Billing Support Specialist
pBilling Support Specialist based in Italy. /ppAs a Billing Support Specialist, you will play an essential role in delivering a seamless billing experience for customers across international markets. /ppYou will manage a wide range of billing-related inquiries, helping technical customers resolve payment issues, invoice discrepancies, and account-related questions. /ppWorking closely with customers and internal engineering teams, you will investigate complex cases and ensure timely, effective resolutions. /ppBeyond day-to-day support, you will identify recurring issues and recommend improvements to internal workflows, tools, and customer-facing processes. /ppYou will also contribute to product quality by helping reproduce technical issues, develop test cases, and strengthen testing coverage. /ppThis opportunity is ideal for a customer-focused professional who enjoys problem-solving and working in a fast-paced, globally distributed, asynchronous environment. /ppYou will have the autonomy to take ownership of your work while contributing to a product used by a growing international developer community. /ph3Responsibilities /h3ulliProvide timely initial responses to customer support requests covering billing questions, pre-sales inquiries, usage optimization, and payment disputes. /liliInvestigate and troubleshoot customer-specific billing issues, including failed payments, outstanding invoices, and payment extension requests. /liliTriage incoming support cases and guide customers toward relevant documentation, previous solutions, code examples, and technical resources.
/liliEscalate complex issues to the appropriate engineering or business teams when additional expertise or intervention is required. /liliIdentify opportunities to develop, adopt, or improve internal tools that increase support efficiency and streamline workflows. /liliRecognize recurring customer issues and share insights that can contribute to product improvements and better billing experiences. /liliReproduce technical issues and create test cases to support troubleshooting and improve test coverage, where applicable. /liliCollaborate with the Billing Engineering team and other stakeholders to ensure effective communication and resolution of customer concerns. /li /ulh3Requirements /h3ulliAt least 2 years of experience in customer support, including providing billing support to technical customers. /liliExcellent written and verbal communication skills, with fluency in English. /liliAbility to explain technical concepts and billing-related issues clearly to both technical and non-technical audiences. /liliExperience working with asynchronous communication practices and globally distributed teams. /liliStrong analytical and troubleshooting skills,
with the ability to investigate issues and identify appropriate solutions. /liliAbility to work independently, navigate ambiguity, and adapt quickly in a fast-paced environment. /liliStrong organizational skills and the ability to manage multiple support cases while maintaining responsiveness and attention to detail. /liliFamiliarity with SQL is considered a plus. /liliExperience reproducing technical issues, creating test cases, or improving test coverage is an additional advantage. /li /ulh3Benefits /h3ulliFully Remote Work: Work from anywhere in the world, with a WeWork membership or co-working allowance to support your preferred working environment. /liliEquity Ownership (ESOP): Receive company equity so you can share in the organization’s long-term growth and success. /liliTechnology Allowance: Access a dedicated budget to purchase equipment such as a laptop, monitor, headphones, and other tools needed to work effectively. /liliHealth Benefits: Comprehensive health insurance coverage, with 100% of employee premiums and 80% of dependent premiums covered, regardless of location. /liliAnnual Team Off-Sites: Participate in yearly company-wide gatherings in a different city, offering opportunities for collaboration, connection, and team building. /liliFlexible Working Arrangements: Agevolazioni from an asynchronous work culture that gives you autonomy over your schedule and daily priorities. /liliProfessional Development: Receive an annual education allowance to invest in courses, books, conferences, and other learning opportunities. /li /ul #J-18808-Ljbffr
/liliEscalate complex issues to the appropriate engineering or business teams when additional expertise or intervention is required. /liliIdentify opportunities to develop, adopt, or improve internal tools that increase support efficiency and streamline workflows. /liliRecognize recurring customer issues and share insights that can contribute to product improvements and better billing experiences. /liliReproduce technical issues and create test cases to support troubleshooting and improve test coverage, where applicable. /liliCollaborate with the Billing Engineering team and other stakeholders to ensure effective communication and resolution of customer concerns. /li /ulh3Requirements /h3ulliAt least 2 years of experience in customer support, including providing billing support to technical customers. /liliExcellent written and verbal communication skills, with fluency in English. /liliAbility to explain technical concepts and billing-related issues clearly to both technical and non-technical audiences. /liliExperience working with asynchronous communication practices and globally distributed teams. /liliStrong analytical and troubleshooting skills,
with the ability to investigate issues and identify appropriate solutions. /liliAbility to work independently, navigate ambiguity, and adapt quickly in a fast-paced environment. /liliStrong organizational skills and the ability to manage multiple support cases while maintaining responsiveness and attention to detail. /liliFamiliarity with SQL is considered a plus. /liliExperience reproducing technical issues, creating test cases, or improving test coverage is an additional advantage. /li /ulh3Benefits /h3ulliFully Remote Work: Work from anywhere in the world, with a WeWork membership or co-working allowance to support your preferred working environment. /liliEquity Ownership (ESOP): Receive company equity so you can share in the organization’s long-term growth and success. /liliTechnology Allowance: Access a dedicated budget to purchase equipment such as a laptop, monitor, headphones, and other tools needed to work effectively. /liliHealth Benefits: Comprehensive health insurance coverage, with 100% of employee premiums and 80% of dependent premiums covered, regardless of location. /liliAnnual Team Off-Sites: Participate in yearly company-wide gatherings in a different city, offering opportunities for collaboration, connection, and team building. /liliFlexible Working Arrangements: Agevolazioni from an asynchronous work culture that gives you autonomy over your schedule and daily priorities. /liliProfessional Development: Receive an annual education allowance to invest in courses, books, conferences, and other learning opportunities. /li /ul #J-18808-Ljbffr