology. /li libTechnical exposure: /b Hands-on experience with business-critical banking applications, monitoring tools, troubleshooting, and cross-functional IT collaboration. /li libProblem-solving and ownership: /b An opportunity to contribute directly to system stability, operational efficiency, and continuous service improvement. /li libCompensation: /b Salary and other financial benefits are not specified in the original job description. /li /ul #J-18808-Ljbffr