IT Service & Knowledge-Base Specialist
pAlmaviva Group is seeking an IT Service Management professional to organize and maintain IS support processes across global teams. You will coordinate L1-L3 incident resolution, adhering to ITIL practices for incidents, problems and requests, and collaborate with development teams. /ppYou will also manage knowledge bases, prepare incident reports, and create user documentation. Strong English and Italian communication and experience with ServiceNow and collaboration platforms are essential. /p #J-18808-Ljbffr