Product Analyst
pWe are looking for a Product Support Analyst to join our IoT HVAC team based in Milan. /p pThis is an excellent opportunity for someone who enjoys solving customer and operational challenges while developing their product management skills in a fast-growing connected products environment. /p pIn this role, approximately 60% of your time will be focused on product support, operations, and issue management, acting as the key interface between customers, business stakeholders, customer support teams, and software development teams. The remaining 40% will focus on product analysis and product development support, helping translate business needs and user feedback into product improvements. /p pYou will support the evolution of our connected ecosystem, including mobile applications and digital platforms used with residential HVAC products across Europe. /p pThis position offers a clear growth path towards a Product Owner role, providing exposure to Agile product development, backlog management, customer needs analysis, and feature delivery. /p h3Key Responsibilities /h3 h3Product Support Operations /h3 pAct as the primary point of coordination for issues reported by customers, customer support teams, and HVAC business stakeholders. /p ul liInvestigate and manage incidents related to: /li liUser onboarding and enrollment /li liUser accounts and authentication /li liRemote monitoring and digital platforms /li liCommand and control capabilities /li liCoordinate with software development, QA, and technical teams to identify root causes and track issue resolution. /li liMonitor recurring issues and elevate trends that may require product improvements. /li liEnsure timely communication and follow-up with internal stakeholders.
/li liSupport operational monitoring of the connected ecosystem and help maintain service quality. /li liProduce reports and insights on platform usage, connectivity, and customer experience trends. /li /ul h3Product Analysis Development Support /h3 ul liSupport Product Managers in maintaining and refining the product backlog. /li liGather, analyse, and prioritize requirements from HVAC business stakeholders across European markets. /li liConsolidate customer feedback and user pain points into actionable product requirements. /li liParticipate in Agile ceremonies including sprint planning, backlog refinement, and sprint reviews. /li liSupport user acceptance testing and feature validation prior to release. /li liAnalyse user behaviour, platform adoption, and connectivity metrics to identify opportunities for improvement. /li liMonitor market developments and connected-service trends within the HVAC industry. /li liContribute to the definition of future product enhancements and customer experience improvements. /li /ul h3Required Skills Experience /h3 ul liDegree in Engineering, Computer Science, Information Technology, or a related discipline. /li liExperience with IoT solutions (ideally), connected products, or digital platforms. /li li1-3 years of experience in a Product Support, Business Analyst, Product Analyst, Product Owner,
Project Management, or similar role. /li liStrong analytical and problem-solving skills. /li liAbility to investigate issues and coordinate multiple stakeholders to drive resolution. /li liGood understanding of Agile methodologies and software development processes. /li liStrong communication and organizational skills. /li liGood English, both written and spoken. /li liComfortable working in an international environment with stakeholders customers across multiple European countries. /li liA customer-first mindset and genuine interest in improving user experience. /li liCuriosity and willingness to learn about connected technologies and HVAC products. /li liStrong attention to detail and a structured approach to problem solving. /li liAbility to manage multiple priorities and stakeholders. /li liCollaborative team player with excellent interpersonal skills. /li liProactive attitude and ownership mentality. /li liAmbition to develop towards a Product Owner career path. /li /ul pMinimum Gross Annual Salary : € 35.000 /p pThe Company may offer a compensation package that differs from the amount indicated above, based on objective criteria identified during the selection process, such as relevant experience, skills, qualifications, or changes in the scope and responsibilities of the role. Any such variation will not, under any circumstances, be based on previous salary history or on personal or discriminatory factors. /p pAll compensation-related decisions are made in accordance with the principles of equal pay, the applicable Collective Bargaining Agreement, EU Directive 2023/970 on pay transparency, and any relevant national implementing legislation. /p #J-18808-Ljbffr
/li liSupport operational monitoring of the connected ecosystem and help maintain service quality. /li liProduce reports and insights on platform usage, connectivity, and customer experience trends. /li /ul h3Product Analysis Development Support /h3 ul liSupport Product Managers in maintaining and refining the product backlog. /li liGather, analyse, and prioritize requirements from HVAC business stakeholders across European markets. /li liConsolidate customer feedback and user pain points into actionable product requirements. /li liParticipate in Agile ceremonies including sprint planning, backlog refinement, and sprint reviews. /li liSupport user acceptance testing and feature validation prior to release. /li liAnalyse user behaviour, platform adoption, and connectivity metrics to identify opportunities for improvement. /li liMonitor market developments and connected-service trends within the HVAC industry. /li liContribute to the definition of future product enhancements and customer experience improvements. /li /ul h3Required Skills Experience /h3 ul liDegree in Engineering, Computer Science, Information Technology, or a related discipline. /li liExperience with IoT solutions (ideally), connected products, or digital platforms. /li li1-3 years of experience in a Product Support, Business Analyst, Product Analyst, Product Owner,
Project Management, or similar role. /li liStrong analytical and problem-solving skills. /li liAbility to investigate issues and coordinate multiple stakeholders to drive resolution. /li liGood understanding of Agile methodologies and software development processes. /li liStrong communication and organizational skills. /li liGood English, both written and spoken. /li liComfortable working in an international environment with stakeholders customers across multiple European countries. /li liA customer-first mindset and genuine interest in improving user experience. /li liCuriosity and willingness to learn about connected technologies and HVAC products. /li liStrong attention to detail and a structured approach to problem solving. /li liAbility to manage multiple priorities and stakeholders. /li liCollaborative team player with excellent interpersonal skills. /li liProactive attitude and ownership mentality. /li liAmbition to develop towards a Product Owner career path. /li /ul pMinimum Gross Annual Salary : € 35.000 /p pThe Company may offer a compensation package that differs from the amount indicated above, based on objective criteria identified during the selection process, such as relevant experience, skills, qualifications, or changes in the scope and responsibilities of the role. Any such variation will not, under any circumstances, be based on previous salary history or on personal or discriminatory factors. /p pAll compensation-related decisions are made in accordance with the principles of equal pay, the applicable Collective Bargaining Agreement, EU Directive 2023/970 on pay transparency, and any relevant national implementing legislation. /p #J-18808-Ljbffr