ONECare Service Agent Export
pThe ONECare Service Agent Export plays an important role within the ONECare Customer Service division, serving as the primary interface for export clients. Positioned at the intersection of customer service, and digital innovation, the successful candidate will drive customer satisfaction, optimize export booking and Bill of Lading (B/L) processes, and actively support ONE Italy’s ongoing digital transformation initiatives. /ph3Key Responsibilities /h3h3Customer Success Service Delivery /h3ulliAct as the primary point of contact for export customers across all communication channels (Email, Phone, Live Chat), delivering timely, accurate, and high-quality support. /liliProactively address customer inquiries /liliFoster strong customer relationships by consistently exceeding service benchmarks and enhancing the overall customer experience. /li /ulh3Export Booking Documentation Management /h3ulliOversee the end‑to‑end export workflow, managing booking requests, amendments, and Bill of Lading (B/L) draft validation and issuance with high precision. /liliEnsure strict adherence to international maritime compliance, customs requirements, and company Standard Operating Procedures (SOPs). /liliAddress operational bottlenecks or schedule disruptions proactively, providing clients with transparent and solution‑oriented updates.
/li /ululliMaintain rigorous data entry standards across ONE’s proprietary systems, booking platforms, and other tools. /li /ulh3Qualifications Requirements /h3h3Professional Experience /h3ulli4+ years of hands‑on experience in customer service, export operations, or documentation within a liner shipping company, freight forwarder, or maritime agency. /li /ulh3Soft Skills Core Competencies /h3ulliOperational Excellence: High attention to detail with strong organizational, prioritization, and multi‑tasking skills in a fast‑paced environment. /liliProblem‑Solving Mindset: Proactive, analytical, and solution‑driven approach to complex logistics challenges. /liliCommunication: Outstanding verbal and written communication skills /li /ulh3Language Requirements /h3ulliEnglish: Professional working proficiency (written and spoken) is required. /li /ulh3What We Offer /h3ulliA dynamic, multinational environment within a global leader in container shipping and logistics. /liliOpportunities for professional growth and skill acquisition within ONE’s global network. /liliActive involvement in digital transformation projects shaping the future of maritime customer service. /li /ulh3Ready to join our team? /h3 #J-18808-Ljbffr
/li /ululliMaintain rigorous data entry standards across ONE’s proprietary systems, booking platforms, and other tools. /li /ulh3Qualifications Requirements /h3h3Professional Experience /h3ulli4+ years of hands‑on experience in customer service, export operations, or documentation within a liner shipping company, freight forwarder, or maritime agency. /li /ulh3Soft Skills Core Competencies /h3ulliOperational Excellence: High attention to detail with strong organizational, prioritization, and multi‑tasking skills in a fast‑paced environment. /liliProblem‑Solving Mindset: Proactive, analytical, and solution‑driven approach to complex logistics challenges. /liliCommunication: Outstanding verbal and written communication skills /li /ulh3Language Requirements /h3ulliEnglish: Professional working proficiency (written and spoken) is required. /li /ulh3What We Offer /h3ulliA dynamic, multinational environment within a global leader in container shipping and logistics. /liliOpportunities for professional growth and skill acquisition within ONE’s global network. /liliActive involvement in digital transformation projects shaping the future of maritime customer service. /li /ulh3Ready to join our team? /h3 #J-18808-Ljbffr