Junior IT Workplace Administrator
ph3Junior IT Workplace Administrator /h3pLocation: Milan, Italy (Office-based) /ppType: Full-Time /ppReports to: IT Workplace Administrator – EMEA /ppSalary: EURO 23,000.00 - 25,000.00 /ph3About the Role /h3pAs our Junior IT Workplace Administrator in the Milan Office, you will be the heartbeat of technical support for our Milan office and a vital member of the Regional EMEA IT Workplace team. This is a unique opportunity to support a diverse and adventurous internal user base across various environments, ranging from corporate offices to remote camps, hotels, and even river boats. This role will have a regional focus and provide support across the EMEA region. You will provide high-quality 1st and 2nd line support, ensuring that our team members can focus on delivering world-class travel experiences with minimal technical disruption. /ph3Key Responsibilities /h3ulliSupport Incident Management: Manage and resolve support queries via the IT service desk, phone, email, Teams, and in-person. You will act as the first point of contact and elevate complex issues within the Global IT Team to ensure timely resolutions. /liliOnboarding Offboarding: Coordinate with local teams to manage the full lifecycle of employee accounts, including hardware and software provisioning for new starters and secure offboarding for leavers. /liliAsset Management: Maintain rigorous asset and user lists. You will manage the lifecycle of hardware assets according to company guidelines, including procurement and decommissioning. /liliSystem Maintenance: Ensure all user equipment is properly maintained through regular hardware servicing and software patching/updates.
/liliCollaboration Projects: Assist the Global IT Infrastructure team with regional projects and system upgrades. Proactively recommend technology improvements to keep the company efficient and competitive. /liliDocumentation: Create and maintain clear technical documentation for the internal IT team, as well as user-friendly Standard Operating Procedures (SOPs) and training guides for staff. /liliSystem Monitoring: Proactively monitor key systems to identify and mitigate potential issues before they impact the business. Support existing AKTG properties, as well as other regional properties such as river boats. /li /ulh3Experience Qualifications /h3pEssential Skills: /pulliTechnical Proficiency: Knowledge of Windows OS and the Microsoft Office 365 Suite. /liliMobile Management: Experience using and managing iOS and Android devices. /liliCommunication: Fluent in English (both written and spoken) with the ability to explain technical concepts to non-technical users. /liliOperational Excellence: Strong ability to prioritise tasks in a fast-paced environment with high attention to detail. /li /ulpPersonal Attributes:
/pulliA desire to support colleagues and contribute to a positive team culture through strong interpersonal relationships. /liliProcess Innovator: Combines a hands-on approach to problem-solving with a genuine desire to evolve and improve current ways of working. /liliHybrid-Ready Communicator: Comfortable navigating the complexities of a distributed workforce and managing remote reporting relationships with ease. /liliAdaptable Change Leader: Seeking a resilient individual capable of navigating evolving priorities and championing organisational transformation through a proactive, solution-oriented mindset. /li /ulh3Why Join Us? /h3pYou will be part of a global team that values innovation and efficiency. We offer a dynamic work environment where your contributions directly impact the success of our regional operations. /ph3Equal Opportunities /h3pWe are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. /pp#AKTG EEO Statement Abercrombie Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. /ppAK Travel Group is a global lifestyle and travel company that sets the standard for refined and personalized travel experiences. Abercrombie Kent is an international travel company, renowned for creating thrilling, innovative and ultra-luxurious journeys all over the world. Behind every AK journey is an international support system of more than 2,500 staff, in 60 offices, in 35 countries, on all seven continents /p /p #J-18808-Ljbffr
/liliCollaboration Projects: Assist the Global IT Infrastructure team with regional projects and system upgrades. Proactively recommend technology improvements to keep the company efficient and competitive. /liliDocumentation: Create and maintain clear technical documentation for the internal IT team, as well as user-friendly Standard Operating Procedures (SOPs) and training guides for staff. /liliSystem Monitoring: Proactively monitor key systems to identify and mitigate potential issues before they impact the business. Support existing AKTG properties, as well as other regional properties such as river boats. /li /ulh3Experience Qualifications /h3pEssential Skills: /pulliTechnical Proficiency: Knowledge of Windows OS and the Microsoft Office 365 Suite. /liliMobile Management: Experience using and managing iOS and Android devices. /liliCommunication: Fluent in English (both written and spoken) with the ability to explain technical concepts to non-technical users. /liliOperational Excellence: Strong ability to prioritise tasks in a fast-paced environment with high attention to detail. /li /ulpPersonal Attributes:
/pulliA desire to support colleagues and contribute to a positive team culture through strong interpersonal relationships. /liliProcess Innovator: Combines a hands-on approach to problem-solving with a genuine desire to evolve and improve current ways of working. /liliHybrid-Ready Communicator: Comfortable navigating the complexities of a distributed workforce and managing remote reporting relationships with ease. /liliAdaptable Change Leader: Seeking a resilient individual capable of navigating evolving priorities and championing organisational transformation through a proactive, solution-oriented mindset. /li /ulh3Why Join Us? /h3pYou will be part of a global team that values innovation and efficiency. We offer a dynamic work environment where your contributions directly impact the success of our regional operations. /ph3Equal Opportunities /h3pWe are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. /pp#AKTG EEO Statement Abercrombie Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. /ppAK Travel Group is a global lifestyle and travel company that sets the standard for refined and personalized travel experiences. Abercrombie Kent is an international travel company, renowned for creating thrilling, innovative and ultra-luxurious journeys all over the world. Behind every AK journey is an international support system of more than 2,500 staff, in 60 offices, in 35 countries, on all seven continents /p /p #J-18808-Ljbffr