Customer Quality Engineer
Overview
In this role you will translate customer requirements into actionable quality specs and drive improvements across the product lifecycle. You will lead quality initiatives to enhance the customer experience and monitor KPIs tied to satisfaction and complaint performance. You will manage customer complaints with rigorous root-cause analysis and corrective actions, coordinating cross-functionally to prevent recurrence. You will anticipate risks with the Plant and escalate early to avoid disruptions, supporting automotive standards and continuous improvement.
Retribuzione / Benefits
- salary range: €45,000–€55,000
Responsabilità
- Translate customer requirements into quality requirements and ensure they are met throughout the product lifecycle
- Lead complaint management, investigate issues, perform root-cause analyses, and implement corrective/preventive actions
- Monitor action closure and effectiveness; drive quality KPIs and A-level scorecards related to customer satisfaction and complaints
- Collaborate with Product Development, Production, Supply Chain, Sales, and Customer Support to meet or exceed customer expectations
- Apply problem-solving methods (8D, 5 Whys, Ishikawa) to drive corrective/preventive actions based on customer impact
- Visit customers/suppliers to provide technical support and coordinate plant-level improvement actions
- Ensure compliance with ISO9001, IATF 16949, VDA 6.3 and QS-9000 core tools; support other Ahlstrom plants to meet requirements
- Proactively identify risks and coordinate with Plant to resolve quality issues before customer disruptions
- Maintain control of ongoing quality actions, customer requirements, and complaint commitments
- Escalate internally when needed to prevent customer escalations
- Participate in continuous improvement initiatives and Operational Excellence projects at the plant
- Communicate clearly with customers during investigations and resolution processes
Requisiti fondamentali
- Master's degree in technical/management subjects (M.S. in chemistry, engineering, polymer sciences or paper/textile technology)
- Minimum 5 years of progressive experience in Quality Management, preferably in automotive
- Strong background in customer experience, continuous improvement, and operational excellence
- Certifications such as Six Sigma, ASQ CQE/CQM, or Lean are a plus
- Excellent communication, analytical, and decision-making skills
- Strong organizational and leadership abilities
- Fluency in English; German or French is a plus
- Strong problem-solving skills and the ability to build cross-functional relationships
- Knowledge of automotive quality procedures, total quality concepts, and AIAG core tools (FMEA, PPAP, APQP, MSA) and VDA/IATF standards
- Proficiency with IT tools
- Ability to manage conflicts and drive change
- excellent communication
- analytical mindset
- leadership
- 8D problem solving
- 5 Whys
- Ishikawa
In this role you will translate customer requirements into actionable quality specs and drive improvements across the product lifecycle. You will lead quality initiatives to enhance the customer experience and monitor KPIs tied to satisfaction and complaint performance. You will manage customer complaints with rigorous root-cause analysis and corrective actions, coordinating cross-functionally to prevent recurrence. You will anticipate risks with the Plant and escalate early to avoid disruptions, supporting automotive standards and continuous improvement.
Retribuzione / Benefits
- salary range: €45,000–€55,000
Responsabilità
- Translate customer requirements into quality requirements and ensure they are met throughout the product lifecycle
- Lead complaint management, investigate issues, perform root-cause analyses, and implement corrective/preventive actions
- Monitor action closure and effectiveness; drive quality KPIs and A-level scorecards related to customer satisfaction and complaints
- Collaborate with Product Development, Production, Supply Chain, Sales, and Customer Support to meet or exceed customer expectations
- Apply problem-solving methods (8D, 5 Whys, Ishikawa) to drive corrective/preventive actions based on customer impact
- Visit customers/suppliers to provide technical support and coordinate plant-level improvement actions
- Ensure compliance with ISO9001, IATF 16949, VDA 6.3 and QS-9000 core tools; support other Ahlstrom plants to meet requirements
- Proactively identify risks and coordinate with Plant to resolve quality issues before customer disruptions
- Maintain control of ongoing quality actions, customer requirements, and complaint commitments
- Escalate internally when needed to prevent customer escalations
- Participate in continuous improvement initiatives and Operational Excellence projects at the plant
- Communicate clearly with customers during investigations and resolution processes
Requisiti fondamentali
- Master's degree in technical/management subjects (M.S. in chemistry, engineering, polymer sciences or paper/textile technology)
- Minimum 5 years of progressive experience in Quality Management, preferably in automotive
- Strong background in customer experience, continuous improvement, and operational excellence
- Certifications such as Six Sigma, ASQ CQE/CQM, or Lean are a plus
- Excellent communication, analytical, and decision-making skills
- Strong organizational and leadership abilities
- Fluency in English; German or French is a plus
- Strong problem-solving skills and the ability to build cross-functional relationships
- Knowledge of automotive quality procedures, total quality concepts, and AIAG core tools (FMEA, PPAP, APQP, MSA) and VDA/IATF standards
- Proficiency with IT tools
- Ability to manage conflicts and drive change
- excellent communication
- analytical mindset
- leadership
- 8D problem solving
- 5 Whys
- Ishikawa