Integration Engineer (French Speaker)
pbThis position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Integration Engineer (French Speaker) based in Italy. /b /ppJoin a remote-first technology team building AI-powered e-commerce search and product discovery solutions for leading global brands. As an Integration Engineer, you will help customers integrate their websites and mobile applications with an advanced search and discovery platform, improving online shopping experiences for millions of users worldwide. You will provide technical guidance throughout customer onboarding, explain API integration best practices, and troubleshoot implementation challenges in collaboration with Customer Success teams. You will also help customers configure product catalogs and optimize search functionality to deliver accurate, relevant results. This role combines technical problem-solving, customer communication, and continuous process improvement in a collaborative international environment. It is an excellent opportunity for a customer-focused technical professional who enjoys making complex integrations simpler and more effective. /ph3Accountabilities /h3ullipSupport customer onboarding by understanding technical requirements and guiding e-commerce businesses through the integration process. /p /lilipProvide technical guidance on REST APIs, web services, integration best practices, and the use of open-source libraries. /p /lilipTroubleshoot technical integration issues in collaboration with customers and Customer Success teams, helping identify root causes and implement effective solutions. /p /lilipAssist customers with product catalog configuration, including catalog data uploads, facet configuration, searchable attributes, sort orders, and search result retrieval. /p /lilipServe as a key communication link between customers and internal technical resources, responding promptly to inquiries with clear,
practical explanations. /p /lilipExplain technical concepts and implementation requirements in a way that is accessible to both technical and non-technical stakeholders. /p /lilipDocument customer interactions, recurring technical issues, and their resolutions to improve support consistency and knowledge sharing. /p /lilipContribute to the development and refinement of integration documentation, onboarding materials, and troubleshooting guidance. /p /lilipIdentify recurring challenges and recommend improvements to integration processes and the overall customer experience. /p /lilipSupport customers in achieving reliable integrations that improve search relevance and product discovery across their e-commerce websites and mobile applications. /p /li /ulh3Requirements /h3ullipProven experience in customer support or technical support roles. /p /lilipKnowledge of REST-based web services, APIs, and integration best practices. /p /lilipExcellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences. /p /lilipStrong attention to detail and a commitment to providing high-quality customer support. /p /lilipExcellent problem-solving skills and a proactive approach to troubleshooting and issue resolution. /p /lilipAbility to work collaboratively with customers and cross-functional teams while managing technical inquiries effectively. /p /lilipbPreferred: /b Familiarity with structured data formats such as JSON and CSV,
as well as basic search and indexing concepts. /p /lilipbPreferred: /b Experience with debugging tools, including browser developer tools, API clients such as Postman, and application logs. /p /lilipbPreferred: /b Familiarity with A/B testing, client-side and server-side contexts, network request routing, and HTTP. /p /lilipbPreferred: /b Experience with open-source libraries, JavaScript web application development, and common integration patterns. /p /lilipStrong interest in helping customers navigate technical challenges and improve their implementation outcomes. /p /li /ulh3Benefits /h3ullipbSalary: /b Competitive base salary ranging from b$70,000 to $90,000 USD /b, depending on knowledge, skills, experience, and interview results. /p /lilipbRemote flexibility: /b Fully remote working arrangement, with flexibility to choose where you live. /p /lilipbVacation: /b Unlimited vacation policy, with employees strongly encouraged to take at least three weeks off annually. /p /lilipbHome office support: /b Work-from-home stipend to help create a comfortable and productive workspace. /p /lilipbEquipment: /b Apple laptop provided to new employees. /p /lilipbProfessional development: /b Annual training and development budget to support continuous learning and career growth. /p /lilipbFamily support: /b Maternity and paternity leave for eligible employees. /p /lilipbTeam connection: /b Regular team offsites that encourage collaboration, relationship-building, and shared learning. /p /lilipbCollaborative culture: /b Work alongside knowledgeable, supportive, and empathetic colleagues who encourage professional development and meaningful contributions. /p /lilipbInclusive workplace: /b Commitment to diversity, equity, and inclusion, with equal employment opportunities for candidates from all backgrounds. /p /li /ulpWe appreciate your interest and wish you the best! /p #J-18808-Ljbffr
practical explanations. /p /lilipExplain technical concepts and implementation requirements in a way that is accessible to both technical and non-technical stakeholders. /p /lilipDocument customer interactions, recurring technical issues, and their resolutions to improve support consistency and knowledge sharing. /p /lilipContribute to the development and refinement of integration documentation, onboarding materials, and troubleshooting guidance. /p /lilipIdentify recurring challenges and recommend improvements to integration processes and the overall customer experience. /p /lilipSupport customers in achieving reliable integrations that improve search relevance and product discovery across their e-commerce websites and mobile applications. /p /li /ulh3Requirements /h3ullipProven experience in customer support or technical support roles. /p /lilipKnowledge of REST-based web services, APIs, and integration best practices. /p /lilipExcellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences. /p /lilipStrong attention to detail and a commitment to providing high-quality customer support. /p /lilipExcellent problem-solving skills and a proactive approach to troubleshooting and issue resolution. /p /lilipAbility to work collaboratively with customers and cross-functional teams while managing technical inquiries effectively. /p /lilipbPreferred: /b Familiarity with structured data formats such as JSON and CSV,
as well as basic search and indexing concepts. /p /lilipbPreferred: /b Experience with debugging tools, including browser developer tools, API clients such as Postman, and application logs. /p /lilipbPreferred: /b Familiarity with A/B testing, client-side and server-side contexts, network request routing, and HTTP. /p /lilipbPreferred: /b Experience with open-source libraries, JavaScript web application development, and common integration patterns. /p /lilipStrong interest in helping customers navigate technical challenges and improve their implementation outcomes. /p /li /ulh3Benefits /h3ullipbSalary: /b Competitive base salary ranging from b$70,000 to $90,000 USD /b, depending on knowledge, skills, experience, and interview results. /p /lilipbRemote flexibility: /b Fully remote working arrangement, with flexibility to choose where you live. /p /lilipbVacation: /b Unlimited vacation policy, with employees strongly encouraged to take at least three weeks off annually. /p /lilipbHome office support: /b Work-from-home stipend to help create a comfortable and productive workspace. /p /lilipbEquipment: /b Apple laptop provided to new employees. /p /lilipbProfessional development: /b Annual training and development budget to support continuous learning and career growth. /p /lilipbFamily support: /b Maternity and paternity leave for eligible employees. /p /lilipbTeam connection: /b Regular team offsites that encourage collaboration, relationship-building, and shared learning. /p /lilipbCollaborative culture: /b Work alongside knowledgeable, supportive, and empathetic colleagues who encourage professional development and meaningful contributions. /p /lilipbInclusive workplace: /b Commitment to diversity, equity, and inclusion, with equal employment opportunities for candidates from all backgrounds. /p /li /ulpWe appreciate your interest and wish you the best! /p #J-18808-Ljbffr