Front office agent
bLuogo di lavoro: Capribr/ /b h3ABOUTTHEROLE /h3 pTheFrontOfficeAgentisakeyambassadoroftheJKPlacebrandandphilosophy,responsiblefordeliveringexceptionalandpersonalizedguestexperiencesfromarrivaltodeparture.Asthefirstandlastpointofcontactforourguests,thisrolecombinesoperationalexcellencewithgenuinehospitality,ensuringeveryinteractionreflectsthewarmth,elegance,discretion,andattentiontodetailthatdefineJKPlace. /p h3KEYRESPONSIBILITIES /h3 ul liWelcomeguestswithwarmth,professionalism,andgenuinehospitality,ensuringanexceptionalarrivalanddepartureexperience. /li liManageallcheck-inandcheck-outproceduresefficientlyandaccurately,inaccordancewithJKPlacestandards. /li liProvidesupportinmanagingtheconciergemailbox,handlingconciergerequests,andcoordinatingtransfers,tours,andbespokeguestexperiences. /li liReviewguestinformation,preferences,specialrequests,andbookingnotesprovidedbytheReservationsDepartment,ensuringallrelevantdetailsarepreparedandcommunicatedinadvance. /li liAnticipateguestneedsandpreferences,creatingbespokeexperienceswhileactivelycontributingtothedevelopmentandenrichmentofin-houseguestprofilesforfuturestays.
/li liHandleguestinquiries,requests,feedback,andcomplaintsinaprofessional,discreet,andproactivemanner. /li liProvideguestswithaccurateinformationregardinghotelservices,facilities,transportation,localattractions,anddiningrecommendations. /li liCoordinatecloselywithHousekeeping,Concierge,FoodBeverage,Reservations,andMaintenanceteamstoensureseamlessguestexperiences. /li liProcesspayments,invoices,andbilling-relatedactivitieswithaccuracyandconfidentiality. /li liMonitordailyarrivals,departures,VIPguests,andspecialrequeststoensureserviceexcellence. /li liActasarolemodelandculturalambassadorfortheorganization,transmittingthevaluesofrespect,teamwork,professionalism,andexcellence,whilepromotingapositiveandcooperativeworkingenvironment. /li liMaintainthehigheststandardsofpresentation,organization,andprofessionalismwithintheFrontOfficearea. /li liEnsurecompliancewithcompanypolicies,healthandsafetyregulations,andguestprivacystandards. /li liContributetothehotel'sreputationandcommercialsuccessthroughguestengagementandthedeliveryofexceptionalexperiencesthatstrengthenguestloyaltyandbrandpositioning. /li /ul #J-18808-Ljbffr
/li liHandleguestinquiries,requests,feedback,andcomplaintsinaprofessional,discreet,andproactivemanner. /li liProvideguestswithaccurateinformationregardinghotelservices,facilities,transportation,localattractions,anddiningrecommendations. /li liCoordinatecloselywithHousekeeping,Concierge,FoodBeverage,Reservations,andMaintenanceteamstoensureseamlessguestexperiences. /li liProcesspayments,invoices,andbilling-relatedactivitieswithaccuracyandconfidentiality. /li liMonitordailyarrivals,departures,VIPguests,andspecialrequeststoensureserviceexcellence. /li liActasarolemodelandculturalambassadorfortheorganization,transmittingthevaluesofrespect,teamwork,professionalism,andexcellence,whilepromotingapositiveandcooperativeworkingenvironment. /li liMaintainthehigheststandardsofpresentation,organization,andprofessionalismwithintheFrontOfficearea. /li liEnsurecompliancewithcompanypolicies,healthandsafetyregulations,andguestprivacystandards. /li liContributetothehotel'sreputationandcommercialsuccessthroughguestengagementandthedeliveryofexceptionalexperiencesthatstrengthenguestloyaltyandbrandpositioning. /li /ul #J-18808-Ljbffr