Client Relationship Representative (Field-Based)
pbLocation: /b Padua, Province of Padua, Italy /p /brpbDepartment: /b Business Development, Direct Sales /p /brpbWorkplace: /b remote /p /brh3Description /h3 /brpbAbout viva.com /b /p /brpViva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. /p /brpbRole Overview: /b As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants. /p /brpbKey Responsibilities:
/b /p /brul /brliPromote the company services by visiting clients’ premises; /li /brliAssist merchants with verification and activation processes; /li /brliMonitor and analyze portfolio performance; /li /brliProvide in-person support and consultation for existing customers; /li /brliEngage in both system-scheduled and self-initiated activities; /li /brliEnsure new merchants in the assigned portfolio complete registration; /li /brliSupport existing merchants in maintaining active usage; /li /brliEscalate issues by opening cases for problems beyond their resolution scope; /li /brliPresent product features and benefits to clients in a compelling manner; /li /brliTravel to meet clients and attend industry events. /li /br /ul /brpbRequirements /b /p /brul /brli2+ years of experience in business development within a fast-paced environment preferably a financial services institution; /li /brliUnderstanding of financial products / services features and advantages; /li /brliExperience in working with Customer Relationship Management (CRM) systems; /li /brliOutstanding negotiation skills; /li /brliStrong organizational and diary management skills; /li /brliResiliency and the ability to handle objections; /li /brliThe ability to deal with a diverse client base; /li /brliComputer literacy tech mindset; /li /brliFluent in English and Italian. /li /br /ul /brpbBenefits /b /p /brul /brliPermanent contract via an Employer of Record (EOR). /li /brliAn attractive performance-based premio (linked to individual targets and boosted by collective goals). /li /brliA comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc). /li /brliThe opportunity to work with a highly motivated team in a dynamic, fast-paced environment. /li /brliThe opportunity to work at an international fintech company with strong cultural diversity. /li /br /ul #J-18808-Ljbffr
/b /p /brul /brliPromote the company services by visiting clients’ premises; /li /brliAssist merchants with verification and activation processes; /li /brliMonitor and analyze portfolio performance; /li /brliProvide in-person support and consultation for existing customers; /li /brliEngage in both system-scheduled and self-initiated activities; /li /brliEnsure new merchants in the assigned portfolio complete registration; /li /brliSupport existing merchants in maintaining active usage; /li /brliEscalate issues by opening cases for problems beyond their resolution scope; /li /brliPresent product features and benefits to clients in a compelling manner; /li /brliTravel to meet clients and attend industry events. /li /br /ul /brpbRequirements /b /p /brul /brli2+ years of experience in business development within a fast-paced environment preferably a financial services institution; /li /brliUnderstanding of financial products / services features and advantages; /li /brliExperience in working with Customer Relationship Management (CRM) systems; /li /brliOutstanding negotiation skills; /li /brliStrong organizational and diary management skills; /li /brliResiliency and the ability to handle objections; /li /brliThe ability to deal with a diverse client base; /li /brliComputer literacy tech mindset; /li /brliFluent in English and Italian. /li /br /ul /brpbBenefits /b /p /brul /brliPermanent contract via an Employer of Record (EOR). /li /brliAn attractive performance-based premio (linked to individual targets and boosted by collective goals). /li /brliA comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc). /li /brliThe opportunity to work with a highly motivated team in a dynamic, fast-paced environment. /li /brliThe opportunity to work at an international fintech company with strong cultural diversity. /li /br /ul #J-18808-Ljbffr